This vacancy has now closed

National Support Centre Supervisor

  • Part time
  • £19,403 pro-rata
  • Glasgow
  • Closing 20th October 2022

  • Advertised from 10th October 2022


Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Supervisor, working 27 hours per week.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Proving a supportive experience to service users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful


  • Demonstrable experience in a similar role.
  • Evidence of continuing professional development.

Skills / Abilities

  • Ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output
  • Effective leadership style, able to build confidence and motivate and improve performance.
  • Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
  • Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
  • Demonstrate digital approaches to your area of work.
  • Ability to think in innovative ways and skilled at problem solving.
  • Strong and demonstrable focus on delivering outcomes for service users.
  • Analytical skills – must be able to understand, collect, analyse, report and present data.
  • Ability to support volunteers in a complex environment.
  • Ability to prepare, manage and monitor budgets and resources.


  • Over 2 years’ experience in a supervisory capacity.
  • Experience of people deployment using rotas and/or other shift patterns.
  • Experience in influencing, communication and working collaboratively.


  • Good working knowledge of the voluntary/charitable sector in Scotland.
  • Working knowledge of partnerships.
  • Willing to undertake statutory training as required by VSS.
  • Knowledge of VSS and the work we undertake.


  • Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
  • Determination and willingness to take on new challenges and responsibilities.
  • Willing to challenge stereotyping, prejudice, discrimination and bias.
  • Ability to cope with rapid and sustained change and competing demands.
  • Honesty and integrity.
  • Strong approach to performance management with the ability to define and measure outcomes of success.
  • Ability to think of a vision for the future organisation.
  • Willing to be flexible in working hours and able to travel as required.

Application notes

Closing date – 5pm 20th October 2022

Interview date - Panel Interviews will take place at Granite House, 31-33 Stockwell St, Glasgow G1 4RZ on 28th October 2022.

Please note - This post will be subject to a Basic Disclosure Scotland check, references, and proof that you have the right to work indefinitely in the UK.

To find out more and to apply, please visit our website.