The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.
The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.
Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential. Where no formal qualification is held, as part of your professional development, GWHA will support you to complete a relevant Housing qualification so a willingness to work towards this will be required!
We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!
For further information and an application pack, please visit our website:www.gwha.org.uk
To apply, please send your application form, together with completed person specification email@example.com.
Closing Date: Wednesday 14 February 2024, 12noon
Interview Date: Wednesday 28 February 2024
Why work for us?
We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.
GWHA offer generous EVH Terms and Conditions including:
All posts subject to satisfactory Disclosure Check.
For an informal discussion, please email firstname.lastname@example.org in the first instance.
Promoting Equality Registered as a Scottish Charity NO. SCO01667