This vacancy has now closed

Volunteering Administrator

  • Full time
  • £26,166
  • Can be based in any of these locations - London, Bristol, Birmingham, Norwich, Bournemouth, Merseyside, Manchester, Blackburn, Newcastle, Plymouth, Sheffield, Edinburgh, Glasgow, Dundee or Aberdeen
  • Closing 20th August 2023

  • Advertised from 2nd August 2023
  • (plus £5,023 London Weighting if you are based in London)
  • + excellent benefits including 30 days holiday and flexible working


Do you have strong administrative and office IT skills, plus proven experience of experience of planning and coordinating events logistics across a whole event’s lifecycle, including providing on-the-ground event support? Then join Shelter as a Volunteering Administrator and you could soon be playing a vital support role within our Volunteering team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The Volunteering Team is a welcoming, collaborative, and supportive team sitting within Shelter’s Equity, Inclusion & Culture Directorate, who are passionate about the positive impacts of volunteering for both individuals and causes.

Shelter engages around 2,000 volunteers in our shops, hubs, and local communities. The Volunteering Team support the mobilisation of volunteers to deliver Shelter’s strategic priorities, enabling best practice approaches to volunteer involvement. We are delivering an increasingly coordinated, consistent approach to how we engage volunteers across Shelter and Shelter Scotland, providing the infrastructure and insight to ensure all our volunteers have a quality volunteering experience.

About the Role

As a Volunteering Administrator, you will be integral to the coordination of the Volunteering Team’s work in developing a consistent, inclusive, and high-quality volunteering offer. You’ll be delivering administrative support across the team, enabling smooth delivery of the service. This will include managing our busy Mailboxes, processing recruitment checks for volunteers and administrating our volunteer database, Better Impact. You’ll use the database to complete data reporting and providing ad hoc database support where required, including using your knowledge to advise on new process development.

You’ll be equipping volunteer managers in their role by providing training demonstrations and creating written guidance to enable them to use our database and to follow volunteering processes. You’ll also provide ad hoc admin support across the team, keeping us organized including coordinating meetings and managing team meeting agendas.

You’ll be a key member of the team with in-depth knowledge and understanding on volunteering processes and policies to promote our volunteering culture across Shelter and Shelter Scotland.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We welcome applications from people who have enthusiasm for the world of volunteering, however no prior work experience in this area is necessary as we are happy to support your learning

Strong administration skills, excellent attention to detail and great people skills are essential to this role. Comfortable taking ownership of processes and confident in your ability to introduce new ideas, methods or processes, you have great project coordination skills and work well in a fast-paced environment where handling multiple demands, planning ahead and prioritising your workload is key.

A proactive approach, lots of initiative and a flair for applying logic and creativity to problem solving are all important too. So are excellent customer service and relationship building skills and the ability to drive communication to ensure timely delivery. Proficiency using Microsoft Office applications such as Word and Excel, SharePoint, Outlook is also required, together as is experience of using a database.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Application notes

To find out more and apply please visit our website

Closing date: 20th of August 2023 at 23.30pm

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.