About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards a positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen –not only for the people we support, but also for each other.

Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

Job Purpose

Working as a Service Coordinator within Simon Community Scotland’s Milestone service is a unique opportunity. You are operating at the intersection of acute clinical care, harm reduction, social prescribing and residential support.

Milestone is an intermediate care service designed for people experiencing homelessness who have complex health needs. To succeed here, your role must bridge the gap between the Safer Services (risk management and trauma-informed care) and the complex health issues (physical and psychosocial recovery). This is a great opportunity for the right person.

Service Delivery

This role will support the Service Lead at Milestone with the day-to-day delivery of the service and the development of our Safer Services Model at Milestone.

The Safer Services framework is about more than just physical safety. It focuses on psychological safety and reducing harm in a way that keeps the person at the centre.

Trauma-Informed Triage

Work with the Service Lead to ensure that Milestone operates within the Safer Services model, informing MDT decisions, creating holistic safety and wellbeing plans based on each person’s unique needs, and leading on activity coordination.

Harm Reduction Coordination

Lead on Naloxone training, overdose prevention education, and providing safety plans for people when they move on from Milestone. This includes social prescribing and community mapping.

Safe Transitions

Help remove the “cliff edge” of discharge by coordinating warm handovers between Milestone and community GP or harm reduction services, healthcare providers, and community-based services.

Coordinate SCS Pathways

Ensure the service is connected with all relevant Simon Community Scotland services, including Street Services, Housing First, VHS and Safer Communities, We See You, and StreetReads.

Job Summary

Community Mapping: “The Strengths-Based Approach”

In this role, community mapping isn’t just about making a list of nearby GPs. It’s about identifying the person’s strengths and community and healthcare options and people that offer connection without judgement.

• Community Mapping: You will support the team to sit with a person to create a literal or digital map of their “safe zones”. This includes identifying recovery cafes or services, libraries with digital hubs (like SCS’s Get Connected, Gambling Harms or Streetreads), or green spaces that support mental wellbeing.
• Service Landscapes: You will map the “warmest” routes to secondary care. For example, which pharmacies in Edinburgh are most supportive of those on Opioid Substitution Treatment (OST)?
• Which dental practices specialise in working with people with anxiety? Ensure the people we support are fully included in We See You and our Edinburgh Support Hub and Edinburgh Pathways Services.
• Safety Mapping: Under the “Safer Services” model, you will identify high-risk areas to avoid, helping the people we support plan transit routes that don’t pass through areas associated with previous trauma.
• Suitable Accommodation: Ensuring the person moves on to a suitable safe space, whatever that means to them.
• Expanding the Service Coordinator role to include community mapping, reintegration, and psychosocial activities turns the position from a clinical facilitator into a community connector for the guests at Milestone.
• In the Simon Community Scotland context, this means moving beyond just “getting healthy” to “staying healthy by belonging”.

Reintegration: The Warm Handover

Milestone is a temporary stay. Reintegration is the most important phase of the journey.

• The Transition Bridge: You will coordinate with partners like Cyrenians or The Access Place to ensure that when a person leaves, their health momentum doesn’t stop.
• Social Prescribing: Instead of just a medical prescription, you might “prescribe” a peer-support group or a volunteering opportunity. You will physically accompany a guest to their first session to lower the “barrier of the unknown”.
• Digital Inclusion: Utilising SCS’s Get Digital model, you’d ensure that people have the hardware and the data to manage their own health appointments and stay connected to their new community assets post-discharge.

Psychosocial Activities: Building Social Capital

Psychosocial support at Milestone focuses on the idea that recovery is easier when life is full of meaningful

alternatives to harmful activities.

• Therapeutic Connection to Nature & Arts: You might lead or coordinate sessions that allow for non-verbal expression of trauma, such as gardening or outdoor activities.
• Community and Support Groups: Facilitating groups that focus on the MAT Standards (Medication Assisted Treatment), helping people understand their rights and empowering them to take an active role in their clinical decisions.
• Life Skills for Independence: Practical psychosocial work like “Cooking for Health” on a budget or “Sleep Hygiene” workshops. These activities reduce the anxiety of returning to independent living. These will be co-designed and co-created in partnership with the people we support.

Admission

Health Outcome Focus: Acute medical stabilisation; BBV screening, attending appointments, transport and advocacy, holistic healthcare planning and safety plans.

Psychosocial/Mapping Focus:Creating a “Safety Map” & building trust.

Mid-Stay

Health Outcome Focus: Medication adherence; chronic condition management.

Psychosocial/Mapping Focus: Engaging in group activities; identifying community assets.

Discharge

Health Outcome Focus: GP registration; “Warm” clinical handover. Warm handovers for health and housing services.

Psychosocial/Mapping Focus: First visit to a community hub; digital health setup.

Post-Stay

Health Outcome Focus: Reduced A&E presentations.

Psychosocial/Mapping Focus: Enhanced community networks and engagement. Sustained social connection; peer support engagement.

Are you passionate about using data and evidence to change young people’s lives? We are looking for an Evidence and Impact Officer to join our Systems, Evidence and Impact team – someone who can turn our quantitative and qualitative data into robust insights and compelling reports that demonstrate the difference mentoring makes to young people, mentors and the education and skills system.

