Help to Claim Adviser

  • Full time
  • £26,167 – £28,669
  • Remote: Home Based in Scotland (travel to Perth Office 6 times per year)
  • Closing 11th October 2024


  • Advertised from 27th September 2024
  • Hours per week: 35

Role

A Help to Claim Adviser delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone and webchat.

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.

Application notes

A Recruitment Pack is available for download below.

To apply please complete the accompanying application form by the closing date of Friday 11th October.

We would welcome any approach for an informal chat to discuss this role. To set up a time to chat with Fraser Miller, Our Benefits Team Lead please email finance-hr@perthcab.org.uk


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