Jobs in North Ayrshire

Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

Job Purpose

The Community Navigator supports disabled people, unpaid carers and people with long-term conditions to access services, opportunities, and community resources that improve independence, wellbeing, and social inclusion. The role focuses on person centred support, empowerment, and reducing barriers that prevent people from living full and connected lives.

Key Responsibilities

1. Person-Centred Support

• Work one-to-one with people to identify goals, needs, and priorities
• Practical, hands-on assistance to support people with paperwork, attend appointments or a support group, online applications and build confidence to support independence.
• Provide practical guidance to access services, benefits, community activities, and supports

2. Navigation & Advocacy

• Help people understand and navigate health, social care, housing, welfare, and community supports.
• Support people to self-advocate and build confidence
• Signpost and refer to appropriate services and opportunities

3. Community Connection

• Build knowledge of local resources, groups, and supports
• Develop relationships with community organisations and partners
• Promote inclusive opportunities that reduce isolation and increase participation

4. Partnership Working

• Liaise with statutory, third sector, and community providers
• Attend multi-agency meetings where appropriate
• Contribute to collaborative approaches that improve outcomes for individuals

5. Monitoring & Reporting

• Maintain accurate, confidential case records
• Record outcomes and impact using agreed systems
• Contribute to evaluation, reporting, and service improvement

6. Safeguarding & Professional Practice

• Follow safeguarding, confidentiality, and data protection procedures
• Work within organisational policies and professional boundaries
• Participate in supervision, training, and reflective practice

Street Soccer is a charity using football to create lasting change in the lives of isolated and excluded adults and young people. We run 60 sessions a week of free, inclusive and judgement-free football. These sessions provide person-centred support to players facing a number of challenges including mental health, homelessness, long term unemployment, problem substance use, criminal justice and seeking asylum. Our mission is to create hope and opportunity for all.

We support thousands of players a year on their journey to positive change by providing a safe space, trusting relationships and a sense of belonging. We fight isolation and exclusion by bringing people together, building confidence and creating supportive communities. We support people of all ages and backgrounds through relationship-based support, focusing on trust and personal development, supporting everyone to set and achieve their own goals. Thanks to the support of Street Soccer, 82% of players say that their quality of life has improved.

Lived experience is at the heart of what we do, with over 80% of our staff having lived experience of the challenges our players face.

97% of players think that Street Soccer is a unique organisation. With over 16 years of experience delivering positive change through football, we are now working in more communities than ever, with city hubs in Edinburgh, Glasgow, Dundee, Aberdeen and South London, as well as a network of sessions across 6 other local authorities.

Leith United is an innovative new partnership of Street Soccer Scotland and YMCA Edinburgh, working together to deliver an impact programme that strengthens community cohesion, promotes inclusive growth, and creates meaningful opportunities for all who call Leith home. At the heart of this initiative is the Leith Community Centre, a vibrant hub for creativity, support, and connection.

Role Purpose

The Street Soccer Women’s programme (previously Street45) provides a safe, supportive space where socially disadvantaged women and girls can be active, connect and build confidence while engaging in football related activity and personal development opportunities.

The Women’s Programme Co-Ordinator will be responsible for developing the Women’s Programme across Scotland in areas including Ayrshire, Glasgow, the Central Belt and Fife . Responsible for sourcing and managing suitable venues for sessions to take place. They will recruit and work with partners to ensure players get the right level of support across a variety of issues. They will grow the number of players attending sessions by promoting these across the community in a variety of ways.

An enthusiastic person, the Women’s Programme Co-Ordinator will be able to build relationships with a series of communities where sessions take place. They will also work with the Fundraising Team to establish local opportunities for sponsorship and other support.

The Women’s Programme Co-Ordinator will also be involved in our Team Scotland Women’s activity including the annual Homeless World Cup Tournament.

We are particularly interested in applications from those with the same lived experience as our players, further information about our Safer Recruitment process can be found within section 8 of our Safeguarding Policy.

