Financial Inclusion Officer

  • Full time
  • £36,860 – £40,475
  • Glasgow / hybrid
  • Closing 29th February 2024

  • Advertised from 8th February 2024
  • 35 hours, permanent.


Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

• Salary Range: £36,860-£40,475 (Grade 7)

• 8 Weeks Annual Leave Including Public Holidays

• Hybrid and Flexible Working Environment

• Learning and Development Culture

• Family Friendly Policies

• Teambuilding Sessions

• Lunch and Learns

• Health and Wellbeing Initiatives

• Counselling Service

• Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do

• Accountable: we take ownership and deliver on our promises

• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need

• Innovative: we challenge the status quo and provide an environment which enables creativity

• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them

• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here -

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for an exciting NEW role of Financial Inclusion Officer within our Community Investment Team to help us to achieve our vision.

In this role you’ll need experience of delivering an effective and efficient Welfare Benefits & Money Advice Service. You’ll work in collaboration with the full Customer Services Team to deliver positive outcomes for our customers and the community.

Your responsibilities will include:

Welfare Rights Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.

Customer Service:Provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.

Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.

The full job description and person specification for the post can be found within our recruitment pack which can be downloaded below.

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision

• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered

• Commitment to the core values of Ardenglen Housing Association

Application notes

View the advert on our website:

What’s Next?

To apply for this post, please submit your CV and a covering letter supporting your application to The closing date for applications is Thursday 29th February 2024 at 12noon.

Interviews for the post will be held on Tuesday 12th March 2024

All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.