About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

• Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

• Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

• Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

• Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

• Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

• Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

We are recruiting an Advice Services Manager who is responsible for the day-to-day delivery and quality of advice services across a portfolio of funded projects, working closely with the Operations Team, paid and voluntary advisers.

The post-holder will line manage a team of paid advisers, alongside supporting volunteer advisers, ensuring services are well-organised, responsive, and delivered to a consistently high standard in line with Citizens Advice requirements and funder expectations.

This is a hands-on role, combining team leadership, supervision, case checking, and project coordination. The post-holder will use their experience of the advice sector, including welfare rights, to support advisers and maintain the quality and consistency of advice across the service.

About Partick Thistle Charitable Trust

Partick Thistle Charitable Trust (PTCT) is the official charitable arm of Partick Thistle FC.

We use the power of football and sport to improve lives across Glasgow, delivering programmes that support health and wellbeing, education, inclusion and community cohesion. Our work engages children, young people, adults and older people from diverse backgrounds, with a strong focus on those facing disadvantage.

Role Purpose

The Community Engagement Manager will lead the delivery of our Stand Up, Speak Out project and oversee the development, coordination and delivery of community engagement activity across Firhill, Springburn and the wider north of Glasgow.

The core purpose of the role is to provide support, safe spaces and meaningful opportunities for young people predominantly aged 14–21 within the communities we serve. These young people are from disadvantaged backgrounds, may be facing exclusion, or may be at risk of offending. You will develop, plan and lead sessions within Firhill Stadium, Petershill Park and other community safe spaces, ensuring that young people’s voices shape our work and that they feel valued, included and empowered. This role is funded through the CashBack for Communities scheme.

A key element of the post will be the creation, development and ongoing support of a Youth Panel, enabling local young people to influence PTCT programmes, co-design activities and act as ambassadors for their peers and communities.

The role will also build strong relationships with local residents, community groups, schools, partners and stakeholders; ensure that PTCT programmes are responsive to local needs; and help grow participation, impact and the visibility of the Trust’s work.

GNWCAB’s Board of Directors are looking for four new Directors to work alongside other board members to oversee and support our Chief Executive and our dynamic team of staff and volunteers. Later this year, we will be moving premises and we are seeking to expand our Board to support this process and our onward development. At this important point in our journey, we are seeking Directors who can bring different perspectives to help the Bureau achieve its plans for the future and provide the most relevant and accessible advice services possible.

The Board is currently made up of seven Directors, each offering a different skillset that can support the governance needs and development aims of the organisation. We welcome applications from anyone who feels passionate about our work, regardless of professional background.

The Board has identified an upcoming skills gap related to third sector fundraising and governance, and we hope to fill one of the four roles with someone who has experience of this kind. We would encourage applicants with this background to also consider joining our Finance, Risk, and Audit Committee (FRAC).

For the remaining three roles, we encourage candidates of all kinds, particularly those with strong knowledge of and connections to north west Glasgow. Most important to us is finding candidates who fit our values and our organisation. We are looking for people who are approachable, transparent, team players, positive influencers and who are willing to contribute to debate.

GNWCAB’s staff team, volunteers and clients come from a diverse range of backgrounds, and widening access and inclusion is central to our mission and our values. We want our Board to be representative of our local community and so would welcome approaches from people who live locally or have lived experience of issues facing our clients. We encourage applications from groups that are under-represented on charity boards, particularly people from Black, Asian, or other minority ethnic communities, as well as young and Disabled people.

We happily welcome applications from people who have not been senior volunteers or sat on a board before. GNWCAB is committed to the on-going development of our staff and volunteers and we provide opportunities for training and engagement across the organisation on a regular basis. As a new Director, you will be fully inducted and offered training tailored to your level of experience that would support your development in the role.

We are recruiting for a Housing Team Lead to join our Short Term Housing programme. Our Short Term Housing programme provides a link between private property owners and tenants.

We provide high standards of accommodation and, crucially, create a platform for some of society’s most under-represented people with the ultimate aim of making a genuine difference in their lives.

The Housing Team Lead lead will manage a team of Tenant Liaison Workers and manage a programme of best practice meeting expected standards and quality outcomes and implementing operational controls.

Main duties and responsibilities will include:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support
• Prepare for and support the implementation of programme growth
• Lead your direct line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with service specification
• Ensure occupancy levels are maintained through efficient allocation and void management of properties
• Liaise with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.
• Work closely with the Property team to assist in maintaining strong working relationships with Landlords and Agents
• Ensure contractual obligations and the individual needs of the people we support are met by maintaining a system of regular tenancy sustainment support
• Recruit, induct and onboard new members to your team as required and manage your people resources safely
• Arrange and facilitate regular team meetings and support and supervision sessions with your team
• Complete yearly appraisals and personal development plans with your team

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We're looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a skilled leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.

A full driving license and access to a car for work purposes is an essential requirement. Employees must hold insurance that covers domestic and business use.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is Rosemount Business Park, 141-145 Charles Street, Unit E3, Glasgow, G21 2QA. You are also required to work in the local community and you will be paid travel expenses from your usual place of work for appointments undertaken in the course of your duties.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria
• Cycle to Work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.