This vacancy has now closed

Customer Service Co-ordinator

  • Full time
  • £24,470 – £26,455
  • Edinburgh
  • Closing 21st August 2023


  • Advertised from 2nd August 2023
  • 35 Hours. Fixed Term to August 2024.

Role

Blackwood currently has a vacancy in the role of Customer Service Coordinator working in our Customer Service Centre in Edinburgh to cover a period of maternity leave to August 2024.

At Blackwood we pride ourselves on providing the highest level of service for our customers. Though the implementation of our new Customer Service Centre we aim to ensure that all our customers receive the responses they need in a timely, professional and supportive manner. The role of Customer Service Coordinator is pivotal in achieving this aim and the organisation’s customer satisfaction goals stated in Blackwood’s Strategy and Business Plan.

Using your communication and customer service skills, you will manage our customer’s queries and repairs requests effectively and efficiently to achieve the level of excellent customer experience that Blackwood aims for.

What are we looking for?

Experienced in office administration.

Experience of dealing with internal and external customers and stakeholders

Experience in the delivery of customer services in a front-line capacity

What knowledge and skills do I need to have?

Excellent knowledge of Microsoft Office365 products

Minimum of 2 years’ experience in as similar role.

Qualified to HNC Level housing or administrative field or willing to work towards this.

The Customer Service Coordinator will work within the Customer Service team to deliver Blackwood’s Strategy and Business Plan by ensuring all customers receive an excellent standard of service and demonstrating professional customer service and relationship building skills with all Blackwood customers and stakeholders.

Application notes

To find out more and apply please visit our website

Closing date for applications – Monday 21st August 2023

Note to interested applicants

In accordance with the new immigration rules, employers must hold a licence of sponsorship to recruit all overseas candidates who do not have the right to work in the UK. It is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.