Key responsibilities:

• Support the ongoing development of our Outcomes Evaluation Framework and monitoring tools, ensuring accurate collection, storage and analysis of quantitative and qualitative outcomes data.
• Generate actionable insights through thoughtful and robust analysis and visualisation – identifying trends, successes and areas for improvement.
• Create high quality evidence and impact reports for internal and external audiences, including schools, local authorities, funders and policy makers.
• Create, maintain and quality assure accessible data dashboards to give delivery teams real-time insight into programme performance.
• Train and support delivery staff in data collection methods and the use of our systems, helping to embed a culture of impact and data across the charity.

About you

We are looking for a creative, detail-focused analyst who is passionate about youth development. You will:

• Have proven experience in qualitative and quantitative data analysis and interpretation.
• Have experience of monitoring and evaluation approaches such as Logic Models, MEL and Theory of Change.
• Be proficient in tools and techniques to visualise data (e.g. Tableau, Looker Studio, Google Sheets) to communicate insights.
• Be able to present data in easy-to-understand formats and communicate confidently with internal and external stakeholders, including young people.
• Be a strong team player, self-motivated and able to manage multiple projects to tight deadlines.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

Are you a technical problem-solver who believes that technology should serve people, not the other way around? We are looking for a Solutions Engineer who can help turn our tech ideas into real-world tools that make life easier for our mentors and young people – someone who understands that behind every piece of technology is a person it’s meant to help.

Key responsibilities:

Lead on digital projects from start to finish – making sure the right people are involved, the steps are clear and everything stays on track to hit our goals.

Use AI/LLM tools to rapidly prototype solutions. You’ll design user acceptance testing (UAT) to ensure AI outputs are ethical, accurate and high-quality.

Bridge the gap between technical and user-friendly. You’ll lead requirements gathering, conduct user research and collaborate with our Learning & Development team to ensure new tools are fit for purpose.

Help look after our digital tools and guide us as we move our data and systems from Salesforce over to newer, more modern platforms.

Manage AI-specific risks, including data privacy and ethical considerations, ensuring security auditing is integral in every project from day one.

About you

We are looking for a creative, resourceful professional who is passionate about youth development and technical excellence. You will:

Translate complex business needs into actionable technical requirements

Have the confidence to coordinate with people from all across the charity, helping different teams work together smoothly and ensuring our projects stay on schedule.

Have strong IT skills with an interest in AI, automation and data mapping.

Value user research, empathy and clear communication. You don’t just build a tool; you ensure people know how to use it.

Be comfortable working independently or as part of a team on multiple simultaneous projects.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

We are looking for a Partnerships Manager based in East or South East Scotland, someone who wants to help build our programme across these regions. You’ll join a friendly, supportive and values-driven team, working with employers, public sector organisations and communities to create life-changing opportunities for young people through mentoring.

About the role

This is a unique opportunity to help shape MCR Pathways’ growth. As Partnerships Manager, you’ll build relationships with employers, public sector organisations and community partners that create sustainable pipelines of volunteer mentors and wider organisational support.

You’ll enjoy a varied and autonomous role, combining business development, relationship management and regional partnership building. Working flexibly between home, partner locations and communities across the East & South East of Scotland, you’ll have the opportunity to influence how mentoring grows across the region while being supported by an experienced national team committed to achieving lasting impact for young people.

Key responsibilities

• Research, map, and secure new corporate, public sector, and SME partners whose CSR, ESG, and D&I pillars align with MCR Pathways’ mission.
• Deliver compelling pitches, proposals, and workplace engagement events to drive high-volume mentor recruitment and hit ambitious monthly regional targets.
• Serve as the primary account manager for regional partners, delivering exceptional service to nurture long-term commitment and turn partners into active champions of the program.
• Collaborate with the Communications team and local networks to execute place-based campaigns and social media drives that raise brand visibility and generate prospective mentor inquiries in priority areas.
• Work closely with cross-functional internal teams to optimise the conversion process, guiding prospective mentors seamlessly from initial inquiry through to active onboarding.
• Utilise CRM systems and dashboards to track pipeline activity, evaluate campaign ROI, and monitor key recruitment and retention metrics.

About you

• Experience of and expertise in relationship-building on an organisational and individual level
• Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
• Experience and understanding of the importance of recruiting a diverse range of volunteers
• Can-do, proactive, flexible, solution-focused attitude
• Belief in young people’s potential, modelling motivation, commitment and resilience
• Knowledge of East and South East Scotland, including community groups and organisations

This role would suit someone with experience in business development, partnerships, account management or fundraising who is ready to take the next step in their career. You’ll have the opportunity to shape partnerships across the East and South East of Scotland while being supported by an experienced national team.

About us

MCR Pathways is an award-winning mentoring charity, founded in Glasgow in 2007 and now expanding across East and South East Scotland. Every week, our volunteer mentors give just one hour of their time to help young people build confidence, recognise their strengths and realise their potential. Through trusted, long-term relationships, mentoring helps young people navigate challenges, broaden their horizons and create brighter futures.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include: 30 days annual leave (inclusive of public holidays) in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, annual salary increment, Employee Assistance Programme, Life Assurance – 4 x salary.