Queens Cross Housing Association is seeking an experienced Property Services Officer (Factoring) to join our subsidiary, Queens Cross Factoring Ltd. The role involves ensuring that the 2,700 properties we own and manage are maintained to the highest standards.

The purpose of this post is to provide a knowledgeable repairs service to our clients. The successful applicant will lead confidently on major repairs schemes that involve voluntary tenement repair schemes, liaising with surveyors and Glasgow City Council for grant assistance. Organising cyclical and planned programmes of works and having the ability to understand complicated specification of works and read through and dissect relevant information within survey reports.

The post will also require the person to respond to technical questions and understand major works projects and confidently present to owners at evening meetings. The role will also require an understanding of title deeds, Property Factors (Scotland) Act 2011, the Code of Conduct for Property Factors and the Written Statement of Service to ensure our legal obligations as factor are adhered to.

Please find the full job description and person specification on our website for further information on the role.

Essential criteria:

• A minimum of 3 years working in a property management environment or relevant experience in a property related environment.

• Practical understanding of common repairs and property management.

• Understanding of (1) health & safety, (2) repairs and maintenance, and (3) title deeds/ deed of conditions.

• Ability to build confidence and long-term relationships with our owners, as we are maintaining their asset.

You will:

• be enthusiastic, self-motivated, and committed to excellent customer service.

• have excellent communication and organisational skills.

• be adaptable with the ability to manage competing deadlines.

• be calm under pressure and work to achieve a positive outcome for customers.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments on our website.

Queens Cross Housing Association is looking to recruit a Finance Manager to the Business Services Team which supports the group’s subsidiaries Queens Cross Workspace and Queens Cross Factoring.

The Finance Manager plays a key business role for the subsidiary companies, setting and managing budgets, treasury management, analysing financial information, preparing management and annual accounts. The subsidiaries are medium-sized businesses in their own right and have their own separate property and financial management systems and software. Currently, the turnover for Workspace is £950k and Factoring is £2m and both companies are growing and developing.

The post-holder will report to the Business Services Manager and will line manage a small team of two Credit Control Assistants and one Finance Assistant.

Essential criteria:

• Minimum of 5 years’ experience in finance role.

• Experience of setting and managing of budgets.

• Experience of managing staff to achieve high performance.

• Experience of developing and implementing policies and procedures.

• Advanced knowledge of arrears management processes.

• Knowledge of Scottish law and court processes.

• Excellent IT skills (Excel, Word, Outlook, CSV files, and Powerpoint)

• Exceptional interpersonal and communication skills and the ability to effectively deal with difficult customers in a calm and professional manner.

You will:

• Take responsibility for service delivery, demonstrating high levels of accuracy and attention to detail and numerical proficiency.

• Be confident in making key decisions and resolving disputes.

• Maintain the ability to perform under pressure, manage a substantial workload, and meet competing deadlines.

Please find the full job description/ person specification attached below for further information on the role.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments

Department: Business Services

To support the Depute Manager and Service Manager in the operation of the Wellbeing for Good Mental Health service and Wellbeing 60+ service. These services support approximately 400 people who have been identified and assessed to benefit from additional support to remain well and maintain their tenancies in the local community. The Wellbeing for Good Mental Health Service is registered with the Care Inspectorate, and the Wellbeing 60+ service provides enhanced housing management.

The role will involve supervisory responsibilities including providing support to a team of 11 Wellbeing Workers. The role will also involve key working.

Essential criteria:

• Minimum of 2 years of experience supporting vulnerable adults.

• Experience supervising within a support service.

• Ability to communicate confidently and effectively with other professionals.

• Good interpersonal skills and effective time management.

You will:

• Supervise and support a team of 11 Wellbeing Workers.

• Oversee the delivery of person-centred support services.

• Ensure compliance with Care Inspectorate and SSSC standards.

• Assist in the planning and delivery of team meetings and annual regulatory inspections.

• Manage service delivery efficiently to meet contractual agreements.

• Maintain and build professional relationships with internal and external stakeholders.

• Provide key working support and maintain accurate case notes.

• Promote and adhere to health and safety, equality, diversity, and sustainability policies.

You can find the full job description and person specification attached below for further information.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments here.