Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.

About the Role

Hanover Scotland are excited to be recruiting for a permanent Telecare Supervisor to join our Telecare team.

Based within the Customer Services Directorate and reporting to the Telecare Manager, this role can work from either our Edinburgh or Glasgow offices on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Telecare Supervisor you will:

• Support the Telecare Manager to manage the day-to-day operations of the Telecare service.
• Manage and motivate the Telecare Senior Operators to deliver a high-quality, efficient, and effective service for our customers.
• Ensure there is an appropriate operating model in place including a strong relief pool and robust shift and rota patterns to manage the service 365-days a year.
• Co-ordinate people management responsibilities for the Telecare Senior Operators and Telecare Trainer to ensure that they are consistently applying HR policies, procedures, and processes.
• Monitor, maintain and update Telecare systems and assist with software migrations, including our transition to a new digital Alarm Receiving Centre (ARC).
• Ensure a robust audit framework is in place to maintain consistent compliance with Telecare Standards Association accreditation and relevant standards.
• Ensure data and information is available for monitoring and reporting the day-to-day service delivery to meet the agreed KPI’s and Service Level Agreements.
• Play a key role in the delivery of the Telecare Improvement Plan to support strategic objectives.

About You

• Relevant experience of the day-to-day management of both employees and either an Alarm Receiving Centre or Customer Service Centre.
• Detailed understanding of the Telecare or Customer Service Centre sector.
• Experience of delivering a positive culture that can deliver performance against targets.
• Well-developed digital and ICT systems skills as well as being highly proficient in rota management.
• Champions coaching and development of a team to support personal growth with strong, collaborative working within the Telecare team and with other internal and external partners.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Key and our partner organisation Community Lifestyles are recruiting a new Team Manager to complete our Staff Development, Policy and Practice Team. You will be joining us at an exciting time to help influence and lead practice and systems changes within our well established and dedicated learning and training function.

You will be at the heart of the organisation, empowering and supporting our Staff Development Team and operational managers in embedding robust systems and processes that enable us to build on our commitment to workforce learning and development.

You will work with some amazing people, especially the people we support who are co-trainers, in the development and delivery of a high quality and proactive learning and development service that supports our entire workforce.

In addition to supporting and leading our committed, experienced trainers you will co-ordinate, agree, and monitor objectives and work plans, ensuring the delivery of an effective, efficient, responsive high-quality service.

You’ll be thinking carefully about relationships, wellbeing, and collaboration, as well as best practice in the use of systems and processes. You should be able to demonstrate experience in fostering positive employee relations and solution-focused strategies.

You will understand the knowledge, skills and values needed by our workforce to deliver truly person-centred human rights-based support, so having previous service management experience would be ideal.

You will have significant experience in delivering learning and development activities in a social care setting, having designed, delivered, and evaluated learning resources for social care workers and managers.

You will have a relevant qualification in health and social care, and a learning and development qualification would be advantageous.

Excellent people, organisational, communication and influencing skills are essential as are good working knowledge of Microsoft packages and systems.

If you’re ready for an amazing challenge, then we would love to hear from you!

If you would like to discuss the role further, please contact Sheila Hanney, Head of Staff Development, Policy and Practice by emailing Sheila.hanney@key.org.uk

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £12.25 - £12.50 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

Sadly, thousands of older people in Scotland feel lonely and isolated and we want you to help change that!

With responsibility for the day-to-day co-ordination of our friendship services, you will help create a culture that promotes inclusion and diversity, flexibility, productivity, creativity, innovation and growth.

People-centred, you will work closely with the friendship manager and head of information, advice and friendship services to implement the friendship strategy to attract and retain talent and create an environment where staff and volunteers feel valued and supported to do their very best.

Living our values, you will approach the role with integrity, while involving, inspiring and empowering our teams, so together we can create better outcomes for older people in Scotland.

The post will be Scotland-based, a blend of office-based (Edinburgh-based) and home working. In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

• Generous holiday allowance of 37 days (FTE) plus 2 fixed public holidays

• A range of learning and development opportunities

• Company sick pay

• Healthcare benefit through Westfield Health

• Discounted gym membership

• Cashback scheme from major retailers

• Contributory pension scheme with employer contributions of 9%

• A comprehensive package of support though our Employee Assistance Programme

• Group life cover up to three times your annual salary

• Cycle to work scheme

• Paid carers leave and dependants' support

• The option to buy more holidays or sell them

• Enhanced maternity and paternity policies.