Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Water Industry Partnerships Team develops and supports WaterAid’s relationships with water companies and the wider water industry in the UK. We inspire and manage volunteers, steering the development of high-income corporate events, and build opportunities for water company employees and customers to connect with our work.

About the role

As our Senior Water Industry Partnerships Officer, you will develop and implement the partner strategy for Northern Ireland Water and manage the Scottish Water partnership on a day-to-day basis.

In this role, you will:

• Manage existing Water Company partners within Scotland (at committee level) and Northern Ireland (at a strategic and committee level)
• Lead on the setup and delivery of all mass participation events across water industry partners in the UK
• Lead on event management of high-value events with Water Company partner organisations
• Support the Senior Partnerships Manager to steer, provide coaching and support work plans for the WIP Team Assistant
• Lead on systems / fundraising / events compliance processes across the UK team to ensure that all partner activity is compliant with fundraising, gambling and data protection laws to protect the reputation of the partners and WaterAid.
• Own account and partnership development plans, delivering on commitments and personalised stewardship to hit KPIs
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

To be successful, you will need:

• Experience in, and understanding of, fundraising compliance
• Experience in organising mass participation events
• Proven ability to manage a busy workload and deliver across multiple projects/teams
• Confident external engagement: written, verbal, presentation, and face-to-face.

Although not essential, we’d prefer you to have:

• Experience working or volunteering in the voluntary sector
• Familiarity with the UK water industry
• Experience managing high-value events

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Help us build stronger connections across Scotland

We're looking for an experienced CRM & Audience Manager to join St Andrew's First Aid at an exciting time in our development.

As we grow our ambitions for Scotland, we want to build stronger, more meaningful relationships with the people and organisations we work with. From workplace training customers and volunteers to supporters and partners, understanding our audiences and how we engage with them will be central to our success.

This is an opportunity to shape our CRM capability from the ground up, introducing smarter systems, better audience insight and more personalised communications that make a real difference.

The opportunity

Working as part of our Marketing and Communications team, you'll lead the development of our CRM and audience strategy, helping us make better use of data, technology and automation.

You'll:

• Lead the development and implementation of our CRM and audience strategy
• Build meaningful audience segments and automated communications journeys
• Improve how we attract, engage and retain customers, volunteers and supporters
• Work with colleagues across the charity to improve data quality, processes and CRM capability
• Turn audience data into actionable insight that improves performance
• Help create a more joined-up, personalised experience across our audiences

Who we're looking for

You'll bring strong experience in CRM, lifecycle marketing or audience management, with a track record of turning data and insight into better engagement and measurable results.

You'll be confident working with CRM and marketing automation platforms, developing audience journeys and collaborating with colleagues across different teams.

Most importantly, you'll be someone who enjoys building and improving things, combining strategic thinking with a practical, hands-on approach.

Why join us?

St Andrew's First Aid has been supporting people and communities across Scotland for more than 140 years.

We're building on that heritage with ambitious plans to grow our reach, strengthen our training offer and help more people gain the skills and confidence to be ready when it matters.

You'll join a growing team, with the opportunity to shape a key part of our future and see the difference your work makes.

Ready to make your mark? We'd love to hear from you.

This role is based out of our Glasgow Head Office with hybrid working arrangements and some national travel.