About Us
At St Andrew's First Aid, we are proud to support communities across Scotland through first aid training, event medical cover and volunteer-led services. As we continue to strengthen and modernise our organisation, we are investing in the leadership, systems and service delivery infrastructure needed to support our next stage of development.
This is an exciting time to join us, as we continue to build a more responsive, efficient and collaborative organisation - one that delivers excellent services for our customers, volunteers, colleagues and communities.
The Role
As Head of Service Delivery, you will provide senior operational leadership across a range of business and customer-focused services, ensuring they are delivered efficiently, consistently and to a high standard.
Reporting to the Executive Director of Operations, you will lead the planning, coordination and continuous improvement of service delivery across key areas including training services, volunteering, events services, contracts, scheduling, resources and operational workflows. You will play a central role in ensuring that services are well planned, well supported and aligned with SAFA’s operating plans and strategic priorities.
You will:
This is a broad and influential leadership role, suited to someone who enjoys building strong systems, empowering teams and improving how services are delivered.
About You
We’re looking for an experienced operational leader who can combine strategic thinking with practical delivery. You will be confident leading teams, improving services and working collaboratively across a complex organisation.
You will bring:
Experience in first aid training, event medical services, healthcare, regulated services or the not-for-profit sector would be advantageous, but is not essential.
Why Join Us?
This is a rare opportunity to shape how services are delivered across a respected Scottish charity with a strong community purpose.
You’ll be joining SAFA at a time of positive change, with the opportunity to strengthen operational delivery, support colleagues and volunteers, and help ensure that high-quality first aid services continue to reach communities across Scotland.
If you’re a collaborative, improvement-focused leader who wants to make a meaningful impact, we’d love to hear from you.
Closing date: 05-06-2026