This vacancy has now closed

Tenancy Sustainability Manager

  • Full time
  • £35,700
  • Hybrid: Based in Duns, Scottish Borders with agile working
  • Closing 12th June 2024

  • Advertised from 30th May 2024
  • 35 hours per week


Are you great at building relationships? Do you have the passion and energy to really make a difference and improve the lives of people in our communities? If you're looking for a place that values your curiosity, passion and your thirst to learn, if you're seeking colleagues who are innovative and driven to take on fresh challenges as a team, then your future could be with BHA.

As a Tenancy Sustainability Manager, you will aim to prevent a tenancy from coming to a premature end by providing information, advice and support for customers to maintain a positive experience of their home. You will provide effective, proactive and, where necessary, intensive housing support to our most vulnerable customers, with the aim of enabling them to successfully remain in their tenancies.

In this role, you will enable customers to;

  • Set up their new home to support a positive experience of their tenancy from the outset.
  • Prevent tenancy breakdown by addressing the issues that may lead to a premature end of tenancy.
  • Enable, empower and resolve complex benefit issues to support to prevent risk to tenancy sustainment.
  • Link into wider community supports to enable customers and their families to be involved and supported by their local neighbourhood and community.

This is an opportunity which offers a real purpose to your work and life and if that means something to you, we want to hear from you.

What we offer:

  • A defined contribution pension scheme with an employer contribution up to a maximum of 9%
  • Westfield Health Care Plan
  • Westfield Rewards
  • Perkbox
  • Agile working
  • Corporate volunteering opportunities

Application notes

If you think you’d like to join our team, then please visit our website where you can view the Job Description with Person Specification then apply online by clicking the ‘Apply Now’ button.

You must complete an application form to be considered for any of our vacancies, we do not accept CVs.

We are looking for you to evidence and demonstrate within the personal statement section of the application why you are the best person for this role, based on the essential criteria in the job description.

If you have any difficulties applying for the vacancy on our website then please call 0800 652 8104 and request a call back from Lynne Bryce, People & Culture Specialist.

For an informal chat regarding the post please call 0800 652 8104 and request a call back from Dougie Paterson, Social Innovation Lead.

Closing Date: Wednesday 12th June at 12 Noon.

Interview Date: Thursday 20th June.

BHA operate an agile working model, which means you can flex your location between your home, our offices in Duns, and other hubs as appropriate, however as this role is part of a customer facing responsive service, any discussion about working hours would take place upon a successful offer.