Service Manager – Financial Wellbeing Team

  • Full time
  • £35,110 – £37,820
  • On site: Edinburgh
  • Closing 28th August 2026


  • Advertised from 6th August 2026
  • 35.75 hours per week. Permanent.

Role

About CHAI

CHAI is a leading community advice organisation dedicated to reducing poverty, preventing homelessness and improving the wellbeing of individuals and families across Edinburgh.

We believe that no one in our communities should endure hardship. Our Financial Wellbeing Team provides high-quality welfare rights, debt and housing advice to some of the city's most vulnerable people through a range of community-based services.

We are looking for an experienced, motivated and inspirational Service Manager to lead our Financial Wellbeing Team and help shape the future of our services.

About the Role

This is an exciting opportunity to join CHAI's Senior Management Team at a time of continued growth and development.

As Service Manager for our Financial Wellbeing Team, you will lead a dedicated team of advisers delivering life-changing welfare rights, debt and housing advice to individuals and families across Edinburgh. You will be responsible for ensuring the highest standards of service delivery, supporting and developing staff, maintaining strong relationships with commissioners and partners, and driving continuous improvement across the service.

This is a varied and rewarding leadership role that combines operational management with strategic development. You will play a key role in shaping and expanding our services, identifying new opportunities, supporting funding initiatives and helping to ensure CHAI continues to meet the changing needs of our communities.

We are looking for someone who is passionate about tackling poverty and inequality, who inspires others to achieve their best, and who is committed to delivering excellent advice services that empower people to improve their lives.

If you are an experienced manager with a collaborative leadership style, excellent organisational skills and a commitment to social justice, we would love to hear from you.

Job Purpose

As a member of CHAI's Senior Management Team, you will provide leadership and operational management to a team of advisers delivering welfare rights, debt and housing advice in accordance with the Scottish National Standards for Information and Advice Providers.

You will ensure services are delivered to the highest professional standards, contractual targets are achieved, and staff are supported to deliver outstanding outcomes for clients.

Our advisers work across a variety of locations including GP surgeries, Mental Health and Recovery Hubs, community venues and CHAI offices.

This is an exciting opportunity to make a genuine difference to the lives of individuals and families experiencing financial hardship.

Application notes

Please send your CV and a covering letter detailing why you are interested in the post and how your knowledge, skills, experience, and personal qualities will fulfil the job description and person specification to recruitment@chaiedinburgh.org.uk

Closing date 28.8.2026.


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