- Advertised from 23rd December 2025
Role
Care Support Scotland
We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult Homelessness and Older People services. Guided by our values of Respect and Compassion, we empower both the people we support and our colleagues to Thrive every day
Why Work With Us?
At Care Support Scotland caring isn’t just a job — it’s who we are. Join our dedicated team and help transform lives while growing your own career.
- Pension contributions matched up to 6%
- Financial Flexibility – Access your wages as you earn them with our Earned Wage Access benefit.
- Employee Assistance Programme through HSF
- Contribution to HSF Health Plan – supporting your everyday health needs
- Generous annual leave – 33 days including public holidays, increasing with service
- Supportive absence policies to help when you need time off
- Death in Benefit Cover – 2x annual salary
- Support with funded qualifications
- Career development and progression opportunities
Terms of Contract: Full time
Location: Inverkeithing (with flexibility as required)
Reports to: Head of Service
Registration: This post is required to be registered with the Care Inspectorate and the Scottish Social Services Council (SSSC) as the Manager of the Service
Role Purpose
The Registered Manager is responsible for the overall quality, compliance, leadership and sustainability of one designated service.
Combining strong social care practice knowledge with values-based leadership, the postholder will ensure the service delivers personalised, high-quality, safe and effective support in line with the Health and Social Care Standards, Care Inspectorate requirements and Care Support Scotland values.
The Registered Manager holds full accountability for Care Inspectorate registration, service quality, staffing, budget management and continuous improvement for their service, working closely with the Service Manager while maintaining a strong operational presence.
Key Responsibilities
1. Service Leadership & Quality
- Act as the Registered Manager with the Care Inspectorate, ensuring full compliance with registration conditions and regulatory requirements.
- Lead the service to consistently meet or exceed the Health and Social Care Standards and Care Inspectorate Quality Framework.
- Ensure the delivery of personalised, rights-based, outcome-focused support, aligned to individual support plans and assessed needs.
- Lead and embed a culture of continuous improvement, learning from feedback, audits, incidents and inspections.
- Develop, implement and monitor service improvement plans, including responding to Care Inspectorate requirements, recommendations and quality assurance findings.
- Ensure all risk assessments, protocols and support plans are robust, current and consistently applied.
2. Care Inspectorate & Governance
- Maintain effective professional relationships with the Care Inspectorate, including inspection preparation, engagement during inspections and follow-up activity.
- Ensure accurate, timely and high-quality information is provided to regulators and commissioners.
- Ensure statutory notifications, reporting and governance requirements are met in full.
- Contribute to internal quality assurance processes, audits and assurance reporting as required.
3. Staff Leadership & Workforce Management
- Provide visible, values-led leadership to the service staff team.
- Be accountable for recruitment, induction, supervision, appraisal, attendance management and performance management within the service, in partnership with People & Culture.
- Ensure staff are appropriately trained, competent and supported to deliver safe, high-quality care.
- Promote reflective practice, wellbeing, professional development and trauma-informed approaches.
- Manage staffing rotas and deployment to ensure safe, effective and financially sustainable service delivery.
4. Service Management & Financial Responsibility
- Hold responsibility for the financial performance and sustainability of the service, within agreed budgets.
- Monitor service activity, income and expenditure, working closely with Finance to ensure accurate invoicing, cost control and value for money.
- Ensure all support delivery is accurately recorded, monitored and reported.
- Identify and address emerging risks to service viability, quality or capacity.
- Contribute to annual budget setting and service planning with the Service Manager.
5. Participation, Partnership & Integration
- Promote meaningful involvement of people supported in shaping, reviewing and evaluating the service.
- Support access to advocacy and ensure people’s rights, choices and communication needs are respected.
- Build and maintain effective relationships with families, carers, advocates, landlords and partner agencies
- Work collaboratively with statutory, voluntary and community partners to support positive outcomes and integrated working.
6. Contribution to Wider Organisation
- Work constructively with other Registered Managers, Team Leaders and Service Managers to promote consistency and shared learning across Care Support Scotland.
- Participate in management meetings, development activity and organisational initiatives as required.
