We are recruiting for a Service Manager to lead the management and ongoing development of supported accommodation, counselling and mentoring services across Orkney, ensuring each programme is delivered to a high standard which meets the needs of the people we support.
We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.
Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.
The Service Manager will be responsible for leading day-to-day delivery of the services, driving delivery performance and encouraging a culture of support with dignity and respect.
Main duties and responsibilities will include:
People Management
Programme Delivery
External Relationships
Information and Finance
Full details can be found in the job & person specification which can be found on our website.
What we expect from you..
Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.
We’re looking for you to have gained experience of managing a service with a proven track record in effective service planning including setting and managing budgets, and quality assurance. You will have the ability to lead a team through effective coaching and people management and the ability to implement effective performance measures.
We need you to be qualified to SVQ 3 Social Services & Healthcare SCQF Level 7, or have an HNC in Social Services. You will also be qualified to, or be willing to work towards SVQ 4 Social Services and Healthcare SCQF Level 9.
Management experience gained in Third Sector/Not for Profit organisations providing housing, social care and support services is highly beneficial.
What you can expect from us..
We are looking for an enthusiastic, non-judgmental and empathetic person to join our team, with responsibility for overseeing the day-to-day running of our client services. These comprise: Counselling, Family Mediation, Child Contact and other related forms of Family Support, including Play Therapy.
We are ideally looking for someone with a background in one of these practice areas, or in Mental Health, Social Work or a related profession, including experience of managing a Registered Service. They will be experienced in trauma informed practice, safeguarding and managing people.
This is a new role, based at the Counselling Centre in Kirkwall, which will support our Service Director to ensure the efficient and effective running of all client services, including responsibility for the following areas:
About Relationships Scotland Orkney
We are an independent charity and member of the Relationships Scotland national network of 21 Member Services meeting the needs of clients across the country. We exist to relieve the needs and promote the welfare of individuals, families and children affected by relationship difficulties by providing support services, principally family mediation, child contact and confidential counselling services, and to develop other appropriate services to meet the changing needs of those disadvantaged by such difficulties.
Our values
You can see our latest Annual Report rsorkney.org.uk/2024/07/annual-report-2023-24
We currently have a staff team comprising: 10 employed staff, 8 sessional Child Contact Workers,
12 self-employed practitioners (Counsellors/Mediators/Play Therapists), 10 external clinical
supervisors.