This vacancy has now closed

Access and Engagement Worker

  • Part time
  • £22,687 pro-rata
  • Galashiels (On site)
  • Closing 5th April 2024

  • Advertised from 21st March 2024


Our team in Galashiels is recruiting for an Access and Engagement Worker to join them in providing high quality recovery care to a diverse client group. This role will focus on access and engagement for people coming into the service. If you are an enthusiastic and creative individual and are passionate about changing people’s lives for the better, we’d love to hear from you.

This is a part time role, working 20 hours per week from Monday to Thursday.

Our Access and Engagement Workers act as a first point of contact for our clients, to ensure that they are able to access appropriate services and treatment efficiently and promptly. You will work as part of a dedicated service team and work in close partnership with other health care professionals, partner agencies, service commissioners and clinical/mental health teams to ensure that those accessing our services receive prompt advice and treatment. You’ll be joining a team with clients at the forefront of everything they do, with the core aim of improving access to appropriate services for those who are needing our support.

This is an integral role for With You - as a frontline worker, you will deliver continuity of care through effective partnership working and a commitment to provide high levels of support. You will help to maintain an effective information service for clients, connecting quickly with the people we support and treating them respectfully and with dignity.

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.


You will be a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. We’re looking for demonstrable experience working within the health, social care, criminal justice or other specialist setting, ideally with those with substance misuse issues. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, with excellent communication skills and able to manage your time effectively, working as part of a team to ensure a high quality service is maintained. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and key stakeholders.

A driving licence is required for this role.

A full job description and person specification is available on request.


Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

Application notes

For further information and to apply, please visit our website.

Please note that this role may close early should sufficient applications be received, so early application is advised.