This vacancy has now closed

Welcome Worker

  • Full time
  • £21,898
  • Edinburgh
  • Closing 2nd August 2023


  • Advertised from 19th July 2023
  • Working hours: 37.5 Hours Per Week, Three week rolling rota, involving evening and weekend work
  • 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan; an employee assistance programme

Role

JOIN OUR TEAM…

Do you want to make a difference?

Are you passionate about supporting people to make positive changes in their lives?

The Salvation Army operates over 80 supported accommodation services across the UK and the Republic of Ireland. We call these services ‘Lifehouses’ because they are more than a place to stay. They are places where people can get support with their housing issues – but also find support with other aspects of their lives such as employment, debt problems, training, spirituality, loneliness, addiction or mental health.

We are looking to recruit a highly motivated Welcome Worker (known internally as Concierge) to join our team, to work towards longer term independent living, and change the face of homelessness.

Key Responsibilities:

Front of house duties:

  • including ensuring clients are signed in and out of service
  • managing queries, phone calls and visitors to service
  • record messages and update logs
  • manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required

The successful candidate(s) will be able to demonstrate:

  • Excellent customer service skills
  • Experience of managing a busy front office environment including dealing with telephone and face to face enquires
  • Excellent planning, organising and time management skills
  • Skills in IT use including Microsoft
  • Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

Benefits:

25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan; an employee assistance programme

Application notes

For further information and to apply, please visit our website.

Closing date: Monday 7th August 2023 at 9am

Interview Date: To be confirmed

Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Disclosure Scotland/PVG Scheme Check.

Please note that any employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.