In this role, you’ll:

• Support colleagues across Children First to use our systems confidently and effectively, helping them record their work clearly and accurately.
• Provide first line support for system queries, troubleshooting issues and working with our IT and system partners to resolve them.
• Maintain and improve guidance, templates and support materials, ensuring they are clear, accessible and up to date.
• Contribute to testing, implementation and continuous improvement of systems, including Microsoft Dynamics 365 and Microsoft 365 tools.
• Use insights from user feedback and data quality checks to help improve how our systems support practice, reporting and learning.

We’d love to hear from you if you have:

• Experience in a systems support, ICT support or application support role.
• Confidence supporting colleagues with varying levels of digital confidence, using clear and patient communication.
• Experience of working with business systems such as case management, CRM or HR systems, ideally including Microsoft Dynamics 365.
• Strong organisational skills and attention to detail.
• An understanding of data quality, information governance and the importance of accurate recording.
• A proactive, collaborative approach and commitment to our values.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Job Purpose

To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debt, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The adviser will deliver support across a range of settings in line with MAT Standard 8, which states that all people must have access to independent advocacy and support for housing, welfare and income needs. This includes helping individuals to navigate services, have their voice heard, and secure their rights, particularly where poverty, stigma or complex needs create barriers to engagement. The adviser’s work forms part of a project funded through the DDTF Improvement Fund, administered by Corra, which aims to reduce drug-related harm by addressing the wider social and structural factors that impact on recovery and wellbeing.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

Organisation Profile

Scottish Alcohol Counselling Consortium (SACC) is a small, member-led organisation of councils on alcohol and local, voluntary alcohol and addiction support agencies. Our member organisations all provide alcohol counselling or one to one support as part of their services.

Our aim is to make a meaningful contribution to communities across Scotland by improving counselling and support for individuals and families affected by alcohol and other addictions.

The post is currently hosted by Murray’s Initiative and the successful candidate will be employed by them. Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.

Role :

SACC is looking to attract experienced trainers who hold a COSCA Trainer Accreditation to deliver SACC’s bespoke Counselling People Towards Behaviour Change (CPTBC) course. CPTBC is a 30-hour course accredited by COSCA usually delivered over 8 weeks (negotiable).

The delivery is split between 70% in-person delivery and 30% online delivery. SACC would guarantee at least one course delivery per annum; delivery location is dependent based on geographical demand and can be negotiated.

• Flat fee per course delivery & marking: £2,500
• Zoom use included on SACC Zoom account
• CPD access

SACC adheres to the COSCA ethical framework for good practice in counselling, psychotherapy and counselling skills. We also ensure that all trainers contracted by SACC are members of COSCA and suitably qualified.

Additionally, this post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for protected adults. Successful applicants will be required to join the PVG Scheme and have personal liability insurance.

Any questions about the post, please contact SACC Manager Michaela Zemachová.

michaela@scotacc.org

The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with their energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Unit also has statutory powers to support vulnerable consumers. A person may be deemed to be vulnerable due to their personal circumstances, the complexity or urgency of their complaint. The EHU is a referral only service with agreed referral partners including Citizens Advice Consumer Service, Ofgem and Ombudsman Services: Energy.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Please note that the offer of employment for this role will be subject to a receipt of a satisfactory Basic Disclosure Certificate.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Key duties include developing effective policy narratives and using these to create change in key areas relating to anti-racism in Scotland.

The successful candidate will have excellent awareness of the Scottish policy environment and experience of previous work in informing public policy or in campaigning. They will have knowledge of equality issues and most importantly, the desire and ability to make a real improvement to racial equality in Scotland.

Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our strategic vision is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland.

At the heart of Who Cares? Scotland’s work are the rights of Care Experienced people, and the power of their voices to bring about positive change.

We provide individual lifelong relationship-based independent advocacy and a broad range of imaginative participatory and engagement opportunities for Care Experienced people across Scotland. We work alongside Corporate Parents and communities to broaden understanding and create change. We work with policy makers, leaders, and elected representatives locally and nationally to shape law, policy, and practice, working together to build on the aspirations of The Promise and secure positive change.

