Are you passionate about making a real difference in the lives of families affected by imprisonment? Are you a skilled leader with a heart for helping others and a head for managing vital services? If so, we want to hear from you!

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment. Our Helpline is often the first point of contact for families impacted by imprisonment, and we're looking for a Support & Information Services Manager to help lead this service.

Within the Support & Information Services Manager role you will:

• Lead and contribute towards the delivery of our national service through managing and coordinating our Helpline, ensuring it is always adequately staffed, supervised, and operating to the highest standards of care and confidentiality.
• Inspire and support our dedicated team, providing regular line management and supervision.
• Drive quality and innovation of our service, utilising data and feedback to help us continue to shape how we support families.
• Ensure families impacted by imprisonment have access to a range of support and information.
• Be a voice for families, and work to promote and represent Families Outside at key events and forums, ensuring the voices and experiences of families are heard where they matter most.

About You:

We’re looking for a compassionate and skilled individual to join our team in supporting families affected by imprisonment.

The ideal candidate will bring excellent communication, organisational, and leadership skills, along with the ability to manage pressure, prioritise effectively, and work both independently and as part of a team. They will be empathetic, non-judgemental, and aligned with our mission—someone who can build trust, maintain boundaries, and support families with professionalism and care.

If you’re passionate about making a difference and committed to continuous learning, we’d love to hear from you.

Why Join Us?

A supportive, values-led organisation

• The chance to make a meaningful impact for families impacted by imprisonment in Scotland
• Opportunities for personal and professional development
• Be part of a passionate, close-knit team with a shared purpose

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

This isn’t just a job — it’s a lifeline.

Help us make sure no family faces the impact of imprisonment alone.

Staff Benefits:

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

About Sycamore Fife

The Aberlour Sycamore Services are based in Fife and are widely recognised in Scotland for providing a range of quality therapeutic residential, education and fostering experiences for some of the most vulnerable young people in the country. The Service is a national resource and as such receives referrals from throughout Scotland.

What we are looking for....

We are looking for people to join our relief pool who are passionate about supporting children and young people. The children and young people who live in our houses have experienced significant trauma in their young lives and our aim is to create loving, nurturing family homes where they feel safe and cared for.

Our relief workers play a crucial role in supporting our teams. This work is offered on a casual, hourly paid basis to provide cover during staff absence and/or particularly busy periods. Work will be offered across our four residential houses in Fife – two of these are in Kirkcaldy, one in Dunfermline and one in Markinch.

Members of our relief pool have a varied range of backgrounds and often work in different areas of the workforce. Although experience in child-care is ideal, we would also like to hear from people who may have skills from their work experience in different sectors which would be transferrable and provide a good basis from which to learn and develop their skills, utilising the range of training we provide.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here.

A fantastic opportunity to come and join the Children First team in Scottish Borders

At Children First our ambition is for every child in Scotland to be safe, loved and well with their family. As a charity we offer emotional, practical, and financial support to help families to put children first and campaign to uphold the rights of every child.

We have a long history of working with children, families and partners in the Scottish Borders. Children First along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported. This is an exciting opportunity to be part of our specialist Domestic Abuse team and play a pivotal role in the delivery evidence-based programmes such as CEDAR and Caledonian, ensuring high quality relationships with children and families and working alongside our partners to evidence impact.

If you have a professional qualification in a relevant area such as Social Work, Health, Teaching, Child Care/Social Care, accredited counselling/therapeutic qualification, IDAA training/qualification or other relevant qualification at SCQF level 9 or higher then we want to hear from you.

What kind of people are we looking for?

• have experience of keeping children safe in their own families
• are fiercely passionate about children’s rights
• thinks it’s a privilege to work with and on behalf of children and families and,
• are kind and will bring their whole selves to the job: heart and mind

What kind of team member will you be?

Knowing our ambition for children, you will be someone who is:

• resilient, skilled and knowledgeable who wants to transform children’s lives
• determined to support children to stay safely with their own family
• big hearted and courageous
• able to build strong relationships and to manage the tricky conversations
• is compassionate and understanding of trauma
• a cool head and clear minded at times of pressure
• inspiring colleagues and teams to be even better
• an amazing ambassador for children and Children First

Above all else, the most important thing to us is that you are someone who will do the right thing for children and their families at every turn.

At Children First, we are committed to building a diverse and inclusive team that reflects communities across Scotland. Guided by our values, With Love, With Purpose, With Strength, we strive to create a culture where everyone feels valued, respected, and supported to thrive. We actively work to remove barriers to inclusion and promote equity in all aspects of our work. We warmly welcome applications from people of all backgrounds, especially those from marginalised communities, and are dedicated to ensuring a fair and supportive recruitment process.

Base

Your base will be shared between our office in Selkirk as well as venues within the local community. You will work on an outreach basis to connect with children and families in communities across Scottish Borders. A driving licence and access to a car is essential.

Salary, Conditions, Pension

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 9 public holidays). ​We have additional benefits such as a cash back health plan, cycle to work scheme, and option to join a ​Credit Union.

A fantastic opportunity to come and join the Children First team

Children First Bairns Hoose is based on the European Barnahus model, designed to deliver a child-friendly, multidisciplinary, and interagency model of justice, care and recovery for children who are victims and witnesses of all forms of violence. Children receive a coordinated trauma responsive plan to support their journey through the care, protection, and justice system.

There are two positions available for this role. Ideally, we are seeking one post to be based in Kemnay and the other in Peterhead. The role is based in North Aberdeenshire and requires the ability and willingness to travel across the wider Aberdeenshire area. You will join an experienced and skilled team supporting children, young people, parents and families who have experienced trauma. The service provides a wide range of recovery focussed support for children and families who have witnessed, been impacted by, or experienced abuse – including physical and emotional abuse, domestic violence, and sexual abuse.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights. Providing professional, high quality, trauma sensitive and responsive recovery focused support for the children, young people, and their families following trauma. Ensuring that the therapeutic recovery support for children, young people and their families within the Bairns Hoose Team achieves the desired outcomes in relation to care, protection and justice, in particular preventing re-traumatisation, supporting and facilitating recovery and upholding the rights of the child.

What kind of people are we looking for?

You will be an inspiring leader and will possess a degree or diploma in social work, or equivalent professional qualification at SCQF level 9, in addition to recent significant experience in a relevant practice area relating to young people.

What you can expect from us

As well as a rewarding career and development opportunities, we will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 9 public holidays) and flexible working options. ​We have additional benefits such as a cash back health plan, cycle to work scheme, and option to join a ​Credit Union.

With a supportive and inclusive working environment, the salary for this role is £35,850 - £41,150 per annum.

Our Values

At Children First, we are committed to building a diverse and inclusive team that reflects communities across Scotland. Guided by our values, With Love, With Purpose, With Strength, we strive to create a culture where everyone feels valued, respected, and supported to thrive. We actively work to remove barriers to inclusion and promote equity in all aspects of our work. We warmly welcome applications from people of all backgrounds, especially those from marginalised communities, and are dedicated to ensuring a fair and supportive recruitment process.