Caseworker for Jenny Gilruth MSP

  • Full time
  • £27,252 – £33,456
  • Constituency office in Markinch, with occasional working from home. (Hybrid)
  • Closing 31st May 2024


  • Advertised from 16th May 2024
  • 35 hours per week.

Role

Jenny Gilruth MSP is looking for a Caseworker to join her team.

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

Requirements

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times.
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.

Application notes

To apply, please visit our website.

If you are experiencing any issues with the applications process, please send your CV and supporting statement directly to: jenny.gilruth.msp@parliament.scot

Closing date: Friday 31st May 2024 at 11:59pm