Street Soccer value work life balance and are happy to discuss part time hours, job share and flexible working.

Be the one person families can rely on

Family Forward Ayrshire is recruiting Family Navigators to provide holistic, relationship-based support to families across Ayrshire.

This is not a traditional key worker role. We are looking for people who understand that meaningful change starts with trust and that families are experts in their own lives.

As a Family Navigator, you will walk alongside families through periods of challenge, helping them identify goals, access support and build lasting positive change.

About the role

You will be the main point of contact for a caseload of families, working with them to understand their strengths, challenges and aspirations. Together, you will create a whole-family plan that reflects what matters most to them.

You will coordinate support across a range of specialist services, advocate on behalf of families when needed and help remove practical barriers through access to the programme's Family Support Fund.

This role involves home visits, collaborative working with partners and a commitment to flexible, responsive and trauma-informed practice.

We are looking for people who:

• Build trust quickly and maintain positive relationships
• Have experience supporting families, individuals or communities facing disadvantage
• Can work creatively and flexibly to meet individual needs
• Are confident coordinating support from multiple agencies
• Have sound safeguarding awareness and judgement
• Are organised and able to manage a varied caseload
• Share our commitment to voluntary, strengths-based and trauma-informed approaches
• We particularly welcome applications from people who:
• Have lived experience of navigating support services
• Have worked in family support, health, housing, community development, welfare rights or related fields
• Have strong connections within Ayrshire communities

Why join us?

• Make a genuine difference to families' lives
• Work within an innovative whole-family model
• Receive training and ongoing professional development
• Join a supportive and collaborative team
• Be part of a programme focused on long-term outcomes, not short-term targets
• Company Pension scheme
• Flexible and supportive working arrangements
• Disability Confident Employer

Equality and Inclusion

We welcome applications from people of all backgrounds and experiences. We recognise the value of lived experience and encourage applications from individuals who may have gained relevant skills through community, caring or voluntary roles.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

TACT is looking for one exceptional and experienced individual to become a member of the new Family Forward Ayrshire team.

The Role:

The Practice and Supervision Programme Lead will provide professional leadership, operational oversight and reflective supervision across the TACT service, ensuring children, young people and families receive high-quality, strengths-based, trauma-informed and relationship-centred support.

The postholder will oversee the delivery of integrated whole-family support across Ayrshire, supporting a team of Navigators and specialist workers to coordinate services, remove barriers, improve family wellbeing and strengthen pathways into education, training and employment.

The role will be responsible for embedding consistent practice standards, quality assurance processes and continuous improvement across the programme whilst fostering effective multi-agency partnerships and ensuring the voices of families inform service delivery and development.

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

TACT is looking for one exceptional and experienced individual to become a member of the new Family Forward Ayrshire team.

The Role:

The Community Engagement Worker will make sure there is “no wrong door” into Family Forward Ayrshire for families who may be least likely to self-refer or engage with formal services.

The role will build and maintain trusted relationships with community organisations and local networks across all three Ayrshire areas, creating accessible and credible routes into the programme. The post will work particularly with communities experiencing poverty, exclusion or barriers to accessing services, ensuring that the programme reaches families who might otherwise remain unseen.

The Community Engagement Worker will act as a trusted local presence for the programme, working alongside community organisations, schools, minority ethnic communities, peer networks and voluntary groups. The role will support families to take their first steps into the programme, gather intelligence about what communities are experiencing, and ensure that the programme remains responsive to local needs.

The role is therefore central to achieving the programme's ambition to increase referral volume while ensuring that at least 60% of engagement is with identified priority groups.

Role Philosophy

The Community Engagement Worker will help ensure that Family Forward Ayrshire goes to the places and relationships where families already feel safe and trusted, rather than expecting families to find their way to the service.

