Are you passionate about making a difference in the lives of young people from diverse backgrounds?

One Community Scotland is seeking a dedicated Youth Engagement Worker to join our team in Glasgow!

Key Responsibilities

• Actively promote youth engagement opportunities within the community, reaching out to schools, local organisations and young people directly.
• Facilitate one-on-one and group interventions based on guided assessments
• Create and implement sustainable diversionary plans and group work programs
• Build strong, trusting relationships with young people and their families
• Connect service users with community supports and specialist services
• Work in partnership with Police, Social Work, Health, and Education sectors

What We Offer

• Opportunity to make a real impact in young people's lives
• Collaborative team environment within the One Community Scotland programme
• Professional development opportunities and continuous learning
• Chance to work with diverse communities and partner organizations
• Contribute to the ongoing development of an innovative service model

Ideal Candidate - we're looking for someone who is:

• Passionate about youth work and community development
• Experienced in working with diverse communities
• Skilled in building relationships and facilitating interventions
• Committed to professional growth and program evaluation
• Able to maintain accurate records and respect confidentiality

Join us in empowering young people to achieve positive outcomes and create lasting change in their communities.

Apply now to be part of the One Community Scotland team and help shape the future of our youth!

This is an exciting opportunity to work within our Support line Advice Service as well as support our Wider aims as a charity.

Our Advice service works alongside support colleagues to help families to address the challenges and risks which may have led to vulnerability, promote connection to their local communities, and improve financial stability and resilience. Our aim is to support communities to become more resilient and a place where children feel safe, valued, understood and supported.

The Energy Advisor will work within an integrated model of family support, community connection, and expert Energy advice and exploring money and debt advice. This will enable families to stay connected, keep homes warm and resolve debt and money problems, become more financially resilient and break the cycle of fuel poverty.

A priority for the Energy Advisor will be to increase the Energy advice and support we offer our families and with the capacity of our current services to provide Type I and II money advice in one of the most deprived areas in Scotland.

You will work as part of our National Money Advice team. You will support families within their homes, by telephone and other digital methods deliver workshops within the community and in schools and offer drop-in sessions within the community.

If you have experience of energy advice welfare rights, income maximization, money and debt advice, understand the impact trauma and adversity can have on children and families, and believe that you can apply this to your practice, we want to hear from you.

This is a full time, 35 hours post. Hours to be worked flexibly to suit the needs of families, including evenings and weekends as required.

What we offer:

• A workplace with values of with love, with purpose and with strength
• 40 days annual leave, inclusive of bank holidays
• Pension scheme and wellbeing support
• Flexible and hybrid working arrangements
• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
• Blue Light card discount
• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

This is a key role in our Whole Family Support Fund programme. We are recruiting Family Advisors for the following hub areas:

• Glasgow
• Lanarkshire
• Highlands and Islands
• East & Midlothian
• Dumfries and Galloway

You’ll hold a personal caseload, providing information, advice and practical and emotional support to families raising neurodivergent children and young people. You’ll work directly with families; facilitate group sessions; and help families navigate education, health, and social care.

You will be an experienced practitioner with a background in advice, education, health, social care, community development or a related field. You will be an excellent communicator, able to build trusting relationships with families, children and young people, and to work effectively with schools, health services and local partners.

This post may occasionally require evening and/or weekend work and will involve frequent travel across your hub area.

Organisation profile

Founded on lived experience, Mindroom champions all forms of neurodiversity and supports all kinds of minds. Our mission is to improve the quality of life for neurodivergent people by removing barriers, increasing opportunities, and shaping a more accessible world.