Jobs in Inverclyde Central, Inverclyde
Inverclyde areas with jobs
Top job! Housing and Customer Support Manager
- Full time
- £51,075 – £55,259
- Hybrid: Inverclyde
- Closing 23rd March 2026
Cloch’s vision is to deliver services that exceed expectations - and this role is central to achieving that. As our Housing and Customer Support Manager, you’ll lead the Customer Support Team and Assistant Housing Officers, ensuring tenants receive excellent, consistent, and compassionate service from first contact through to tenancy sustainment.
Working closely with the Director of Customer Services and Communities and Housing Manager, you will take the lead on:
- Customer Contact & Service Quality: ensuring a responsive, high‑quality first‑point‑of‑contact experience where customers feel supported and heard.
- Allocations, Voids & Estate Management: overseeing effective processes that minimise void loss, maintain high standards and support sustainable tenancies.
- Performance & Compliance: monitoring KPIs, supporting regulatory returns, ensuring adherence to the Scottish Social Housing Charter, and producing meaningful performance insight.
- Team Leadership: coaching, motivating, and developing staff through a behaviour‑led approach that encourages growth, innovation, and accountability.
- Continuous Improvement: identifying opportunities to streamline processes, enhance customer experience and champion new ways of working.
This is a two‑year fixed‑term role, but we expect the position to be reviewed in due course - offering a unique opportunity to shape how customer and housing services evolve at Cloch. The role is full‑time (35 hours per week) with a salary of £51,075 – £55,259 (Grade 8), hybrid working, 8 weeks’ annual leave (29 days + 11 public holidays), SHAPS pension scheme and a range of wellbeing benefits.
The full job description and person specification for the post can be found within our recruitment pack and downloaded via our website here
Working at Cloch
It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.
We are proud of our Customer Service Excellence accreditation and remain committed to delivering services that make a meaningful difference to tenants.
How to Fit at Cloch
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Lead through coaching, encouragement, and empowerment.
- Bring curiosity and a willingness to try new approaches.
- Communicate openly and honestly, building trust and collaboration.
- Promote a positive, supportive environment.
- Use insight and feedback to guide balanced, thoughtful decisions.
- Reflect our values in your everyday approach.
Assistant Housing Officer
- Part time
- £36,517 – £39,921 pro-rata
- Hybrid: Inverclyde
- Closing 10th April 2026
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Assistant Housing Officer is central to achieving this. As part of our Housing and Communities team, you’ll play a key frontline role in delivering high quality, compassionate and responsive housing services across Inverclyde.
You will work closely with Housing Officers, the Housing & Customer Support Manager and colleagues across Customer Support and Property Services, supporting a broad range of activities, including:
- Allocations & Voids: administering housing applications, nominations and mutual exchanges; minimising void rent loss through effective pre allocation work.
- Tenancy & Income Management: supporting rent account monitoring, early arrears intervention and helping tenants maximise income through partnership working.
- Estate Management: carrying out estate inspections, addressing neighbourhood concerns and contributing to safe, well maintained communities.
- Customer Engagement: delivering excellent customer service, supporting Cloch’s complaints process, encouraging tenant participation and contributing to community initiatives.
- Casework & Tenancy Sustainment: working with partner agencies to support tenants with specific needs and strengthen long term tenancy outcomes.
This is a permanent, part time (14 hours per week) job share post with a salary of £36,517–£39,921 (Grade 6), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
The full job description and person specification for the post can be found within our recruitment pack here
Working at Cloch
It’s an exciting time to join Cloch Housing Association as we continue to strengthen our services and support communities across Inverclyde. Guided by our values - Be Better, Be Kind, Be Responsible, Be Positive - we foster a collaborative, supportive culture where colleagues thrive, ideas are welcomed and improvement is part of everyday working life.
We are proud of our customer service and remain committed to delivering services that make a meaningful difference to tenants.
How to Fit at Cloch
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Communicate openly, honestly and with empathy
- Build positive relationships with tenants and partners
- Take pride in providing high‑quality customer service
- Bring curiosity, flexibility and a willingness to learn
- Use feedback and insight to guide thoughtful decisions
- Live our values through your day‑to‑day approach