The role is about building bridges between communities and the programme: developing trust, creating informal opportunities to engage, reducing barriers and ensuring that families who are least likely to self-refer are not left behind.

The Community Engagement Worker will be the programme's human face in the community, creating the trusted local routes through which families can take their first step towards sustained support.

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

TACT is looking for one exceptional and experienced individual to become a member of the new Family Forward Ayrshire team.

The Role:

The Early-Stage Employability Worker will provide a dedicated confidence, readiness and early employability strand for adults who are furthest from the labour market and who may not yet be ready to engage with mainstream employability provision.

The role recognises that for some adults, particularly those experiencing poverty, poor health, trauma, low confidence or disrupted life circumstances, a conventional employability offer can be too early or feel unattainable. The focus is therefore on building the foundations for future progression: confidence, routine, participation, relationships, practical experience and a sense of capability.

Working within each person's existing family plan, the Early-Stage Employability Worker will provide flexible, strengths-based support without imposing a compliance or progression requirement. The role will work closely with Family Navigators and the Progression Coordinator so that adults can move towards further employability support when they are genuinely ready, rather than being pushed prematurely into formal provision.

Role Philosophy:

The Early-Stage Employability Worker recognises that employment is sometimes the destination, not the starting point.

For adults who are furthest from the labour market, the first step may be leaving the house, joining a group, trying something new, taking on a small responsibility, volunteering for an hour or simply beginning to believe that change is possible.

The role is therefore about building the first rungs of the ladder. It creates safe opportunities for skills, confidence and participation while remaining connected to the individual's wider family plan. Progression is encouraged when it is meaningful and sustainable, but never pursued simply to meet a target.

The worker's role is to help adults move from “I'm not ready” to “I might be able to”, and ultimately to support them to take their next step when that step is genuinely theirs.

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

Make a lasting difference for families across Ayrshire

CEIS Ayrshire is seeking an experienced and values-driven Programme Manager to lead the delivery of Family Forward Ayrshire, an ambitious whole-family support programme funded through the Scottish Government's Whole Family Support Third Sector Delivery Fund.

Working with a partnership of five organisations, Family Forward Ayrshire will support over 430 families across North, East and South Ayrshire, helping families increase income, improve wellbeing, overcome barriers and progress towards employment and learning opportunities.

This is a unique opportunity to lead a large-scale collaborative programme that places families at the centre of service design and delivery.

About the role

As Programme Manager, you will provide strategic and operational leadership for the programme, ensuring delivery against targets, managing partnerships, maintaining funder relationships and creating an environment where innovative, trauma-informed and family-led practice can flourish.

You will oversee programme performance, contractual compliance, budget management, evaluation activity and the development of long-term sustainability plans. Working closely with partner organisations, local authorities, the Scottish Government and other stakeholders, you will play a key role in shaping the future of whole-family support across Ayrshire.

We are looking for someone who has:

• Significant experience managing complex multi-agency or partnership programmes
• A successful track record of delivering funded projects and achieving contracted outcomes
• Strong people leadership and staff management skills
• Experience managing substantial budgets and reporting to funders
• Excellent partnership-building and stakeholder management abilities
• Understanding of child poverty, family support and employability services
• Commitment to trauma-informed, person-centred and strengths-based approaches

Why join us?

You will have the opportunity to:

• Lead an innovative and high-profile programme
• Influence policy and practice across Ayrshire
• Work alongside passionate and experienced partners
• Help tackle poverty and inequality through whole-family support
• Be part of an organisation committed to social impact and community regeneration
• Company Pension scheme through Scottish Widows 6% staff contribution, 10% company
• 37 days annual leave per annum, including public holidays
• Flexible and supportive working arrangements

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

CEIS Ayrshire are a Living Wage and Living Hours employer.

CEIS Ayrshire and TACT are recruiting jointly as part of this programme, view the TACT posts here.

Be the one person families can rely on

Family Forward Ayrshire is recruiting Family Navigators to provide holistic, relationship-based support to families across Ayrshire.

