The Policy and Participation Officer plays a crucial role in advancing Together’s mission to ensure that all babies, children, and young people in Scotland have their human rights respected, protected, and fulfilled. This role supports the Legal and Policy Manager by enhancing policy development and ensuring robust participation of babies, children, and young people in all aspects of Together's work. The Officer will assist in policy advocacy, engage in public affairs, and strengthen the engagement of babies, children and young people in Together’s activities, including the Rights Detectives.

Key areas of responsibility include:

• Supporting policy development and analysis by assisting with Together's annual State of Children's Rights report and the #RightsOnTrack programme, monitoring developments and recommendations from UN treaty bodies, drafting responses to relevant Scottish/UK Government and Parliament consultations, and developing policy briefings.
• Supporting the development of participation projects and leading desk-based research that ensures babies, children, and young people’s views are at the heart of Together’s policy and advocacy.
• Facilitating collaboration with members and supporting partnership activities with organisations across the UK, Europe and internationally.
• Supporting the Legal and Policy Manager with public affairs tasks and working with the Membership and Social Media Officer to coordinate strategies to enhance Together's social media presence.
• Supporting the Legal and Policy Manager in policy meetings and events, actively engaging in team meetings, and assisting in the development of funding proposals.

Throughout the role, the post-holder will be expected to involve Together’s membership – including children and young people – whenever possible and appropriate.

Reporting to: Legal & Policy Manager

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Part of this includes our Telecare service, which operates (through a control room environment) a seven day, 24-hour service to ensure customer safety and wellbeing.

About the Role

Hanover Scotland are excited to be recruiting for a permanent Telecare Supervisor to join our Telecare team.

Based within the Customer Services Directorate and reporting to the Telecare Manager, this role can work from either our Edinburgh or Glasgow offices on a hybrid basis. The successful candidate must be able to attend one of our offices as and when requested. This is a fantastic opportunity to join at a time of growth and development within the organisation.

As Telecare Supervisor you will:

• Support the Telecare Manager to manage the day-to-day operations of the Telecare service.
• Manage and motivate the Telecare Senior Operators to deliver a high-quality, efficient, and effective service for our customers.
• Ensure there is an appropriate operating model in place including a strong relief pool and robust shift and rota patterns to manage the service 365-days a year.
• Co-ordinate people management responsibilities for the Telecare Senior Operators and Telecare Trainer to ensure that they are consistently applying HR policies, procedures, and processes.
• Monitor, maintain and update Telecare systems and assist with software migrations, including our transition to a new digital Alarm Receiving Centre (ARC).
• Ensure a robust audit framework is in place to maintain consistent compliance with Telecare Standards Association accreditation and relevant standards.
• Ensure data and information is available for monitoring and reporting the day-to-day service delivery to meet the agreed KPI’s and Service Level Agreements.
• Play a key role in the delivery of the Telecare Improvement Plan to support strategic objectives.

About You

• Relevant experience of the day-to-day management of both employees and either an Alarm Receiving Centre or Customer Service Centre.
• Detailed understanding of the Telecare or Customer Service Centre sector.
• Experience of delivering a positive culture that can deliver performance against targets.
• Well-developed digital and ICT systems skills as well as being highly proficient in rota management.
• Champions coaching and development of a team to support personal growth with strong, collaborative working within the Telecare team and with other internal and external partners.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded through:

• Competitive salary and pension options
• Flexi-working and a Hybrid Working Model
• Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline
• Access to our new Hanover Perks platform which includes high street discounts, health cash plan and fuel card
• Cycle to work scheme
• Family friendly policies

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of communities and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

As Policy Engagement & Campaigns Officer, you will assist Age Scotland in policy development and engagement with older people and groups, key influencers, and external stakeholders. You will plan and deliver campaigns, and parliamentary and public affairs activities to affect change favourable to Scotland’s older people.

The post will be a blend of office and home working, requiring a minimum of 2 days per week in our Edinburgh office. The Policy Engagement & Campaigns Officer post requires occasional travel within Scotland and the wider-UK, involving possible overnight stays.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

• Generous holiday allowance of 39 days (FTE) per year

• A range of learning and development opportunities

• Company sick pay

• Healthcare benefit through Westfield Health

• Discounted gym membership

• Cashback scheme from major retailers

• Contributory pension scheme with employer contributions of 9%

• A comprehensive package of support though our Employee Assistance Programme

• Group life cover up to three times your annual salary

• Cycle to work scheme

• Paid carers leave and dependants support

• The option to buy more holidays or sell them

• Enhanced maternity and paternity policies.

This is an exciting opportunity to play a key role in promoting the importance and uniqueness of Edinburgh’s historic environment and heritage, working with passionate staff and partners.

We are looking for an ambitious, experienced and talented Communications & Interpretation Officer to develop and deliver a crucial, creative and impactful Communications and Interpretation programme, to build awareness and promote understanding of the city’s World Heritage Site status and the role that Edinburgh World Heritage plays in conserving, interpreting and enhancing the site. This is an ideal opportunity for an individual looking to further develop a wide range of key communication skills, from classical PR/media management to creating engaging content for our website, social media channels, public events and print media. The postholder will also develop our Interpretation Strategy and deliver the creation of new heritage interpretation about the World Heritage Site of the Old and New Towns of Edinburgh, explaining its Outstanding Universal Value and telling its stories in original and engaging ways to ensure the survival of the Site for future generations.

Edinburgh is a unique place – steeped in history, with iconic topography and stunning historic buildings and public spaces. In 1995, the ‘Old and New Towns of Edinburgh World Heritage Site’ was inscribed as a World Heritage site by UNESCO. Edinburgh World Heritage, an independent charity, co-ordinates the management of the Site with its partners, the City Council and Historic Environment Scotland. Our vision is to make Edinburgh an inspirational and empowering place to live, work, study or visit – no matter who you are. We believe that heritage and conservation are central to making this happen, connecting people to the city and the World Heritage Site.

For more information on Edinburgh World Heritage, please visit our website at ewh.org.uk.