This vacancy has now closed

Casework Assistant for Tess White MSP

  • Part time
  • £25,539 – £31,555 pro-rata
  • Home based in North East Scotland
  • Closing 15th September 2023


  • Advertised from 24th August 2023
  • Salary: depending on skills and experience. Hours: 15-20 hours per week – must be available to work on a Monday and/or Friday.

Role

Tess White MSP is looking for a Casework Assistant to join her team.

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

Requirements

  • Previous work experience in casework is essential
  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.

Location: Home based in North East Scotland with some occasional working in Edinburgh. (Candidate should ideally have a knowledge of the North-East region)

Application notes