Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation
providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently
have 27 paid staff and 17 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We
have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas
of Housing, Debt and Benefits
Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5%
employer’s pension contribution plan, free membership of an employer health plan, free use of company Ebikes and
a retail perks scheme. Holiday entitlement for full year is 39 days leave including public holidays with the
ability to buy and sell annual leave. Flexible working scheme including some home working and flexible starts
finish times
The Citizens Advice network in Scotland has been delivering a comprehensive, enhanced support service called Help to
Claim, introduced in April 2019, providing the advice and support people need to submit their claim for
Universal Credit and support them through to their first payment.
Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing
specialist level advice, to join as a Help to Claim Adviser (UC) and to help ensure clients get the support they
need. This includes supporting with online forms, the evidence required, telephone and web chat.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit
system including Universal Credit, however do not require to be a trained adviser (but will be required to
complete this training) but a knowledge of generalist advice would be an advantage. Applicants should also
demonstrate strong oral and written communication skills, be well organised and be proficient in using a range
of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check
programmes and be able to make and manage benefit claims.
Consideration maybe given to individuals who do not meet the full requirements of the post but who could be trained
in a reasonable period of time this will be offered at below the entry level salary initially.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both
on their own initiative as well as part of a team and must be willing to follow and develop agreed
procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make
informed decisions, whenever they need it and however they choose to access it.