This is an opportunity to use your communication, relationship-building and support skills to help people who are facing sight loss find the support, information and confidence they need to move forward.

A diagnosis that affects someone’s sight can bring uncertainty and a huge number of questions. As an Eye Care Liaison Officer (ECLO), you’ll be there at a crucial time, providing practical information, emotional support and guidance to people with sight loss, their families and carers.

Working as part of RNIB’s Eye Care Support Services in Dumfries & Galloway, you’ll help people understand the support available to them, identify their individual needs and make informed choices that enable them to maintain their independence. You’ll support people face to face within hospital and community settings, as well as by telephone and digital channels.

About the role

This is a varied, people-focused role where you’ll provide person-centred advice and support to people of all ages affected by sight loss. You’ll help individuals navigate the sight loss pathway, signpost and refer them to appropriate services, and provide guidance on areas such as certification and registration, falls prevention and the wider support available to them. Where needed, you’ll also advocate on behalf of patients to help them access the right services.

Partnership working will be an important part of your role. You’ll build strong relationships with NHS eye care teams, statutory services, third-sector organisations and community partners, developing effective referral routes and helping ensure people receive joined-up support. You’ll also contribute to service evaluation and improvement, attend relevant clinical and professional forums and help raise awareness of the ECLO service.

About you

You’ll have experience of providing information, advice or person-centred support, ideally within a health, social care or community environment, and an understanding of how these services work together. An excellent communicator, you’ll be comfortable supporting people who may be dealing with difficult or life-changing circumstances, while remaining empathetic, impartial and non-judgemental. You’ll also be confident building relationships with professionals and influencing others to achieve positive outcomes for the people you support.

You’ll be organised, adaptable and able to manage your own workload, with good IT skills and an understanding of the importance of accurate record keeping, GDPR and information governance. The role may involve working across different locations and occasional travel for meetings or training.

You’ll also undertake the RNIB and City University Eye Clinic Support Studies qualification, which is provided by RNIB.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

You will be part of an enthusiastic and caring team with your co postholders and be an integral support to the Leadership team for Sight Scotland veterans’ services. No two days are the same. One moment you might be supporting a colleague, welcoming a new veteran into the centre, or helping resolve an operational challenge. Facilitating activities which are fun and support the wellbeing and independence of the veterans The next, you will be working with colleagues to keep data base up to date and contact potential new veterans to the centre via phone completing all steps in the processes Working with various teams from our organisation, volunteers, and team members to improve services and create new opportunities.

The current duties of the role require a criminal records check or membership of the PVG scheme through Disclosure Scotland for the protection of adults and children and clean driving licence.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via peopleandculture@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for
• carers

This is a key role in our Whole Family Support Fund programme. We are recruiting Family Advisors for the following hub areas:

• Glasgow
• Lanarkshire
• Highlands and Islands
• East & Midlothian
• Dumfries and Galloway

You’ll hold a personal caseload, providing information, advice and practical and emotional support to families raising neurodivergent children and young people. You’ll work directly with families; facilitate group sessions; and help families navigate education, health, and social care.

You will be an experienced practitioner with a background in advice, education, health, social care, community development or a related field. You will be an excellent communicator, able to build trusting relationships with families, children and young people, and to work effectively with schools, health services and local partners.

This post may occasionally require evening and/or weekend work and will involve frequent travel across your hub area.

Organisation profile

Founded on lived experience, Mindroom champions all forms of neurodiversity and supports all kinds of minds. Our mission is to improve the quality of life for neurodivergent people by removing barriers, increasing opportunities, and shaping a more accessible world.

Mindroom is currently unable to offer employment for this position through visa sponsorship. Where applicable, candidates must hold the relevant documentation evidencing the right to work in the UK.

This is a new, specialist role in our Whole Family Support Fund programme. You will provide confidential, one-to-one money advice to parents and carers of neurodivergent children and young people, helping families to maximise their income and build lasting financial resilience.

The post has national coverage, and you will build the money advice offer from scratch. You’ll carry out benefit checks, support families through applications, reviews, and appeals, help people manage debt, and run money-themed workshops. You will work alongside our Family Advisors so that money advice forms part of each family’s wider support.

You will be an experienced money, benefits or welfare rights adviser, with strong knowledge of the UK and Scottish social security systems, and able to explain complex information clearly to families under pressure.

This post may occasionally require evening and/or weekend work and will involve travel across Scotland.

Organisation profile

Founded on lived experience, Mindroom champions all forms of neurodiversity and supports all kinds of minds. Our mission is to improve the quality of life for neurodivergent people by removing barriers, increasing opportunities, and shaping a more accessible world.