Overview

The Advice and Information Service is a national support system for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The service operates Monday to Friday, 9:30 am to 4:00 pm, excluding Christmas and Easter holidays.

Role and Responsibilities

The Advice Worker is central to delivering high quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions, helping shape OPFS’s strategic and advocacy efforts.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

The Advice Worker is central to delivering high quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions, helping shape OPFS’s strategic and advocacy efforts.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.

As an Advice Worker at OPFS, you will:

• Work to the agreed priorities of the service providing clear, compassionate advice on key areas including housing, money, parenting, relationships, health & wellbeing, and employment/training.
• Signpost single parents and professionals to relevant services and resources.
• Accurately record all interactions using Salesforce CRM.
• Participate in monitoring, evaluation, and training to support continuous improvement.
• Maintain confidentiality and uphold safeguarding, data protection, and health & safety policies.
• Contribute to team meetings, service development, and quality assurance activities.
• Actively promote the work of the service, build and maintain networks with relevant organisations and professionals, and collaborate effectively with colleagues.
• Promote equality, diversity, and inclusive practice in all aspects of your work.
• Ensure the voices and experiences of single parents inform your advice and contribute to OPFS’s policy and advocacy efforts.
• Demonstrate flexibility, a positive attitude, and a commitment to OPFS’s core values: Justice, Equity, Trust, Compassion, and Collaboration.