This is not a traditional key worker role. We are looking for people who understand that meaningful change starts with trust and that families are experts in their own lives.

As a Family Navigator, you will walk alongside families through periods of challenge, helping them identify goals, access support and build lasting positive change.

About the role

You will be the main point of contact for a caseload of families, working with them to understand their strengths, challenges and aspirations. Together, you will create a whole-family plan that reflects what matters most to them.

You will coordinate support across a range of specialist services, advocate on behalf of families when needed and help remove practical barriers through access to the programme's Family Support Fund.

This role involves home visits, collaborative working with partners and a commitment to flexible, responsive and trauma-informed practice.

We are looking for people who:

• Build trust quickly and maintain positive relationships
• Have experience supporting families, individuals or communities facing disadvantage
• Can work creatively and flexibly to meet individual needs
• Are confident coordinating support from multiple agencies
• Have sound safeguarding awareness and judgement
• Are organised and able to manage a varied caseload
• Share our commitment to voluntary, strengths-based and trauma-informed approaches

We particularly welcome applications from people who:

• Have lived experience of navigating support services
• Have worked in family support, health, housing, community development, welfare rights or related fields
• Have strong connections within Ayrshire communities

Why join us?

• Make a genuine difference to families' lives
• Work within an innovative whole-family model
• Receive training and ongoing professional development
• Join a supportive and collaborative team
• Be part of a programme focused on long-term outcomes, not short-term targets
• Company Pension scheme
• Flexible and supportive working arrangements
• Disability Confident Employer

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

CEIS Ayrshire is a Living Wage and Living Hours employer.

CEIS Ayrshire and TACT are recruiting jointly as part of this programme, view the TACT posts here.

Help parents move towards sustainable employment

Do you believe employability support should start with people's aspirations rather than vacancies?

Family Forward Ayrshire is seeking a Progression Coordinator to help parents build confidence, overcome barriers and move into employment, training or better-paid work at a pace that works for them and their family.

About the role

Working as part of a multi-disciplinary whole-family support team, you will lead the employability and progression strand of family plans.

You will work directly with parents who are ready to explore work, training or learning opportunities, helping them identify realistic next steps and ensuring any changes improve their financial circumstances.

You will build relationships with employers, employability providers and training organisations across Ayrshire, creating opportunities that recognise the realities of family life and support sustainable progression.

Key responsibilities

• Support parents to identify and achieve employability goals
• Coordinate progression pathways into training, accredited learning and employment
• Develop relationships with family-friendly employers
• Ensure financial gains are assessed before employment decisions are made
• Manage warm handovers into employability pipelines and support services
• Provide ongoing in-work support to maximise sustainment
• Maintain accurate records and outcome reporting

We are looking for someone with:

• Experience supporting people facing barriers to employment
• Strong employer engagement and partnership-building skills
• Understanding of employability services and labour market opportunities
• Experience supporting sustainable job outcomes
• Excellent organisational and relationship management skills
• A person-centred and strengths-based approach
• Commitment to helping people progress at their own pace

Why join us?

• Be part of an innovative whole-family programme
• Help tackle poverty through sustainable employment outcomes
• Shape relationships with employers across Ayrshire
• Work alongside highly experienced family support specialists
• Contribute to long-term change for families and communities
• Company Pension scheme
• 37 days annual leave per annum, including public holidays
• Flexible working arrangements

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

CEIS Ayrshire is a Living Wage and Living Hours employer.

CEIS Ayrshire and TACT are recruiting jointly as part of this programme, view the TACT posts here.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.

Main Responsibilities:

Our Irvine service provides housing support to individuals aged 16-21 and individuals presenting under the National Transfer Scheme. We currently have two part time (20 hours per week) night-shift Support Worker positions available. The Support Workers will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
• maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
• provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
• provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

Support Worker Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.