- Deputise within agreed parameters when required.
- Participate in the on-call rota.
Self-Management & Professional Practice
- Maintain SSSC registration and undertake Continuous Professional Development, evidencing learning in line with regulatory requirements.
- Practice values-based decision-making aligned to Care Support Scotland values: Respect, Compassion and Thrive.
- Comply with all organisational policies, procedures, health and safety requirements and codes of practice.
- Take responsibility for personal effectiveness, resilience and professional conduct.
This job description is not an exhaustive list of duties and may be reviewed as the role evolves.
Person Specification
This specification is intentionally positioned between Team Leader and Service Manager:
- Single-service accountability
- Regulated manager status
- No portfolio / organisational development remit
Essential Qualifications
- A relevant practice qualification at SCQF level 9 or above, recognised by the SSSC, suitable for registration as a Manager of a Housing Support / Adult Social Care Service.
- A relevant management qualification at SCQF level 9 or above, recognised by the SSSC (or commitment to achieve within an agreed timeframe).
- Must meet Care Inspectorate and SSSC requirements to register as a Manager.
Desirable Qualifications
- Management or leadership qualification at SCQF level 10 or above.
- Qualification or accreditation in Trauma-Informed Practice, Positive Behaviour Support, or equivalent.
Essential Knowledge & Experience
- Demonstrable experience working in an adult social care setting at a senior operational level.
- Experience of leading a single service or defined operational area, with accountability for quality and outcomes.
- Clear understanding of Care Inspectorate inspection processes, Quality Frameworks and improvement planning.
- Experience of developing, implementing and monitoring service improvement plans.
- Proven experience of staff leadership, including supervision, appraisal, performance management and workforce planning.
- Experience of budget monitoring and cost control within a service environment.
- •Strong written and digital skills, with the ability to produce confident reports, care records and regulatory documentation.
- Commitment to values-based leadership, equality, diversity and inclusion.
Desirable Knowledge & Experience
- Previous experience as a Registered Manager or Team Leader.
- Experience of leading services through Care Inspectorate inspections.
- Experience of partnership working with local authorities, landlords or community partners.
- Experience of mentoring or developing aspiring managers or senior staff.
Application notes
For further information and to apply, please visit our website.
Careers that care!
Do you have a passion for connecting with people to achieve their goals in life, and enjoy the sense of achievement in empowering vulnerable people?
If so, we have a fabulous Service Manager opportunity for you to join our awesome team, leading our Dumfries & Galloway Learning Disability service. Because People Matter at Turning Point Scotland, why not join us to reach your full potential.
Embark on an emotionally rewarding journey and apply today!
About the role
As the Registered Manager, you will be an experienced leader leading a team working with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.
As the Registered Manager you will:
- Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
- Oversee the financial aspects of the service, managing significant budgets, ensuring efficient use of resources and making financial decisions.
- Where a need or an opportunity is identified, lead on the development of new services, support business growth and maintain reputational excellence.
- Comply with governance, law and legislation including local authority compliance, Care Inspectorate (at level 5 and above), SSSC and safeguarding procedures.
- Support the senior management team in the streamlining, promotion and monitoring of quality assurance systems which meets the needs of individual services as well as the overall service delivery in the region.
- Develop, monitor and implement supervision and appraisal systems for staff.
About You
You will have passion and drive to take forward a well-established Service and Team. Be passionate; and committed to the overall aims and objectives of the service and have the belief that people can live fulfilling lives with the right support in place.
You should also have:
- Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
- The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
- Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.
- Social Service and Health Care at level 9 (SCQF) or other speciality/qualification recognised by the SSSC for registration purposes as well as a relevant management qualification.
Service Manager – Scottish Borders
- Full time
- £34,621 – £39,305
- On site: Scottish Borders
- Closing 11th January 2026
Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Borders services. You’ll oversee our visiting service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in partnership with the NHS.
Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.
Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.
Why This Role Matters
In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.
You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.
Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.
“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm
Who We Are Looking For
We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:
- Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
- Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
- Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
- Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC
Why Join Carr Gomm?
You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.
