- Advertised from 8th February 2024
- 35 hours, permanent.
Role
Why Join Ardenglen Housing Association?
Let’s start with the important stuff.
• Salary Range: £36,860-£40,475 (Grade 7)
• 8 Weeks Annual Leave Including Public Holidays
• Hybrid and Flexible Working Environment
• Learning and Development Culture
• Family Friendly Policies
• Teambuilding Sessions
• Lunch and Learns
• Health and Wellbeing Initiatives
• Counselling Service
• Professional Membership Fees
Who Are Ardenglen?
Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.
Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.
In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.
Culture and Values at Ardenglen
At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:
• Customer and Community Focused: customer and community is the focus of all that we do
• Accountable: we take ownership and deliver on our promises
• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
• Innovative: we challenge the status quo and provide an environment which enables creativity
• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs
Get a better feel for our culture by watching the video published on our website here - ardenglen.co.uk/our-recruitment
Your Role
It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for an exciting NEW role of Financial Inclusion Officer within our Community Investment Team to help us to achieve our vision.
In this role you’ll need experience of delivering an effective and efficient Welfare Benefits & Money Advice Service. You’ll work in collaboration with the full Customer Services Team to deliver positive outcomes for our customers and the community.
Your responsibilities will include:
• Welfare Rights Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.
• Customer Service:Provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.
• Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.
The full job description and person specification for the post can be found within our recruitment pack which can be downloaded below.
How to Fit at Ardenglen
We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:
• Continuous improvement of best value and quality service provision
• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
• Commitment to the core values of Ardenglen Housing Association
Application notes
View the advert on our website: https://ardenglen.co.uk/vacancies/
What’s Next?
To apply for this post, please submit your CV and a covering letter supporting your application to recruitment@ardenglen.org.uk. The closing date for applications is Thursday 29th February 2024 at 12noon.
Interviews for the post will be held on Tuesday 12th March 2024
All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.
Downloads
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are looking for a high performing individual to join our Management Team, with responsibility for leading the:
- delivery of projects aligned with our strategic priorities;
- co-ordination of core internal/external services, performance, and stakeholder communication;
- development of comprehensive and accurate records, reporting and administrative systems that demonstrate compliance with legislative and regulatory standards, reflecting best practice and mitigating risk;
The ideal candidate will be further educated to SCQF Level 9 or above and/or will have significant demonstrable experience of RSL reporting requirements or if operating out with the RSL sector will have relevant experience of quality management /performance excellence frameworks. The ideal candidate will also have accomplished ICT reporting and presenting skills, high degree of accuracy and attention to detail.
Key Tasks:
1. Assembling and leading teams to ensure delivery of projects aligned to strategic priorities.
2. Developing robust performance management frameworks.
3. Actively contributing to policy and strategy development, including Equality Impact Assessment and compliance self-assessments.
4. Monitoring and reporting on policy/procedural compliance extending to General Data Protection Regulations (GDPR) and Freedom of Information.
5. Coordinating, analysing and presenting performance and compliance reports across all functions.
6. Ensuring accurate and timely completion of regulatory returns (including the Annual Return on the Charter).
7. Scrutinising and validating performance data & statistics.
8. Liaising with Teams to identify and implement process efficiencies.
9. Ensuring appropriate performance bench-marking.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
. Post subject to satisfactory Disclosure Check.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
A summary of key tasks include:
- Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
- Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
- Liaise with external stakeholders as required to ensure effective service delivery.
- Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
- Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
- Providing a courteous and efficient service to residents and the community.
- Working with team members to ensure duty officer cover.
- Arranging and carrying out house visits as required.
- Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
- Maintaining and updating records/systems and preparing statistical information for reporting purposes.
- Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
- Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
- Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
- To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
Post subject to satisfactory Disclosure Check.
Business Improvement Officer
- Full time
- £34,735 – £46,483
- Hybrid: Livingston
- Closing 13th January 2025
New Year, New Challenges! We have various vacancies within Almond offering exciting opportunities in existing and new posts with the company. This is an exciting time to join Almond, as we embark on a journey towards achieving customer service excellence as part of our five-year business plan.
This is a dynamic new role, giving the ideal candidate an opportunity to make a measurable difference in the business. The post holder will work as part of the Governance and Business Improvement team to work collaboratively across the organisation to review, develop and implement policies and procedures to enhance service delivery and performance. The successful candidate will work with the Data Analyst and use business intelligence and data tools to support the development of performance reporting and analysis.
For more information on each role please email enquiries@almondha.org.uk.
We would like to invite you to come along on Friday 10th January between 1330-1530hrs were members of the teams will be available to discuss the role in further detail.
At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can work in alignment with our ‘works’ ethos, we would love to hear from you!
Location – Our office is based in Livingston however we are open to location, as stated in our Hybrid Working Policy. For more information on our unique Hybrid Working Policy, and our 9-day fortnight trial please email enquiries@almondha.org.uk.
What will we offer you?
We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)
We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
Our pension scheme is active from the day you join us, and we contribute 10% towards it.
Community Engagement Officer
- Full time
- £34,735 – £46,483
- Hybrid: Livingston
- Closing 13th January 2025
New Year, New Challenges! We have various vacancies within Almond offering exciting opportunities in existing and new posts with the company. This is an exciting time to join Almond, as we embark on a journey towards achieving customer service excellence as part of our five-year business plan.
This post is cover whilst our current Community Engagement Officer is taking a career break. This role involves working in partnership with the local Neighbourhood Partnerships, community, voluntary and tenant groups an identifying gap in services for communities and individuals whilst supporting the ongoing Community activities. You will look to identify service delivery agents, prepare and submit the funding proposal and if awarded manage the funding in line with the conditions.
For more information on the role please email enquiries@almondha.org.uk.
We would like to invite you to come along on Friday 10th January between 1330-1530hrs were members of the teams will be available to discuss the role in further detail.
At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can work in alignment with our ‘works’ ethos, we would love to hear from you!
Location – Our office is based in Livingston however we are open to location, as stated in our Hybrid Working Policy. For more information on our unique Hybrid Working Policy, and our 9-day fortnight trial please email enquiries@almondha.org.uk.
What will we offer you?
We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)
We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
Our pension scheme is active from the day you join us, and we contribute 10% towards it.
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