- Advertised from 14th July 2026
- 35hr per week
Role
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.
The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.
Core Responsibilities:
As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.
We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!
Key Tasks:
- Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
- Working with team members to ensure duty officer cover.
- Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
- Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
- Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
- Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
- Arranging and carrying out house visits/viewings for routine services.
- Maintaining and updating manual and computer records.
- Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.
Why work for us?
GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays (pro rata for part time)
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Voluntary Health Cash Plan
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Application notes
For further information and an application pack, please visit our website: gwha.org.uk
Closing Date: Tuesday, 28th July 2026, 12noon
Interview Date: Wednesday, 12th August 2026
Glasgow West Housing Association is a Living Wage Employer.
Promoting Equality Registered as a Scottish Charity NO. SCO01667
Community Connections Assistant
- Part time
- £36,999 – £40,435 pro-rata
- On site: Glasgow
- Closing 21st July 2026
This role will take the lead on the Castlemilk Community Connections programme. This will involve supporting a range of activities including: Volunteering, community events, community meals, community garden and composting, Health Issues in the Community Course, Conversation Cafe and participatory budgeting as well as supporting the wider work of the Community team.
This project aims to empower communities to make a meaningful difference in their local area. We will strengthen social cohesion, reduce isolation, enhance the local environment, and support people’s health and wellbeing. We will also create opportunities for a diverse range of individuals to build skills, gain experience, and take an active role in shaping their community.
You are required to have an understanding of community development, be passionate about meaningful participation, and have the energy to work in a fast-paced busy team delivering a range of projects. You will be comfortable in a range of environments, including: outdoors, professional meetings, groups, busy events, and working with all age groups.
You will work with the Community Development and Engagement Manager and the wider Community team to ensure the voices of our communities are at the heart of what is delivered across the Cassiltoun Group, be involved in all stages of project development and delivery and be part of a team striving to meet local aspirations.
This post is subject to a satisfactory PVG check with Disclosure Scotland
Estates and Environmental Officer
- Full time
- £42,707 – £46,895
- Hybrid: Glasgow
- Closing 27th July 2026
We are seeking a highly skilled, enthusiastic and motivated individual who will oversee our estates and environmental and landscaping contract.
The post has responsibility for delivering an effective estates function which is responsive to the needs of the Association’s staff, Board and customers.
Ideally, you will have some experience in estate and contract management, although this is not essential and training will be given. It is essential that you work well as part of a team and be prepared to go the extra mile for our customers.
Opportunity to join our Board
Do you want to be part of an organisation that is making a real difference to people’s lives and have the skills and experience that we need?
We are seeking to co-opt up to two Members for our Board of Management. All applications are welcome but we are particularly looking for people with a background in the following areas:
· Charity finance skills
· ICT/digitalisation
· Communications/social media
We are a community-based housing association which has been serving the communities of Shettleston, Greenfield, Springboig and Sandyhills in the East End of Glasgow for 50 years. Our vision is of thriving and prosperous local communities where all residents enjoy great homes and services, an attractive physical environment, and good life chances.
As a Registered Social Landlord and a Scottish Charity (No. SCO36687), we have nearly 2,500 rented homes in management and an ongoing development programme of new homes. In addition, we have an established track record of delivering non-housing projects and services to benefit the community, often in collaboration with other local voluntary organisations and agencies.
The Association is the parent of two subsidiary companies: Upkeep Shettleston Community Enterprise and East End Housing Development Company. Around 100 people are employed across the Group which has a combined annual turnover of c £14 M.
The Association’s Board consists mainly of tenants and other local residents elected by the members of the Association who all live within our area of operation. There are also three designated spaces for the Board to fill by co-option who do not need to live within the local community.
The Board meets seven times a year. It also has two sub-committees and Board Members usually serve on at least one of these. There are other occasional meetings and training sessions. Meetings are usually held on a Tuesday evening, with the option to attend in person or on-line.
For an informal chat about what’s involved please contact Tony Teasdale, CEO (tony.teasdale@shettleston.co.uk.) We are also holding an information session in our office on Monday 3rd August from 6.30 pm where there will be an opportunity to meet our Chair and other Board Members. Please let us know in advance if you are planning to attend.
Working at Cassiltoun offers the opportunity to make a lasting impact, influence strategic decision-making, and contribute to an organisation with a strong social purpose, ambitious plans, and a genuine commitment to improving the lives of local people.
We are looking to recruit an experienced, motivated and enthusiastic individual to play a pivotal role in shaping and delivering high quality housing and environmental services.
As an experienced housing professional with strong leadership skills you will work closely with colleagues across the Association and a wide range of partner organisations and agencies to deliver positive outcomes for tenants and the wider community.
Why Join Cassiltoun?
- A chance to lead and develop the housing services team in an organisation with a strong community focus.
- Opportunity to influence both housing and wider regeneration outcomes.
- Collaborative and supportive working environment.
- Strong reputation for innovation, partnership working and tenant engagement.
- The satisfaction of making a tangible difference to the lives of local people every day.
This post is subject to a satisfactory standard Disclosure Scotland check.
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