You’ll also receive:
- 35 days holiday per year, increasing to 40 days with length of service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
- Free Blue Light Card (giving access to thousands of discounts and promotions)
- Membership of a credit union
- Cycle to work scheme; and more!
“They helped me through thick and thin. From when I came out of the hospital…they were there for me.” – James, Person Supported by Carr Gomm
Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person-centred support within our Edinburgh and Lothians services for people living with enduring mental ill health in supported living environments.
Carr Gomm is a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.
Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.
Why This Role Matters
In this Monday-to-Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.
You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners, so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person-centred, and you keep day-to-day arrangements running smoothly so people receive consistent, high-quality support.
Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.
“I think Carr Gomm is very good at putting the needs of people at the forefront, and that’s what’s important.” Rab, Person Supported by Carr Gomm
Who We Are Looking For
We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem-solving. You’ll bring:
- Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
- Leadership skills: You’re a supportive leader - approachable, adaptable, and able to empower your team, especially during times of change or challenge
- Problem-solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
- Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC
Why Join Carr Gomm?
You’ll be part of a supportive and forward-thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion.
You’ll also receive:
- 35 days holiday per year, increasing to 40 days with length of service
- Enhanced maternity, paternity, adoption, and sick leave
- A Defined Contribution pension scheme, with incremental employer contributions
- Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
- Free Blue Light Card (giving access to thousands of discounts and promotions)
- Membership of a credit union
- Cycle to work scheme; and more!
Housing Support Workers (Female Only)
- Full time or Part time
- £25,310 – £28,870
- On site: Glasgow
- Closing 30th January 2026
Elpis Trust delivers a person centred housing support service to 19 young women who are experiencing homelessness or are care leavers aged between 16-25 years. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill area of Glasgow. Elpis provides a high-quality support service which addresses young woman’ identified and assessed needs and reflects the aims of the service to work within relevant organisational and statutory policies, including health and safety, employment and equality laws. This includes adhering to Scottish Social Services Council codes of practice, National Care Standards and contractual requirements. Staffs work closely with the young women to write up support plans and deliver an individually tailored service, utilising Ladders to Success and GIRFEC, SHANARRI Outcomes.
Job Purpose:
To have specific working responsibility at present for 19 vulnerable young women, 9 living in the Core building and 10 in scatter flats (to include mother & baby flats) in the Ruchill and Maryhill areas of Glasgow.
Key Responsibilities:
- Provide direct support to young women who have experienced homelessness and/or have a variety of complex emotional and mental health needs.
- Provide support to young women in all areas of service.
- Establish a supportive relationship with each young woman, enabling them to maximise their own resources in order to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.
- On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.
- Problem solve unexpected and difficult issues that may arise during shift and deal with challenging behaviour when lone working, use own initiative in order to support the young women’s complex issues, and make decisions based on current assessments of risk, following set risk assessments protocols and procedures.
- Resolve complex young women issues, involving discussion with colleagues and relevant agencies through reviews and meetings, ensuring correct procedures are followed.
- Risk assess young woman’s needs and actions and consult with appropriate people such as line manager, social worker, case worker.
- Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.
- Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.
- Inform line management of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.
- Carry out all duties in compliance with Elpis Trust’s policies and procedures.
- Actively participate in 3 monthly support, supervision and observation.
- Work closely with and with direction from the Duty Manager, to plan and deliver young women’s identified support needs.
- Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.
- Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.
- Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.
- Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.
- To actively participate in identified training, on-going supervision and performance development.
Note: Duties will be reviewed and modified in line with the exigencies of the service.
Knowledge, education, qualifications, competences and experience:
Essential:
- Membership of the Protecting Vulnerable Groups Scheme.
- Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.
- Have an awareness of relevant National Care Standards and their application to work practice.
- Understand and adhere to the Codes of Practice from Scottish Social Services Council.
- Willing to maintain and enhance own knowledge, practice and competency.
- Previous experience working in Social Care.
- Be registered with SSSC or apply for registration within three months of start date.
Desirable:
- Experience of working with vulnerable young women and an understanding of the issues and needs involved.
Latest news See more
