This vacancy has now closed

Helpline Co-ordinator (Family Support)

  • Full time
  • £24,180 – £25,336
  • On site: Universal Support Service Based in Perth
  • Closing 19th June 2024

  • Advertised from 7th June 2024
  • 37.5 hours a week


New service, new role!

Join us to provide early help and personalised support to families living in Perth and Kinross.

What we are offering

This is an exciting new role, which offers the chance to help shape a new universal community-based service, which make a difference to the lives of children and families in Perth and Kinross.

Aberlour is featured in the top 100 Sunday Times big organisations Best Places to Work 2024.

Also on offer:

• A supportive and welcoming team

• Competitive employment package - generous annual leave and the opportunity to rise to the top-level salary after 3 years

• A comprehensive induction package and ongoing training

About Aberlour’s New Universal Support Service

We will provide early support and advice to families who may feel they have become a bit stuck or who are looking for some information, advice, signposting or referrals to other services.

From September all families with children under the age of 18, living in Perth and Kinross, can contact us directly to access our new service. Working alongside families we will offer personalised support on family matters, when they need it most, in locations to suit them.

As part of this team you would provide a service and lifeline for these families.

What we are looking for....

We are looking for a friendly, efficient individual who can act as the first point of contact for families and professionals seeking support and advice.

You will help identify family needs and signpost to relevant services and agencies to achieve positive outcomes for children, young people, and their families.

You are someone who will have strong communication, organisation and team working skills. You will be resourceful, IT literate and thrive on helping children and families overcome the challenges presented by everyday modern life.

Hours of work will mainly be Monday to Friday 9am-5pm with an expectation to be flexible if needed to attend events.

At Aberlour, we want to make sure every child, young person and family has the support and opportunity they need to thrive and reach their potential. If you share the same vision, we want you to join our team.

Application notes

Please go to our website where you can apply online.

If you have any queries, please e-mail:

Aberlour is committed to the safeguarding and welfare of all our service users and uses a thorough and rigorous recruitment and selection process including PVG Scheme checks, to ensure this commitment is not compromised.

Applications to be returned by: Wednesday 19th June 2024 at 11.59pm

Interviews expected to be held 26th-28th June 2024