Jobs in North Ayrshire

We have a brand new role to support access into residential treatment for substance misuse across Scotland.

Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000.

Following the Scottish Government National Drugs Mission and associated funding our Care Inspectorate Registered Residential Care Services have grown significantly in Scotland. As such we have a brand new role to support access into residential treatment for substance misuse across Scotland – Customer Engagement Manager – Scotland.

Our Glasgow based residential service is well established and has been open for over 30 years. In 2022, we opened Scotland’s first national specialist family service (Harper House) providing opportunity for mums and or dads to access residential treatment whilst remaining the primary carer for their children. This year we are opening another facility in West Aberdeenshire (Rae House) with a day service and housing provision in the City to further support access to residential support.

The role

As Customer Engagement Manager for Scotland you will play a pivotal role in the establishment of pathways into our new service as well as building and maintaining relationships/pathways into our existing provision.

As the largest provider of residential treatment services in the UK you'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

You will be supported and guided by the Head of Residential Access and Placements and have peer support through the Customer Engagement Manager – England. In addition, you will work closely with the Scottish Residential Managers and admissions teams to ensure seamless access to our services and developing the customer experience from referral through to admission and beyond.

To find out more about the role please contact Jessica Douglas – Head of Residential Access & Placements at jessica.douglas@phoenixfutures.org.uk

About You

• Confidence in building relationships with other professionals and to maintain the excellent reputation of Phoenix Futures.
• The ability to be innovative and flexible in order to meet the needs of a number of services and stakeholders
• Excellent verbal and visual presentation skills with the ability to convey complex information at the right level for the audience

Your Rewards

• Starting salary of £30,500 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000
• Generous annual leave, benefits package, and continuous training opportunities
• Access to employee assistance programs and wellbeing activities
• The chance to be part of a collaborative team dedicated to making a difference

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.

Read more about our history and guiding principles on our website here.

Could you be Key?

Being a support worker is a role where you can make every day matter. It's a job with challenges that make your heart beat faster, where you can give something of yourself and empower amazing people on their journey through life.

At key we support disabled people of all ages to make every day matter.

We are passionate about being the very best employer we can be, ensuring our staff feel well supported and valued in their roles. As well as being part of a supportive, local team you will be eligible for:

• Main Grade Hourly Rate £12.50 (Induction and Relief Register Hourly Rate £12)
• Sleepover hourly rate of £12.00.
• Competitive annual leave and company sick pay.
• Annual SSSC fees paid for all contracted support workers
• Enhanced pay for work on targeted Public Holidays.
• Paid Membership of Disclosure Scotland’s PVG Scheme.
• Full, in-depth training for your role.
• Fully funded SVQ qualification with support provided to achieve this.
• Employee Assistance Programme offering free confidential counselling, advice and support on a wide range of issues.
• A Workplace Pension.
• Free access to occupational health support.
• Credit Union Membership.
• Cycle to Work Scheme.
• Costco Membership.
• Blue Light Card/Blue Light Ticket registration which offer a range of discounts and savings.
• Concerts for Carers registration.

Join us and make every day matter! Support Workers and Relief Support Workers.

No experience necessary! Training and support will be given to help you achieve your full potential.

If you would like to get involved in support work but cannot commit to a contract due to other commitments, we also have opportunities for you to complement our existing workers by joining our relief register of bank support workers. This will mean you can work in a way that best suits you and fits with your life.