An exciting opportunity has become available to join Families Outside as our Project Partnership Lead for the Weave Partnership. If you are experienced and passionate about working in partnership and developing the infrastructure to make a lasting difference for families impacted by imprisonment, we want to hear from you.

This role works closely with the Families Outside Director of Services, the Family Support Team, and the Weave Partnership, funded by the Scottish Government’s Whole Family Support Fund. The Weave Partnership is made up of One Parent Families Scotland, Relationships Scotland (along with their 21 Member Services), Families Outside, and Fife Gingerbread - four organisations whose capabilities are complementary, whose values are shared, and whose combined reach would create something new and unique that none of our organisations could achieve alone. The partnership aims to deliver sustained, measurable improvements for single-parent families across Scotland through holistic, place-based whole-family support and, using the new ‘My Life and Me’ framework, it will create a ‘no wrong door’ approach.

Staff Benefits:

• 25 flexible leave days plus 10 public holidays (pro rata)
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment. Joining the Weave Partnership alongside lead partner One Parent Families Scotland, Relationships Scotland, and Fife Gingerbread, the Project Partnership Lead provides the key role to oversee and develop Families Outside’s role within this project. They will:

• Coordinate Families Outside’s involvement in the Weave Partnership at a delivery level.
• Lead the development of evaluation, data capture, and the database in relation to family support, embedding shared Weave Partnership criteria into data gathering and reporting.
• Develop relationships to raise awareness of the Partnership, referral processes, and access to relevant resources for families.
• Engage with key agencies to embed a Whole Family approach and prevention of child poverty.

About You:

We are looking for an individual who is:

• Experienced in working with partner agencies and in developing robust processes for data collection, recording, and evaluation
• Rights-focused and trauma-informed in their work and all they do
• Skilled and knowledgeable in working with people to overcome challenges they face in their day-to-day lives
• A confident and effective contributor to working in partnership with others to meet families’ needs
• Willing and able to travel throughout Scotland to develop and promote the project

If you are an experienced professional with skills in partnership working, data capture, and cross-agency collaboration and are passionate about making a difference for families impacted by imprisonment, then we want to hear from you.

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

The Data & Insights Officer plays an important part in helping OPFS understand, demonstrate and improve the difference it makes for single parent families, using data and insight to support improved outcomes for parents, children and families.

The postholder will have a central role in supporting the Weave Partnership to evidence progress against agreed milestones, outcomes and learning requirements. They will help develop and maintain a shared monitoring, evaluation and learning framework across the partnership, ensuring that data on activity, reach, referrals, outcomes, partnership working and family experience is collected consistently and used to inform governance, delivery, improvement and reporting. Working with OPFS colleagues, Weave partners, SPIRU and Scottish Government, they will translate data and qualitative evidence into clear insight that demonstrates the impact of OPFS MLAM Whole Family Support for single parent families, particularly those on low incomes and those experiencing multiple or intersecting disadvantages.

• Key responsibilities
• Develop and maintain a shared monitoring, evaluation and learning framework for the Weave Partnership, designed around MLAM and Whole Family Support outcomes.
• Translate Weave milestones into practical indicators, data collection tools and reporting arrangements for use across participating partner organisations.
• Collate and analyse partnership data to evidence reach, engagement, referral pathways, service access, family outcomes and learning across local authority areas and national delivery channels.
• Provide regular insight reports for OPFS Weave leadership structures, highlighting progress, risks, gaps, inequalities and opportunities for improvement.
• Support partners to evidence whether support is reaching low-income single parent families and families at highest risk of poverty, including those experiencing multiple and intersecting disadvantages.
• Analyse evidence on access to financial inclusion, childcare, employability, education, training and other forms of holistic Whole Family Support.
• Support the implementation of MLAM by helping partners capture, interpret and report outcomes in a consistent and meaningful way.
• Work with partners and SPIRU to produce monitoring, evaluation and learning outputs that demonstrate outcomes achieved, lessons learned and opportunities for wider application of the model.
• Gather and synthesise qualitative insight, family feedback and case study learning ethically and proportionately.
• Share evidence and learning with OPFS, Weave partners, Scottish Government and relevant networks to support continuous improvement and wider system learning.

Analysis and Insight

• Analyse data to identify trends and key messages.
• Turn information into clear, accessible insights that can be understood and used by a range of audiences.
• Share learning with OPFS colleagues, Weave partners and SPIRU, ensuring that externally generated insights are understood, integrated into practice and used to support service improvement and informed decision-making.
• Identify themes and learning across different services, projects and partnerships.
• Work across the Weave Partnership to support shared understanding and evaluation of data across the partnership as a whole.
• Contribute to a culture of learning, reflection and continuous improvement.

Impact Measurement and Reporting

• Provide data, analysis and summaries to support reporting to funders, partners and senior leaders.
• Support the development and use of meaningful measures of outcomes and impact.
• Work with colleagues to ensure reports are supported by accurate data and evidence.
• Help colleagues understand and use data effectively in reporting and planning.
• Contribute to communicating the impact of OPFS's work in clear and compelling ways.

