- Advertised from 24th January 2024
- 1 x permanent, full time. 1 x Fixed Term (12 months), full time
Role
The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential. Where no formal qualification is held, as part of your professional development, GWHA will support you to complete a relevant Housing qualification so a willingness to work towards this will be required!
We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!
Application notes
For further information and an application pack, please visit our website:www.gwha.org.uk
To apply, please send your application form, together with completed person specification torecruitment@glasgowwestha.co.uk.
Closing Date: Wednesday 14 February 2024, 12noon
Interview Date: Wednesday 28 February 2024
Why work for us?
We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.
GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays (pro rata for part time)
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Voluntary Health Cash Plan
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
All posts subject to satisfactory Disclosure Check.
For an informal discussion, please email recruitment@glasgowwestha.co.uk in the first instance.
Promoting Equality Registered as a Scottish Charity NO. SCO01667
Customer Services Assistant (Housing Services) - Mat Leave Cover
- Full time
- £24,082
- On site: Glasgow
- Closing 9th August 2024
An opportunity has arisen for a competent and reliable person to provide high quality front-line customer service and administrative support within our Housing Services team. Reporting to the Housing Officer, the successful candidate will work within a generic team providing first class housing services including administration of rent management, allocations, estate management, tenant participation and reception duties.
Top job! Senior Technical Officer x2
- Full time
- £46,728 – £50,556
- On site: Glasgow
- Closing 31st July 2024
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following a recent restructure of our Services and Technical Departments, we have an exciting new opportunity for a Senior Technical Officer. We are looking for highly motivated and enthusiastic individuals who can demonstrate their commitment to delivering high quality projects to an excellent standard.
Located in the heart of Glasgow’s West End, you will be a key member of Technical Team, supporting our ambitious procurement and investment plans across Net-Zero initiatives, component replacement, Major Repairs, and Cyclical Maintenance projects with a view to ensuring Scottish Housing Quality Standards compliance, enhancing the quality of our homes, ensuring resident satisfaction; and improving our neighbourhoods.
The ideal candidate will have experience delivering a range of planned and ad-hoc major work, common repairs and investment initiatives, with sound working knowledge of preparing procurement business cases, work specifications and tenders. A relevant professional or vocational qualification (HND/SCQF level 8 or above) would be desirable.
A summary of key tasks include:
- Preparing procurement business cases in compliance with procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations, to meet project planning and governance objectives.
- Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
- Delivering a range of planned / ad-hoc major works / common repair, Net-Zero, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and component replacement as directed.
- Property inspections / reporting to assess compliance with SHQS / EESSH , to inform investment strategy.Pre and Post Contract administration in line with GWHA procurement strategy (including but not limited to preparing / contributing to tender documentation, tender evaluation, issuing instructions, ensuring contractor compliance).
- Assessing and addressing contractor performance in respect of quality and performance across all functions.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution pension scheme
- Ongoing professional development & training opportunities
- Cycle to work scheme
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.
Glasgow West Enterprises (GWEn) was established in 2010 as a commercial subsidiary of Glasgow West Housing Association. GWEn’s primary focus is the provision of property factoring services within the City Centre and West of Glasgow. The trading subsidiary also provides flexibility to explore other community-led services aligned to the housing association’s vision of shaping thriving communities.
We are looking to appoint an additional Director to support the current GWEn Board in the delivery of its ambitious Business Plan. Ideally this will be someone with previous property factoring experience, preferably within a commercial environment, although we are keen to hear from anyone with relevant/transferrable skills and experience.
The GWEn Board currently meet 3-4 times per year (usually online, Thursday mornings, with flexibility to meet Director commitments). Director responsibilities include:
- Providing overall direction and supervision of the management of GWEn
- Development of the business strategy and annual business plan and budget
- Monitoring performance and compliance
Join Our Team: Lead Maryhill Housing to New Heights!
Are you an inspiring leader with a passion for providing great housing and services? Maryhill Housing Association, a Registered Social Landlord providing over 3,100 homes in North West Glasgow, is seeking a dynamic individual to take on the role of Chief Executive Officer. This is a pivotal position in which you will shape the future of our organisation, ensuring we deliver on our promises to customers.
About the Role
As CEO, you will be responsible for the direct line management of the Executive Management Team and Head of Development, empowering staff to provide the best homes and services possible. Reporting directly to the Board, your visionary leadership will guide Maryhill Housing towards achieving its mission of providing great housing and services for our customers; supporting strong, inclusive communities in North West Glasgow.
You will determine the strategic direction, growth, and development of the Association, maintaining executive accountability for all operations. Your role will include forming and nurturing key strategic partnerships, including with Queens Cross Housing Association, to bring tangible benefits to our customers.
Key Responsibilities
- Leadership and Governance: Lead the development and execution of the Corporate Strategy in collaboration with the Board. Ensure excellent governance and adherence to the Scottish Housing Regulator’s guidelines.
- Service Excellence: Secure the provision of high-quality, customer-centric housing services. Oversee the repair and improvement programs to enhance energy efficiency and maintain affordability for tenants.
- Team Empowerment: Build and support a skilled, motivated and high performing staff team. Foster a coaching culture of inclusion, openness, innovation, and excellence across the Association.
- Strategic Partnerships: Develop and sustain partnerships to drive regeneration in North West Glasgow and explore new opportunities to deliver tangible benefits to customers
- Innovation and Compliance: Drive the organisation forward with innovative approaches while ensuring compliance with all regulatory requirements.
Who We’re Looking For
We are looking for a seasoned leader with:
- Proven experience at a senior management level, either within the housing sector, or able to evidence transferability.
- A track record of developing strategic partnerships and driving continuous improvement.
- Strong strategic planning, financial management, and risk management skills.
- Excellent leadership qualities, with a genuine commitment to equality, diversity, and inclusion.
- Outstanding communication and interpersonal skills, capable of building effective relationships with a diverse range of stakeholders.
Why Maryhill Housing?
Joining Maryhill Housing means becoming part of an organisation that values its people and the community it serves. We are committed to fostering a positive work environment where staff are empowered and supported to deliver outstanding service. As CEO, you will have the opportunity to lead an organisation that makes a real difference in people's lives.
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