This vacancy has now closed

ISE Team Manager (Engagement & Communications)

  • Full time
  • £58,849 – £68,218
  • Edinburgh
  • Closing 23rd February 2024

  • Advertised from 9th February 2024
  • Contract Type: Permanent, Full Time (Monday to Friday 9am-5pm). Salary scale: Band 5 (salary placement on joining is normally at the starting point of the scale)
  • 40.5 days of annual leave including public holidays, Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme


The SPSO is the final stage for complaints about organisation’s providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies. We also review decisions about the Scottish Welfare Fund and we are the Independent National Whistleblowing Officer.

We are looking for an experienced professional with a proven track record in engagement strategies to support the leadership team in developing and delivering the SPSO’s engagement & communications strategies as we explore new and innovative ways of engaging with our stakeholders.

Reporting to the Head of Improvement, Standards and Engagement (ISE), this role is responsible for leading a small team to manage the operational delivery of all areas of engagement and communications. This includes the promotion of the SPSO’s activities in relation to setting national complaints and whistleblowing standards and driving improvement in public services through our investigative casework.

You will have an excellent understanding of, and track record in engagement & communications and developing content to inform and engage target audiences with 3 years’ relevant experience in either corporate communications, public relations, press office or journalism. You will have experience of running large scale conferences. Good oral communications and interpersonal skills, including the ability to communicate confidently and positively at all levels is essential to this roles, along with the ability to engage with complex, technical issues but maintain a lay person’s perspective on engaging messaging and communications.

Application notes

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit for an application pack.

For further information, please contact 0131 243 0982 or you can email

Closing date: 10am on Friday 23 February


All applicants will be notified of the outcome of applications by 4 March. Interviews will be held remotely through video conferencing and candidates shortlisted for interview will be notified of the next stage of the process by 04 March.

Please note we regret that we are unable to consider applicants previously unsuccessful at interview.

Equal Opportunities Statement

We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates and candidates with disabilities.

We are committed to providing equal opportunities in employment and in the service provide to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.

We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.