- Advertised from 29th October 2026
Role
We’re looking for an experienced and motivated Repairs Manager to lead our reactive repairs and landscape maintenance services, ensuring they are delivered safely, efficiently and to a high standard.
This is a pivotal leadership role with responsibility for managing operational delivery, monitoring performance, supporting compliance, overseeing budgets and contracts, and providing high-level information to support management decision-making.
You’ll work closely with colleagues, contractors and external stakeholders to drive service excellence, safeguard our assets and support the organisation’s wider strategic aims.
About Us
We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:
- Work together
- Open to change
- Respect
- Kindness
- Social
If you’re someone who takes pride in delivering excellent customer service and shares our values, and have the experience, technical expertise and leadership skills to succeed in this role, we’d love to hear from you.
What You’ll Be Doing
- Leading and managing the reactive repairs service to deliver timely, safe and cost-effective outcomes
- Line managing the repairs team to achieve KPIs, support development and maintain high standards of performance and safety
- Applying legislation, codes and technical standards to maintain compliance and protect asset integrity
- Coordinating with contractors and internal teams on priorities, materials and access to achieve cost, quality and programme targets
- Monitoring service performance, managing budgets and contracts, and producing reports, ARC returns and audit-ready records
- Leading service improvement, supporting policy development, handling complaint escalations and managing major events such as fire or flood incidents
What We’re Looking For
- A degree or relevant technical qualification in a building discipline
- Strong experience in housing or property management, including reactive repairs, compliance and contractor management
- Proven ability to lead teams, manage performance, oversee budgets and drive continuous improvement
- Excellent technical knowledge of building fabric, services maintenance and relevant Scottish housing legislation and standards
- Strong communication, reporting and IT skills, with the ability to work collaboratively and uphold our WORKS values
- A full driving licence with access to a car.
Why Join Us
- You’ll play a central role in safeguarding our homes and assets
- You’ll have the opportunity to lead people, influence strategy and improve customer outcomes
- You’ll join a values-led organisation committed to collaboration, respect and continuous improvement
- You’ll help deliver services that make a direct difference to customers and communities
What We Offer
- Salary: £69,038 per annum
- Working hours: 36 hours over Monday to Friday
- 9 day fortnight option: Every other Friday rest day
- Hybrid working: Minimum of 2 days per week in the office
- Office location: Livingston
- A key leadership role with scope to shape service delivery and continuous improvement
- The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes
- A varied and rewarding role supporting safe homes, strong communities and excellent customer service
Benefits include:
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution
Application notes
Closing date: Monday 16th November 2026
Interviews: Thursday 26th November
To find out more and apply, please visit our website - Repairs Manager
Equal Opportunities
Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.
Customer Care Assistant (Housing)
- Part time
- £35,332 pro-rata
- Hybrid: Livingston - A minimum of two days per week in the office
- Closing 2nd November 2026
Do you enjoy helping people, solving problems and making a meaningful difference to their everyday lives?
We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes.
You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes.
About Us
We are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:
- Work together
- Open to change
- Respect
- Kindness
- Social responsibility
If you take pride in delivering excellent customer service and share our values, we would love to hear from you.
What You’ll Be Doing
- Providing high quality customer service via phone, email and in person
- Acting as a first point of contact for housing related enquiries
- Listening to customers’ needs and identifying the best possible solutions
- Supporting the Housing Management Team with day to day enquiries and tasks
- Recording and maintaining accurate customer information and case notes
- Working collaboratively with colleagues to deliver a positive customer journey
What We’re Looking For
- A strong customer focus and excellent communication skills
- Good attention to detail and the ability to manage multiple enquiries
- A positive, practical and solution-focused approach
- Confidence using IT systems and recording information accurately
- The ability to work collaboratively and demonstrate our WORKS values
- Experience in housing or a similar customer-focused environment is desirable but not essential
What We Offer
- Contract: 12-month fixed-term contract
- Salary: £20,610.33 (FTE £35,332)
- Working hours: 21 hours per week, worked Monday to Friday
- Hybrid working: A minimum of two days per week in the office
- Office location: Livingston
Benefits include:
- Excellent work/life balance culture
- Access to online health and wellbeing services
- Contribution towards gym membership
- Pension scheme from day one with a 10% employer contribution
Top job! Director of Housing & Communities
- Full time
- £77,083 – £80,603
- Hybrid: Ayr
- Closing 20th November 2026
We are currently looking for a values-led leader to be our Director of Housing & Communities, a role that offers a tremendous opportunity to help drive the future of Ayrshire Housing. This role is pivotal in managing teams, policies and community engagement, ensuring organisational and customer needs are met.
