As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust’s overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. We want a staff team and Board that shares our values and puts customers at the centre of service delivery.

Willowacre Trust are looking for new Retirement Assistant for their sheltered housing complex in Bulldale Place, Yoker who shares our values and will use them to guide the way they work on a daily basis.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,500 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values - respect, inclusive, integrity, improvement and support - guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.

Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.

The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.

You will play a key role in:

• Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.
• Encouraging tenants participation in issues that affect them and the community they live in.
• Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
• Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site

About You

• Excellent communication and engagement skills including face to face and telephone liaison’.
• Competent IT and office 365 skills, includes the use of outlook
• Experience of delivering older people’s services or similar
• Experience of working in partnership with internal and external agencies to meet the needs of older people
• Experience of providing advice and assistance encouraging tenants to maintain the condition of their tenancy

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

Background Information

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our advice service provision. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 28 paid members of staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the role

The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners.

The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role.

Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing.

The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

Dundee Law Centre is a charitable organisation tackling poverty and preventing homelessness by providing free, accessible, quality legal advice and representation. We are a bespoke service and no other organisation in Dundee offers the same framework of legal support and representation. We assist with disability-related and welfare benefits from application through to appeal, help clients manage debt, and do all we can to help people maintain their tenancies when threatened with homelessness or eviction.

Our clients are vulnerable in a wide range of ways: people living with mental health conditions and disabilities (physical, intellectual, or both), people living below the poverty line, and people requiring rehousing after fleeing domestic violence, coping with medical issues, or experiencing anti-social behaviour. We hold appointments at our Albert Street office and make house calls for clients with mobility issues or who are housebound. We are currently the only service in Dundee providing legal representation at benefit tribunals, and we work closely with other third-sector organisations to refer clients to food banks, cash-for-kids schemes, home starter packs and furniture.

Job Purpose

The Operations Manager is responsible for the operational management of the Law Centre. This includes providing operational and financial guidance and support to key stakeholders so they can make sound business decisions. Develop and maintain relationships with partners and providers to ensure appropriate service levels are agreed and maintained. Collect, collate and analyse information from IT/Accounting systems to support role and that of Principal Solicitors and Board of Trustees. The job holder will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.

This role requires someone with the ability to think on their feet and make effective decisions as required. They, will have excellent organisational and communication skills, ensuring support and development of staff in order for them to reach their full potential, coupled with the diligence and attention to detail required of supporting a diverse organisation. A full understanding of the overall company objectives will be required to ensure that focus is maintained on the areas of activity that deliver the greatest return to the business. Accuracy is key in this role. A polite and professional communication style is required.

The postholder will work closely with the Principal Solicitors, the Chair and Board of Trustees.

The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money

• Welfare Rights

• Consumer issues

• Immigration

• Employment and workforce problems

• Housing

• Relationship and family issues

• Discrimination

• Health services

• Legal rights & responsibilities

The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and

strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit the Citizens Advice Edinburgh website.

Job Description

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with

issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

For more information please download the Job Description below.