This vacancy has now closed

Service Manager

  • Full time
  • £31,664 – £35,798
  • Midlothian
  • Closing 25th July 2023

  • Advertised from 3rd July 2023
  • £16.24 - £18.36 p/h equivalent. Permanent


If you’re looking for a rewarding career and to work within an inspirational team that really does make a difference, this is your opportunity to play a key role in our Midlothian Services.

We’re looking for a Service Manager to join our amazing Midlothian Service. As the Care Inspectorate Registered Manager, you will have a lead role and the overall responsibility for the day to day running of the services. This is an exciting new post which means the right person will have the opportunity to play a key role in leading our pioneering approach to support in Midlothian.

The Service Manager will work across two services - Mental Health & Resilience Service and Park Cottage Service in Midlothian.

Mental Health & Resilience Service (MHARS)

You and the team will work as part of a multi-disciplinary team, alongside Midlothian's Community Mental Health Team, providing a distress/crisis line, a single point of access to MHARS for residents of Midlothian. The Penumbra team at MHARS will respond to calls in a manner guided by the service principles, being inclusive, sensitive, and respectful.

From the moment Penumbra answer the telephone, we will listen and ensure that we understand the issues that has led to the person’s crisis or distress and provide an immediate response along with the support of the Community Mental Health Team establishing which is the best and most appropriate support for that person. By understanding each person's unique situation, enables a fast, tailored support and assists them to identify ways to successfully resolve their crisis and or distress and assists everyone to plan for their future.

Once the initial period of crisis has been addressed, individuals accessing the service will be supported to make connections to additional statutory or community support and/or deliver a Distress Brief Intervention (DBI) response to those in distress. This will involve community-based problem-solving support, wellness, and distress management planning, supporting connections and signposting for a period of up to 14 days. The service will be flexible and responsive, offering the mode of support that the supported person feels most comfortable with. People accessing this service will be supported by the team to establish and maintain a meaningful and fulfilling life in their community.

Midlothian Park Cottage

Park Cottage is a community based mental health rehabilitation service for up to eight people with complex mental health needs. Penumbra offer 24 hour tailored person centred support, supported living and community rehabilitation. Support delivered at Park Cottage may be practical and emotional to help individuals lead an ordinary and fulfilling life in the community. The time, length and areas of activity covered are different for everyone, but structured support can include help with budgeting, life skills, confidence building and social inclusion for approximately 12-18 months. You will support and lead the team at Park Cottage to work alongside the Community Mental Health Team as part of the Wayfinder Model, to work collaboratively to support each individual and their needs. The team at Park Cottage are flexible and responsive, offering the mode of support that the supported person feels most comfortable with. Penumbra will assist people using this service, to establish and maintain a meaningful and fulfilling life in their community.

As a Service Manager you will manage, support, and supervise a diverse staff team of Mental Health Workers and Practitioners to ensure the needs of people accessing support are met and the service provided is run effectively. You will provide leadership and management that supports the Midlothian Team’s understanding and promotes the service delivery requirements and the quality of service provided.

We want you to grow and thrive! We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

If you want to inspire and be inspired every day. If you share our passion for exceptional support through creativity and collaboration. If you want to build your working life around meaningful connections with a pioneering charity who will value your contribution to our unique approach, then we want to hear from you.

Please see our Recruitment Pack for full job description and person specification.

Application notes

To apply please visit our website

Closing Date: 25 July 2023