In this key leadership role, you will be joining a dynamic Senior Leadership Team and will work collaboratively to drive forward customer excellence and support our tenants and communities through values-led delivery of innovative and forward-thinking processes. You will be responsible for the creation, review and implementation of all strategies, policies, processes and performance management within the Housing Management Team to provide excellent customer service.
It is an exciting time at Ayrshire Housing as we deliver our 2025-30 Business Plan. We are already making a real impact in the communities we serve with 94% of our tenants satisfied with the overall quality of their homes. We believe that people are at the heart of everything we do and committed and engaged colleagues help to ensure we deliver excellent service to our customers.
Ayrshire Housing is a high performing RSL and our ambition is not simply about maintaining the status quo, it is about doing even better and achieving excellence in everything that we do. If that’s your mindset, you could be our next Director of Housing & Communities.
Court Co-ordinator
- Part time
- £29,960 – £31,538 pro-rata
- On site: Condor Court, Carnoustie
- Closing 3rd November 2026
At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.
We are currently looking for a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.
Key Responsibilities – What You’ll Do:
Principle Duties and Responsibilities include:
- Deliver housing management services within the Court in accordance with policy and procedure, to deliver a high level of customer service whilst maintaining compliance to Health and Safety, to meet our agreed KPI’s, SLA’s and legislative requirements.
- Maintain delegated management of low level anti-social behaviour within Court to assist Housing Officer in the overall housing management responsibility – escalating complex cases requiring further investigation to the Housing Officer to resolve any anti-social issues.
- Assist Housing Officer with rent queries to assist with Income Maximisation.
- Conduct viewings with prospective tenants.
- Manage, develop and motivate onsite Court Staff to ensure that work is carried out to a high standard, whilst providing a high level of customer service.
Requirements – What We’re Looking For:
- Significant level of experience in delivering a customer focused service.
- IT literacy – MS Office Applications.
- Line Management experience
- Awareness of Health and Safety and security requirements and ability to maintain records.
- Advance, diverse communication skills, awareness of GDPR requirements and ability to assess, prioritise workload to work under pressure and meet deadlines.
- Disclosure Scotland and Right to Work checks are mandatory for this role
Employee Benefits: Why Join Cairn?
We’re committed to creating a workplace where you can thrive. Here’s what you can expect:
- Flexible and hybrid working options.
- Health and wellbeing support.
- Tech and cycle-to-work schemes.
- Compassionate leave and more.
We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.
Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.
Key Responsibilities:
- Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
- Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
- Provide delivery of void repairs process.
- Supervision, task allocation, quality control and any other duties requested by Maintenance manager in regard to our Estate caretaker service.
- Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
- Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
- Responsible for the delivery of insurance works
- Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
- Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.
Requirements – What We’re Looking For:
- Educated to HND level or other relevant professional qualifications or substantial experience in property and asset management systems. Experience in property and asset management systems to ensure the upkeep of stock condition data.
- Awareness and understanding of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
- An understanding of or able to reference the following: COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety awareness, Fire safety awareness, Legionella control, Asbestos Control.
- We are seeking someone who has Project management experience and understanding
- Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
- Clerk of Work experience would be desirable.
- Full UK Drivers Licence with access to a vehicle.
- A Basic Disclosure is required for this role.
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
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