Feedback & Complaints Officer
- Full time
- £28,708 – £31,526
- Hybrid - Edinburgh Thistle House
- Closing 21st August 2023
- Advertised from 4th August 2023
- 35 hours per week. Permanent.
Role
Why apply for this role?
Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to deliver a step change in improving the outcomes for infants, children and young people who need us most. This role provides a great opportunity to help vulnerable children and young people and their families and also to support our volunteer community by enhancing practice.
We are keen to encourage more young people to use our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Feedback & Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our volunteer community so it’s important to understand what that means and get the balance just right.
You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners. There will also be opportunity for career development for the right candidate.
Complaints sits within the Practice and Standards Team at CHS and that provides the perfect route for us to take the learning from feedback and complaints and translate that in to practice improvements within children’s hearings.
Your role
We are looking for someone with a proven track record in handling feedback and complaints. You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children You’ll be the main point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.
Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the development of a more child friendly feedback and complaints approach and an improved feedback loop. CHS is also introducing a new Tribunal Support Model which will change our internal volunteer organisational structure and you’ll be expected to support those changes through the lens of your feedback and complaints role.
Please be aware that some travel may be required as a requirement of this job, as well as occasionally having to work outside CHS’s normal working hours.
About you
You will ideally have experience of or knowledge of the sector and will bring experience of dealing with feedback and complaints, establishing and maintaining successful relationships with our panel community.
You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.
Having a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure would also be required.
You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 systems, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.
Life at CHS
At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.
As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.
You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.
Application notes
How do I apply?
For more details, please download the application pack which includes a full job description and person specification.
You can access the application form here: forms.office.com/e/QnEGeRADLw
Please note that CVs are not accepted.
For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot
Closing Date: Monday 21st August at noon.
After the closing date, this role profile won’t be available on our website, so please save a copy when you apply.
It is anticipated that interviews will be held w/c Monday 4th September
*Due to the anticipated interest in this post, if may not be possible to respond to candidates who have not been invited to interview. We thank you for your interest in this post.
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Ark Support Workers
- Full time or Part time
- up to £24,307
- On site: Within services across Scotland
- Closing 14th August 2026
Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.
Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.
We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.
If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!
Your main duties will include but not be limited to:
- Working with colleagues as part of an effective and efficient team to support vulnerable people.
- Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
- Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
- Updating and maintaining accurate records using a tablet on Arks Information Management system.
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.
View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us
Why Ark?
- No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
- Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
- Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
- Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
- Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
- Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
In return for your valuable contribution, Ark will also offer you:
- Up to 36 days paid holiday per year pro rata
- 4% Contributory pension scheme
- Cycle to Work Scheme
- Fully funded PVG & 1st year SSSC registration paid by Ark
Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.
Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.
Background
The Edinburgh International Book Festival is a charity which exists to celebrate and share the power of writers, their ideas, and the words they craft to illuminate, challenge, and inspire.
Since 1983, we have welcomed millions of visitors into conversations with the world’s greatest and most exciting emerging writers, thinkers, artists, and performers. Iconic figures such as Margaret Atwood, Alain de Botton, Oliver Burkeman, Noam Chomsky, Seamus Heaney, Kazuo Ishiguro, Toni Morrison, Arundhati Roy, Salman Rushdie, and Benjamin Zephaniah have appeared on our stages over the years, alongside a wide range of debut and early career authors.
Across the hundreds of events in our Adults, Young Adults, Schools, and Children’s programmes, the Book Festival offers audiences aged from 0 to 100 an active opportunity to engage with new and different perspectives on the world, create lasting memories through storytelling, fill their minds with fascinating knowledge, and discover the creative secrets of writers and artists.
We strive to be a safe and supported environment for people to have difficult discussions and lively debates in an atmosphere of curiosity and consideration, where different opinions can be respectfully shared. We are proud to platform voices and stories which are often overlooked, and are committed to breaking down barriers to access for those who may not initially consider themselves as a Book Festival audience.
Beyond August, the Book Festival is a year-round force for literary engagement. Working with partners in the local community – including schools, libraries, prisons, hospitals, and other community hubs – we foster a lifelong love of reading, embrace the life-changing potential of creativity, and develop engaged, informed audiences of all backgrounds and ages.
2025 was a bumper year for the Festival, with significant growth in site visits, ticket sales, and new audience members, all of which we aim to build upon in 2026, particularly through delivery of a new website and ticketing system, as well as grassroots audience development initiatives, and data-informed marketing campaigns.
The team
The Book Festival has a permanent staff of 25 throughout the year, expanding over the spring and summer to a peak of around 150 staff during the Festival. All staff members play a role in the ongoing development of the organisation through several full team planning and debrief meetings during the year.