The post is primarily focused on the development, delivery, and evaluation of our Communities that Care work within schools primarily in Edinburgh but will feed into our national work too. Providing training and support to schools and other organisations across Scotland and leading on the evaluation and reporting will be key to this role.

The post holder will work with the Coordinator and existing Development Officer to deliver and report on an already-established programme of training and support for all schools in Edinburgh. The post holder will be responsible for liaising with all primary and secondary schools and key senior leaders within the local authority; providing ongoing training and support; gathering evaluation data via ongoing consultation and focus groups with teachers and pupils; and reporting on the impact of this work on the school community/wider local authority.

Whilst the post holder will have a principal focus on Edinburgh schools, they will also support the delivery of the Communities that Care model to schools and local authorities across the country. Participation is also a key part of this role, with the post holder leading on the development, delivery, monitoring and evaluation of local participation groups and supporting local Care Experienced people to engage with our wider membership offer.

The successful candidate will be joining Who Cares? Scotland at an exciting time, when the voices of those who are in or have experienced care are growing in power, individually and collectively – bringing with them insight, challenge, hope and change. While we would welcome the knowledge gathered through relevant qualifications, we are just as interested in relevant work experience.

We welcome and encourage applications from those with experience of care.

If this sounds like the role for you, we would love to hear from you. For an informal conversation about this opportunity please contact Ray MacLean at rmclean@whocaresscotland.org.

We are recruiting for a Head of Press and Communications to join our Audience and Commercial department at The Lyceum.

The Head of Press and Communications will shape how we communicate with the media, our stakeholders and the wider public. They will be responsible for developing and delivering a clear, compelling and consistent organisational voice across corporate communications, press, internal communications and reputation management.

The role will lead on relationships with press and media: proactively pitching stories, securing coverage, identifying opportunities to raise the profile of The Lyceum, and helping us to achieve our ambitions both on and off the stage.

Are you passionate about people and motivated by making a real difference? Do you enjoy meeting new people, building confidence, and supporting others to take positive steps towards sustainable employment?

If so, Community Renewal Trust really want to hear from you.

Community Renewal Trust is a values driven, dynamic, and innovative organisation working at the cutting edge of efforts to end persistent poverty in Scotland. We operate across three neighbourhoods and run two social enterprises, creating meaningful impact and rich learning opportunities every day. This is an exciting chance to be part of a team that is committed, forward thinking, and focused on lasting change.

For an informal chat about this role please contact Michael Byrne - Manager - Michael.Byrne@communityrenewal.org.uk to arrange a convenient time.

Alzheimer Scotland is Scotland’s national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

We are committed to improving the lives and opportunities of people living with dementia, their carers, partners, and families as their journey transitions from the first point of contact through to end of life. We believe nobody should face dementia alone.

What you'll do

We are looking for a Community Activities Organiser for the Borders area. You will establish a range of community activities and opportunities across the locality that fill identified gaps and meet the needs of people living with dementia and their families.

What you'll have

Are you a self-starter? Are you confident, innovative and collaborative?

If yes, then this may be the role for you.

The successful applicant will have a positive approach to dementia. You will be flexible, inclusive, creative, and organised in your approach. You will be sensitive and compassionate with the ability to support people in times of difficulty or distress. You will be an excellent communicator who can work effectively both with individuals and with groups. You will have a positive approach to your own continued professional development and a willingness to participate in relevant training. A relevant qualification and previous experience of working with people with dementia would be an advantage.

In return you will be in a role which offers the opportunity to meet great people, have great job satisfaction and be employed by an Organisation that offers a range of employee benefits and career progression opportunities

We are looking for a Mentor Services Coordinator to support our volunteer mentors across Forth Valley.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience
• Based in Forth Valley
• Experience of or strong interest in working or volunteering in the charity or third sector
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision:MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.