Looking for an opportunity to work for a flexible and family friendly organisation doing amazing work to support Scotland’s voluntary sector?

We’re looking for an experienced Technical Support Engineer to join our dynamic IT team. This is a key role in ensuring the smooth operation of systems and applications, providing expert support across networks, servers, cloud services, desktops, and more. You’ll also play a vital part in delivering our Managed IT service for the voluntary sector, offering remote and on-site support to our partners.

Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.

Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.

Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, get in touch with us at recruitment@scvo.scot

SCVO is the membership organisation for the voluntary sector in Scotland and our mission is to champion the role of voluntary sector organisations in building a flourishing society and support them to do work that has a positive impact.

Dr Scott Arthur, MP Edinburgh South West is seeking a dedicated Constituency Engagement Officer to support local constituents and advocate for their rights. As a key member of the MP’s constituency office team in Edinburgh the officer will lead community-facing activities and events, monitor local issues and determine responses. The role involves developing a strong understanding of local communities, representing the MP at meetings when needed, advocating on behalf of communities, and ensuring the MP’s work reflects constituent priorities.

Responsibilities

• Serve the people of Edinburgh South West.
• Part of the MP’s team working alongside two senior caseworkers in the MP’s Edinburgh constituency office, the community engagement officer is expected to proactively engage with community issues on behalf of the MP and address community focused casework issues.
• Manage the MP’s constituency diary commitments.
• Represent the MP at community council meetings when needed
• Manage a large caseload of constituent cases, working in a professional, confidential, caring, and sensitive manner.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries from constituents - by e-mail, telephone, social media, and face-to-face.
• Develop knowledge in specialist casework areas including housing, planning, immigration, health services and the benefits system.
• Handle administrative arrangements for MP surgeries/community coffee mornings/other events – this may include venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required.
• Attend and assist at MP surgeries and other meetings and follow up as appropriate.
• Proactively communicate with constituents regarding local issues, including assisting in the updating of social media on request.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
• Supervise other staff as required.
• Ensure records are kept and information managed confidentially and in line with data protection legislation.

Attributes

• Team player with a calm, polite, confident disposition, empathetic when engaging with the public.
• Extremely organised and therefore able to prioritise, plan and respond to a high volume of diverse casework.
• Excellent verbal and written communication skills.
• A real problem solver, able to think outside the box to deliver results.
• There will be a requirement for the role holder to work outside of normal working hours and travel for work occasionally.
• Reliable, diligent and professional in representing the office at all times.
• Knowledge of Edinburgh South West, the community and local groups useful
• Sympathetic to the aims and values of the Labour Party
• Community engagement experience would be beneficial, a caseworker with an interest in a community role would be relevant and motivated new graduates should also consider applying

The Finance Officer will play a key role in ensuring the smooth and accurate financial management of Held in Our Hearts, working closely with and under the guidance of the Finance Director. The postholder will manage day-to-day financial operations, maintain accurate financial records, support budget monitoring and reporting, and help ensure compliance with charity finance regulations.