Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service.

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions.

Key Responsibilities

• Lead a team of five Patient Support Officers to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team.
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes.
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable, as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

The successful candidate will lead a distinctive 24/7 supported living service and help shape its next stage of development. We are seeking an experienced, values-led manager who can inspire a multidisciplinary team, strengthen partnerships and ensure that 22 adults with learning disabilities receive consistently high-quality, person-centred support.

About us

Established in 2015, Esmond Street provides high-quality, 24/7 supported living for 22 older adults with learning disabilities and people with additional complex needs. One of the few services of its kind in Glasgow, it was developed to meet growing demand for specialised, person-centred support that can adapt as people’s needs change.

Esmond Street is part of Enable Glasgow, a membership organisation that provides services for people with learning disabilities across the city. Our work includes supported living, social opportunities, social enterprise activity, advocacy and campaigning. Founded in 1957, Enable Glasgow now supports around 200 people directly and has almost 400 members.

About the Role

Reporting to the Head of Supported Living, the Service Manager will lead Esmond Street through its next stage of development. You will lead and develop the staff team, build strong relationships with family members, external professionals, commissioning authorities and regulatory agencies, and ensure that Enable Glasgow’s values are evident in day-to-day practice and future service development.

We are looking for a manager who shares Enable Glasgow’s commitment to the right of people with learning disabilities to live fulfilling and meaningful lives. You will bring empathy, sound judgement and a genuine commitment to helping each person live the life they choose.

Key Responsibilities:

• Leadership & Management: this role involves managing and supporting a dynamic staff team, including support workers, housekeepers, catering staff and our senior support workers. It also involves conducting regular support and supervision, appraisals, and supporting continuous professional development.
• Service Delivery & Quality Assurance: to coordinate the operational management of the service, ensuring compliance with Care Inspectorate standards, legislative frameworks, and internal policies.
• Safeguarding & Risk Management: to lead on protection inquiries and implement robust risk assessments to safeguard vulnerable individuals.
• Resource Management: to effectively manage allocated budgets, play a role in commissioning appropriate care packages, and allocate resources efficiently to meet local population needs.
• Partnership Working: to collaborate closely with health and social care partners, other third-sector organisations, and family networks, promoting integrated, holistic support.

What We Are Looking For:

You will need to demonstrate the following experience, qualifications and professional requirements. Where a management qualification is not already held, we will support the successful candidate to work towards one.

• Experience: Significant experience in a health or social care setting, including a proven track record in a leadership or supervisory capacity.
• Qualifications: SVQ Level 4 in Health and Social Care (or equivalent professional qualification) alongside a recognised management qualification, or a willingness to work towards one.
• Professional Registration: Active registration (or immediate eligibility to register) with the Scottish Social Services Council.
• Key Skills: Excellent written and oral communication, sound budget handling abilities, and the resilience to manage challenging situations under pressure.
• Background Check: To join the PVG Scheme or to have your membership updated.

Benefits

Employee benefits include:

• 33 days leave (including public holidays) rising to 38 days after five years’ service.
• An enhanced pension scheme.
• Free life cover.
• Free access to counselling and wellbeing services.
• Support for training and professional development.

Enable Glasgow strives to apply equal opportunities and diversities principles to all aspects of its work.

All successful candidates are required to join the PVG Scheme (or to have their membership updated).

You will be part of an enthusiastic and caring team with your co postholders and be an integral support to the Leadership team for Sight Scotland veterans’ services. No two days are the same. One moment you might be supporting a colleague, welcoming a new veteran into the centre, or helping resolve an operational challenge. Facilitating activities which are fun and support the wellbeing and independence of the veterans The next, you will be working with colleagues to keep data base up to date and contact potential new veterans to the centre via phone completing all steps in the processes Working with various teams from our organisation, volunteers, and team members to improve services and create new opportunities.

The current duties of the role require a criminal records check or membership of the PVG scheme through Disclosure Scotland for the protection of adults and children and clean driving licence.

You don’t need to meet every single requirement to be a great candidate. Most people learn parts of the job once they’re in post, so if a role interests you and you believe you could grow into it, we’d love to hear from you.

We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know. Please contact People and Culture on 0131 378 2793 or via peopleandculture@sightscotland.org.uk who can arrange for any support you need.

About us

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.

Our vision is bold. We want to be at the leading edge of positive societal change by:

• Investing our funds in the support that makes the biggest difference
• Putting our community at the heart of what we do
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

Benefits

• Generous employee pension scheme
• Learning and Development opportunities
• Employee assistance programme
• Discounted cinema tickets
• Discounts for
• carers