The Development team is made up of 7 roles: Development Director, Sponsorships & Partnerships Manager, Sponsorship & Partnerships Officer, Development Manager (Trusts & Foundations), Development Manager (Individual Giving), Events & Digital Marketing Officer, and Development Assistant.
The role
Purpose of Role
To provide essential administrative and supporter care support across the Development Team, ensuring efficient use of the CRM system, excellent service for donors, members and supporters. This role is central to maintaining accurate data, delivering outstanding supporter care, and supporting income generation across the whole Development Team.
Project Delivery Manager - Scottish Seascapes
- Full time
- £30,000 – £35,000
- Remote: Home-based, UK
- Closing 4th January 2026
About Us
We are a leading UK environmental charity dedicated to protecting our ocean - defending crucial habitats, regenerating vital ecosystems and inspiring volunteers. We unite communities, governments, and industry, and champion science-based solutions for cleaner, healthier seas to tackle the climate and nature emergency.
The Scottish Seascape project lies within our ambitious Atlantic Coast Programme and is focused on the regeneration of marine habitats across Scotland’s west coast coastal and inshore waters. The project aims to deliver measurable ecological recovery through habitat regeneration and community-led stewardship.
We are currently looking for a Project Delivery Manager to join us on a full-time basis for a two-year, fixed-term contract, working 35 hours per week.
The Benefits
- Salary of £30,000 - £35,000 per annum
- 25 days’ annual leave plus Bank Holidays (increasing with service)
- Extra time off at Christmas
- 8% employer pension contributions (no match required)
- Sick pay at full pay for 8 weeks, then 8 weeks at half pay (after probation)
- Flexible working and remote-first approach
- Health and wellbeing support, plus an employee assistance programme
- A paid volunteering day to support a charity of your choice
- Cycle-to-work scheme
This is a standout opportunity for an individual with experience in marine habitat regeneration, conservation, or marine monitoring to join our passionate and values-driven organisation.
You’ll have the chance to work on a project that creates real change for the marine environment, supporting the people who care and want to get involved and helping the habitats that are important.
What’s more, you’ll be enabled to further develop your skills and expertise, growing your abilities and making sure you are the go-to expert for future marine conservation work.
The Role
As a Project Delivery Manager, you will be responsible for delivering and implementing Scottish Seascape projects focused on restoring some of Scotland’s most iconic coastal habitats.
Specifically, you will manage a range of marine habitat regeneration projects, co-ordinating regeneration activities, supporting ecological monitoring efforts, and managing partnerships. Ensuring each project contributes to our strategic goals, you will also support community engagement objectives and social impact.
Ensuring milestones and targets are achieved, you will collaborate with coastal communities and local stakeholders, building trusted partnerships and enabling local stewardship through workshops, training, and outreach in order to build capacity and awareness.
Additionally, you will:
- Support the development of funding proposals and project sustainability plans
- Contribute to wider strategic planning linked to marine restoration programmes
About You
To be considered as a Project Delivery Manager, you will need:
- Demonstrable experience in marine habitat regeneration, conservation, or marine monitoring
- Applied knowledge of marine biology and environmental science, gained by study or through equivalent experience in a related field
- Demonstrable experience in managing project budgets
- Working knowledge of Scottish marine ecosystems and environmental policy
- Experience in social impact measurement or working with social data to inform reporting and decision-making
- GIS and data analysis (preferably R) skills
- Excellent communication skills
- Strong relationship-building skills
Chair and Trustee Recruitment
- Management Board
- Unpaid
- Hybrid/Remote: Edinburgh
- Closing 16th January 2026
Arts Culture Health & Wellbeing Scotland (ACHWS) are looking to recruit a new Chair and several new Trustees to join our Board of Trustees in 2026.
If you are passionate about the role of arts and culture in health and wellbeing outcomes, want to help shape the future of culture and health collaboration in Scotland, support the engagement with the growing membership and make a difference at a local and national level, we’d love to hear from you.
ACHWS is Scotland’s national network linking together, advocating for and supporting those working at the interface of arts, culture, health and wellbeing in Scotland. We seek to advance health and wellbeing in Scotland through the promotion and practice of arts and cultural work across a range of health, social, cultural, care and community contexts. Our vision is for arts and culture to be recognised as transformative to health and wellbeing and accessible to everyone in Scotland.
Applications are welcome from across Scotland with option to join meetings by Zoom with in-person attendance at one meeting per year and board away day. Travel, accommodation and childcare expenses are available for all meetings for those who live outwith Edinburgh, as well as support with access requirements and reasonable adjustments.
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