Systems Improvement and Strategic Support

• Support the development and improvement of systems and processes for collecting, analysing and reporting information.
• Identify opportunities to make data-related processes simpler, more effective and more efficient.
• Support the effective use of databases and reporting systems
• Keep up to date with developments in data, evaluation and impact measurement.
• Share insights and learning that help shape organisational planning and future improvement.

Organisational Contribution

• Promote OPFS values of justice, equity, trust, collaboration and compassion.
• Contribute to wider organisational developments and projects.
• Undertake any other duties appropriate to the role.

The Financial Wellbeing Worker will play a key role in delivering OPFS’s Whole Family Support offer, providing high-quality, person-centred and strengths-based income maximisation and financial wellbeing support to single parents and their families across Scotland.

Working within the OPFS My Life and Me framework, the postholder will support parents to understand their financial circumstances, maximise household income, manage essential expenditure and build financial resilience.

The role will involve working with single parents experiencing financial pressures including low income, benefit changes, debt, rising household costs, insecure employment and childcare costs.

Key responsibilities

• Provide high-quality one-to-one income maximisation and financial wellbeing support.
• Assess household income, expenditure, financial circumstances and priorities.
• Identify opportunities to maximise income through welfare benefits, grants and other financial support.
• Support parents with welfare benefit applications, renewals and changes of circumstances where appropriate.
• Undertake benefit entitlement checks and calculations.
• Provide early intervention and preventative financial wellbeing support, helping parents identify and address financial pressures before they escalate into crisis or unmanageable debt.
• Support parents to budget effectively and identify opportunities to reduce household expenditure and essential living costs.
• Provide Better Off in Work calculations to help parents understand the financial implications of employment or changes to working hours.
• Support parents to understand the financial impact of changes in circumstances.
• Identify and respond appropriately to immediate financial hardship, including food,fuel and other essential needs, supporting parents to access relevant crisis assistance, grants and emergency provision.
• Provide income maximisation and financial wellbeing support within the agreed scope and competency of the role, identifying where specialist welfare rights, debt or regulated advice is required and ensuring timely referral to the appropriate OPFS or external service

Supporting single parents and families

• Build positive, trusting and respectful relationships with single parents, recognising their individual circumstances, strengths and aspirations.
• Use a person centred, strengths based and trauma informed approach.
• Work alongside parents to identify financial goals and develop realistic action plans.
• Support parents to build confidence, knowledge and skills in managing household finances.
• The postholder will take a holistic, whole-family approach, recognising the links between financial wellbeing, employment, housing, childcare, health and wider family circumstances. They will identify wider needs, strengths and goals and connect parents to appropriate OPFS and partner support, ensuring families can access the right support at the right time.
• Empower parents to make informed financial decisions and develop greater financial resilience.
• Recognise the wider impact of financial hardship on parents, children and family wellbeing and identify needs which may require support beyond the presenting financial issue.
• Take a whole-family approach, connecting parents to appropriate OPFS services and external support including family support, employability, childcare, welfare rights and debt services.
• Identify safeguarding, wellbeing or other concerns and respond appropriately in line with OPFS procedures.

Information, advice and signposting

• Provide accurate and accessible financial and benefits information within the remit of the role.
• Keep up to date with changes to welfare benefits, Scottish social security and relevant financial support.
• Make appropriate internal and external referrals to specialist services
• Work closely with OPFS Debt Service, Advice and Information, Family Support, Employability and other services to provide coordinated support.
• Maintain knowledge of relevant national and local services and resources.

National outreach and partnership working

• Deliver income maximisation support nationally across Scotland through face-to-face, telephone and digital approaches.
• Undertake proactive outreach and develop flexible and accessible approaches to engage single parents who may experience barriers to accessing traditional advice and support services.
• Develop effective relationships with statutory, voluntary and community organisations.
• Represent OPFS at relevant partnership meetings, events and networks.
• Promote the OPFS income maximisation service and wider support available to single parents.

Administration, monitoring and evaluation

• Maintain accurate, confidential and timely case records in line with OPFS policies and data protection requirements.
• Record outcomes and progress and contribute to monitoring, evaluation, case studies and funder reporting.
• Record evidence of the financial impact of the service, including income maximised and savings achieved where appropriate.
• Contribute to reporting requirements associated with the Whole Family Support Third Sector Delivery Fund.

Capture parent feedback and identify emerging issues affecting single parents.

Service development

• Contribute to the development and continuous improvement of OPFS’s national income maximisation offer.
• Share learning, good practice and emerging issues with colleagues and managers.
• Contribute to developing accessible financial wellbeing information, resources and workshops.

Health, safety and safeguarding

• Comply with OPFS policies and procedures relating to safeguarding, confidentiality, equality, diversity, inclusion, health and safety and data protection.
• Promote the wellbeing and safety of single parents and their children and ensure concerns are appropriately identified, recorded and escalated.
• Maintain appropriate professional boundaries when working with parents and families.

General responsibilities

• Attend team meetings, supervision, training and development opportunities.
• Share learning and good practice and contribute to effective team working.
• Promote equality, diversity and inclusion in all aspects of the role.
• Undertake any other duties commensurate with the post as requested by the Service Manager.

Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.