We are recruiting for Support Workers to join our East Dunbartonshire Reach Out/Panmure programme based in Glasgow.

The role of support worker for East Dunbartonshire Reach Out/Panmure is to support tenants, in an outreach capacity, in their transition from temporary to permanent accommodation throughout East Dunbartonshire, as well as providing tenancy management support to people within their own flats at 95 Panmure Street, Glasgow.

The role will mainly be working in the community in East Dunbartonshire and you will manage your own diary to reflect the needs of the people that you are supporting. It is expected that you will be based in the office at Panmure Street, 1 day per week. You can also work from home where appropriate, this is in agreement with your line manager, based on the needs of the service.

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities include:

EDRO – provide a tenancy support service:

• Manage a case load of people in the community to transition from temporary to permanent accommodation or to maintain their tenancies
• Work in partnership with the Housing Officer at East Dunbartonshire Reach Out providing the service in the time period agreed through a support plan as requested on the referral document
• Close the case with the people we support when the agreed support is complete
• Refer and link to citizens advice and other agencies as required
• Set up housing benefit and support access to welfare funds
• Conduct risk assessments
• Ensure all support plans, reports and any other associated documentation is completed, maintained and filed appropriately

Panmure – provide a tenancy management service:

• Ensure that flats are prepared to the required move in standard to include a full inventory, risk assessment, health and safety checks and agreed level of cleanliness for all new tenants.
• Be present to move new tenants in, explain to them all they need to know for living in the property, open case notes and complete all necessary paperwork
• Ensure maintenance and cleanliness within Panmure flats are managed appropriately via monthly flat checks, and people we support have what they need to manage this
• Report and follow up on any maintenance required
• Be present when tenants vacate the property, complete necessary paperwork and case notes, inventory, cleaning and submit repairs requests
• Liaise with social work as required and collaborate as appropriate with external agencies.
• Attend regular drop-in sessions for tenants providing them with necessary information, signposting them as and responding to their queries as required

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We're looking for you to have gained relevant experience from supporting vulnerable people as well as having knowledge of current relevant legislation and policies relating to housing and homelessness and housing and other relevant benefits. We also need you to be qualified to SVQ Level 3 in Social Services and Healthcare or SCQF equivalent or be willing to work towards this.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Senior Support Worker.
• Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 9.00am to 7.00pm, with one-hour unpaid break. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be 95 Panmure Street, Glasgow. You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties.
• Alternatively, you may also choose to work remotely from your home address where appropriate, working arrangements must be agreed with your line manager, based on the needs of the service
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Option to purchase additional annual leave
• Cycle to work scheme
• Ongoing learning and development
• Wellness programmes
• Option to buy and sell annual leave

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As Housing Care Worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £12.25 - £12.50 per hour
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement
• a choice of pension scheme with employer contributions
• flexible working policies
• access to extensive paid training and development opportunities
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.

The Support Worker will provide a combination of personal care, care at home and housing support to people with dementia in their own homes. The post holder will be part of a dedicated team that will ensure that the highest quality of service is provided.

The Support Worker will work 2 or 3 shifts per week with the flexibility to increase hours to meet the demands of the service. The Support Worker will work day shift, backshift, weekends and nightshift.

We are looking for a unique person who can support people with dementia, living within their own home in a Supported Living Service, personalised to the tenants needs.

Our support workers are our most important people as they provide front line support.

Our support workers help tenants to maintain skills and independence by providing support and care with all aspects of daily living

Successful applicants will have a positive approach to dementia. You will also have good communication skills and a caring attitude. A willingness to learn and participate in training is essential. Relevant qualifications and/or experience of working with people with dementia is essential.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies, and procedures.

The key responsibilities of the Project Worker include, but are not limited to:

Service Delivery

• To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning.
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making.

People

• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately.
• To demonstrate professional resilience when providing support with sensitive or challenging issues
• To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes.
• To establish mutually trusting, open and non-judgemental relationship with young people and their families
• To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family.
• To respect and value the contribution of wider stakeholders and the delivery of includem services.
• Where opportunity allows experience of directing, supporting, and mentoring Assistant Project Workers/Sessional staff.
• Any other duties as designated by your line manager.

Resources

• To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with includem’s Policies Procedures, SSSC Codes of Practice & National Guidelines

Influence

• To gain commitment from other stakeholders with varying demands and priorities
• To ensure young people and families are empowered to make informed choices.
• To support young people and families to effectively communicate with others.
• To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate and endorse the includem framework of intervention and the key aspects of the service delivery model to a wide audience.
• To role model appropriate practice standards and professional boundaries to others
• To ensure a high-quality service is delivered to young people and families.
• Demonstrate understanding of your impact on people and how they might see you.

Quality Assurance

• To be accountable for the quality of your work and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To generate creative and new solutions to issues faced by young people and families.

If you want to apply you must have full UK driving licence.

Full job description can be found here.