At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently recruiting for a Housing Officer (Income) to join our team as part of our ongoing commitment to landlord health and safety compliance for our tenants and residents in over 5000 homes across Scotland.

Reporting to the Income Manager, you will provide an excellent Income Management Service to our tenants and customers. You will also help to deliver a housing management service including debt recovery & enforcement action to maximise income and sustain tenancies. In addition, you will advise & support customers with issues surrounding benefit & welfare entitlement.

Key Responsibilities – What You’ll Do:

• The role is responsible for the delivery of housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
• Lead & deliver all actions relating to rent arrears/allocation in line with our policies and procedures to deliver an effective housing management service and preserving our income.
• Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
• Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
• Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
• Perform effective data management to enable accurate reporting and monitoring.
• Manage, develop, motivate and carry out Risk Assessments for direct reports to provide an excellent service suited to current and future organisational needs.
• Build and maintain relationships through partnership working internally and externally to deliver a one team approach.Lead on and enforce legal action in order to comply with our policies and procedures.
• Support colleagues and manage multiple direct reports and contribute towards training new staff to assist with developing the team
• Resolve customer issues and queries and apply creative thinking to identify personalised solutions to the satisfaction of customers.
• Respond to customer contacts, including investigating and responding to 1st stage complaints and assisting with responses to 2nd stage complaints to provide a high level of customer service.
• Contribute to, influence and implement the development of policy and procedures to ensure legislation is followed.
• Monitor budget spend in line with Line Management delegated authority to ensure plans do not exceed allowed expenditure.
• Pursue former tenant debt and recovery of re-chargeable repairs

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualification.
• Significant Line management/supervisory experience and substantial experience within a housing role 3-4 years.
• Significant experience in a similar role delivering a customer focused service.
• Knowledge of the social housing sector as well as a detailed understanding of housing legislation and best practice guidance and a detailed understanding of Welfare Benefits and their interaction within the Social Housing sector.
• Competent in the use of Microsoft Office 365 applications
• Detailed understanding of the scope and content of current legislation and regulations applicable to compliance activities with substantial knowledge of compliance policies.
• It is desirable that you have significant experience of dealing with vulnerable individuals.
• You must a willingness to travel to different sites, training and any other meetings as required
• Disclosure Scotland and Right to Work checks, a valid Driving licence and a car available for business use are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.

Molendinar Park Housing Association is looking for a Full-Time Finance Officer to join our small, friendly and committed team following the retirement of a valued colleague.

This is an important role supporting the sound financial management of the Association and helping us continue to deliver high-quality housing services for our tenants and communities. Working closely with the Director, colleagues, our Finance Agent and the Management Committee, you will help maintain accurate financial records, support financial reporting, assist with budgets and returns, and contribute to the Association’s ongoing financial strength and sustainability.

We are looking for someone with strong finance experience, excellent attention to detail, good communication skills and the ability to work well as part of a team. Experience in a housing association or similar setting would be helpful, but most important is sound financial experience, practical, organised and positive approach.

Molendinar Park Housing Association is committed to being an equal opportunities employer and welcomes applications from all sections of the community.

We are looking for a self-motivated and enthusiastic individual to join our high performing Property Services Team. The role covers all aspects of Estate Management. The successful candidate will take a lead role in ensuring Hillhead Housing Association’s operating area is maintained to the best standard and is a safe and healthy environment for all.

Our ideal candidate will be well organised with the ability to keep clear and concise records, will have experience in completing small repairs and a knowledge of Health and Safety legislation. The successful candidate will have excellent communication skills and be confident using their own initiative to complete tasks, as well as being able to work well as part of a small team. This is a vital customer facing role and the successful candidate should have the ability to develop and maintain positive working relationships.

Thenue Housing Association has over 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities and have around 45 sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along with a few listed buildings and new build properties developed by the Association. They are spread across several locations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston and Blackhill.

We are looking to recruit a Repairs Assistant to join our Repairs Team. As part of the team, you will help deliver an effective Repairs and Voids Service that is responsive to the needs of our customers, staff and Board Members. You will support the processing and monitoring of reactive repairs from notification through to completion, liaise with contractors and customers, monitor progress against timescales and contribute to the continuous improvement of the service. Good general education is essential and experience of working within a social housing environment is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working, in line with both our service delivery requirements and relevant Team Charters. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Repairs Assistant, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays, (all pro rata as per contract hours).

A level one Disclosure check will be required for this post. Thenue aims to be an equal opportunities employer.