- Advertised from 30th May 2024
- 21 hours per week - Monday to Wednesday 9-5pm. Permanent.
Role
We are a dynamic, busy, community focused Housing Association based in the Calton area of Glasgow and have an exciting opportunity for an experienced Receptionist with great customer service and excellent telephone manner, to join our staff team, on a part-time basis.
It is a permanent post, 21 hours per week, 9.00 am to 5.00 pm, Monday to Wednesday.
As Receptionist, you will be the first point of contact for our customers, visitors and staff at our office in the Calton area of Glasgow. Together with our other part-time Receptionist (who works Thursdays and Fridays), you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office.
At Thenue, we aim to be the best we can be, and our people are central to this. With the same passion, respect and drive for excellence we give to our customer service, we aim to support our staff by offering frequent opportunities for training, personal and professional development together with a great support package including family friendly policies, excellent terms and conditions, generous leave and great employee benefits.
If this sounds like the place for you and you have the skills needed for our part-time Receptionist post, we would like to hear from you.
Main Responsibilities
Below is a flavour of what’s involved. For more detail, please see the full Receptionist job description.
- Greeting visitors warmly and professionally, directing them to the appropriate person or department
- Answering, screening, and transferring incoming phone calls efficiently and politely
- Taking and processing rent payments from tenants and owners
- Managing the reception area and interview rooms, ensuring they are tidy, and organised, identifying any repairs as required.
- Scheduling appointments, booking meeting rooms and maintaining staff calendars using designated software, as required
- Receiving, sorting, and distributing mail, packages, and deliveries
- Assisting with administrative tasks such as data entry, photocopying, scanning
- Assisting with office management tasks such as ordering stationery and office supplies, booking office repairs as required
- Managing visitor access by issuing badges and assisting with the management of office fire safety and security protocols
- Organising and managing set up of catering for meetings, as required.
The ideal candidate will have the following skills:
- Ideally have a minimum of one year of receptionist experience in a busy office or corporate environment
- Possess excellent communication, interpersonal, and organisational skills
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Have the ability to prioritise tasks and work independently while remaining flexible and adaptable
- Be able to work as part of the team and create rapport with customers, visitors and staff
- Possess strong attention to detail and accuracy
- Be welcoming, energetic, confident, innovative and passionate about delivering outstanding customer service
- Be willing to attend training as required
- Be willing to work extra hours, when needed, to cover for the other Receptionist’s annual leave or training
- Share our Thenue values: Passion, Excellence, Respect, Connection
Application notes
To apply, please download the information pack and application form on our Websiteand return completed applications to recruitment@thenuehousing.co.uk by the closing date below.
The closing date for applications is 12 noon on Wednesday 19 June 2024.
Interviews will be held on Wednesday 3 July 2024, in Thenue’s office at 423 London Road. We will contact those being invited for interview by 27 June 2024 by email.
Customer Services Assistant (Housing Services) - Mat Leave Cover
- Full time
- £24,082
- On site: Glasgow
- Closing 9th August 2024
An opportunity has arisen for a competent and reliable person to provide high quality front-line customer service and administrative support within our Housing Services team. Reporting to the Housing Officer, the successful candidate will work within a generic team providing first class housing services including administration of rent management, allocations, estate management, tenant participation and reception duties.
Are you an HR professional with proven experience as an HR generalist with a highly proficient working knowledge of HR software systems (preferably People HR or Sage), excellent on excel, has a strong grasp of employment law and HR best practices, passionate about staff development and wellbeing and would thrive working for a people focused, fresh thinking communities based housing association in Glasgow with excellent salary, hybrid working, generous holidays and employee benefits?
If this sounds like you, and you are looking for your next move, this could be the perfect career opportunity for you!
