This vacancy has now closed

Support Officer (Welfare Rights Team)

  • Full time
  • £23,690 – £25,806
  • New Lairdship Yards, Broomhouse Road, Edinburgh, EH11 3UY
  • Closing 24th November 2023

  • Advertised from 6th November 2023
  • Hours: up to 37.5 hours. Work Pattern: Monday – Friday 09:00-17:00. Permanent contract.


About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. We are transitioning our seven foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for foodbank assistance and build their financial resilience for the future.

Purpose of Role:

The role of the Support Officer within the Welfare Rights Team is to support clients who contact the office by email or telephone, offering them initial advice and support with welfare benefits, money management and emergency food, and referring to other organisations. In addition, the role involves general administrative tasks such as responding to emails and messages, creating client records, and arranging appointments with Money Advice Service advisers.

Application notes

An application pack is available for download below.

Application deadline: Friday 24 November 2023

Interview date: Tuesday 12 December 2023