Due to staff changes across our organisation, an opportunity has arisen to create a new People and Culture Officer (HR) role within our People and Culture Team. This is a supporting and administration role to assist the People and Culture Manager and Team. It is mainly an HR generalist role covering employee life cycle tasks including recruitment and selection, learning and development, absence recording and monitoring, employee engagement, staff wellbeing with regular use of HR software systems and supporting line managers with HR matters, as required. The post holder will also assist the People and Culture Manager with the design and implementation of effective people policies, procedures and strategies and other HR interventions as well as assist with the promotion and development of our positive working environment and ‘be the best you can be’ business culture.
On occasion, the post holder will also be required to assist with administrative support for managers across the business and cover for our other People and Culture Officer who mainly focuses on governance, compliance and health and safety.
About Us
Thenue Housing Association is a charitable social landlord based in the East- end of Glasgow. We are a forward thinking, agile company that has introduced a family friendly, hybrid and flexible working policy to support our staff as we strive to be the best we can be for our tenants, other customers and communities. For more on the People and Culture Officer (HR) job, our company, our history and our company values, please see our Background Information Sheet in our Recruitment Pack.
Relief Scheme Cleaner
- Part time
- Sessional
- On site: Various sites throughout Edinburgh
- Closing 1st August 2024
Do you want to work with a values-driven organisation that makes a difference in people’s lives? Come and join Wheatley Homes East as a Relief Scheme Cleaner.
About the role
Wheatley Homes East, part of Wheatley Group, provides affordable housing and outstanding services for people in its communities across Edinburgh, the Lothians, and Fife.
We have a great opportunity for a Relief Scheme Cleaner to join Wheatley Homes East at one of our retirement housing developments. As a relief scheme cleaner, you’ll be covering for Scheme Cleaners who are absent from their service.
As a Scheme Cleaner, you’ll be responsible for providing a high standard of cleanliness within our residential developments.
Who are we looking for?
The successful candidate will have excellent communication and organisational skills with an understanding of the issues and demands in housing older people.
You will also have an ability to work under your own initiative and ideally have experience of working in a social housing environment.
Please note a PVG check will be carried out on successful candidates.
The benefits we offer
As part of Wheatley Group, we offer a sector-leading benefits package.
The successful candidate will receive:
- a rewarding career with a competitive salary;
- excellent leave entitlements;
- access to staff inclusion networks promoting an inclusive workplace; and
- 24/7 access to our employee assistance program.
Committed to inclusion
At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.
We actively celebrate our differences and recognise the collective strength this brings to our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.
Top job! Senior Technical Officer x2
- Full time
- £46,728 – £50,556
- On site: Glasgow
- Closing 31st July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following a recent restructure of our Services and Technical Departments, we have an exciting new opportunity for a Senior Technical Officer. We are looking for highly motivated and enthusiastic individuals who can demonstrate their commitment to delivering high quality projects to an excellent standard.
Located in the heart of Glasgow’s West End, you will be a key member of Technical Team, supporting our ambitious procurement and investment plans across Net-Zero initiatives, component replacement, Major Repairs, and Cyclical Maintenance projects with a view to ensuring Scottish Housing Quality Standards compliance, enhancing the quality of our homes, ensuring resident satisfaction; and improving our neighbourhoods.
The ideal candidate will have experience delivering a range of planned and ad-hoc major work, common repairs and investment initiatives, with sound working knowledge of preparing procurement business cases, work specifications and tenders. A relevant professional or vocational qualification (HND/SCQF level 8 or above) would be desirable.
A summary of key tasks include:
- Preparing procurement business cases in compliance with procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations, to meet project planning and governance objectives.
- Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
- Delivering a range of planned / ad-hoc major works / common repair, Net-Zero, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and component replacement as directed.
- Property inspections / reporting to assess compliance with SHQS / EESSH , to inform investment strategy.Pre and Post Contract administration in line with GWHA procurement strategy (including but not limited to preparing / contributing to tender documentation, tender evaluation, issuing instructions, ensuring contractor compliance).
- Assessing and addressing contractor performance in respect of quality and performance across all functions.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
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