About Simon Community Scotland
Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to
have a safe place to live, with access to the support they need. Every day we help make positive things happen
for people facing extremely difficult circumstances. Everything we do is about and for people, the people we
support, our staff, our partners and everyone affected by homelessness. Our values are built into every area of
activity and tell the story of how people remain at the heart of Simon Community.
Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent,
friendly and informed support so that people can explore options and take 'the next step' towards a
positive future. We offer support across a range of service delivery points; Street Outreach teams, Housing
First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations,
Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered
across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.
We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work
flexibly, with everyday leadership and a 'can-do' approach. We want to make it right and make it happen
–not only for the people we support, but also for each other.
Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role,
service or location. Find out more about our services here.
Our Support Services
Job Purpose
The role is to support and engage with people to manage and recover their mental health, in line with our
trauma-informed approach. You will help people with safer substance use and assist them with the process when
they choose to stop. You will assist our people to build a positive network of connections to enable them to
gain and sustain their own housing.
As a Community Connector, you will work alongside the outreach team to support people impacted by homelessness,
addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we
support to achieve their goals of securing safe housing and accessing the necessary support to feel secure,
manage their challenges and live an independent life free from harm or abuse.
The Community Connector approach focuses on a person's relationships within their local community and how they
shape their life. Guided by person centred values, our North Lanarkshire Outreach Team stands alongside
individuals to remove barriers, rebuild local connections, and promote positive relationships that nurture
long-term well-being and independence.
We are looking for a passionate Community Connector / Support Worker dedicated to changing outcomes for people across
North Lanarkshire, many of whom face significant trauma, social isolation, stigma, and systemic barriers. These
challenges often isolate people from their local areas and lead to coping mechanisms that impact physical,
emotional, and mental health. Despite these hurdles, the people we support show incredible resilience and
possess unique strengths waiting to be reconnected with their surroundings.
Recognising that connection is the foundation of health and community stability, this role focuses on bridging the
gap between individuals and their local spaces. You will act as a vital link connecting people to local courses,
interest groups, classes, and community resources. Working to dismantle the barriers preventing active
participation. Working as an integral member of the wider Outreach Support Team, you will link closely with
local North Lanarkshire community hubs, college networks, third-sector groups, and health resources to create
clear pathways into inclusive spaces.
Job Summary
You will be passionate about supporting and changing expectations and experiences of people we support, many of whom
have experienced significant trauma, exclusion and stigma.
As a Support Worker in homelessness services, you'll be instrumental in empowering individuals affected by
homelessness, addiction, challenging mental health and trauma. You'll provide compassionate, person-centred
support, guiding them towards securing safe and stable housing and developing tools to manage their challenges.
Your role is vital in helping people access essential resources, build resilience, and ultimately live a life
free from harm and abuse.
As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You
will work collaboratively with partner agencies in a supportive environment. The role involves providing both
practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with
a wide range of health, wellbeing, and advocacy services.
Our team builds strong professional relationships with local authorities, support providers, and other external
partners to ensure our support is coordinated and effective. You will adopt a harm reduction approach, providing
advice and become Naloxone trained as needed.
Reporting to the Outreach Service Leads and, you will blend active community connection with direct support worker
duties. Alongside leading community integration initiatives, you will at times carry a caseload and step in to
provide flexible, cover-based key worker support (including sickness cover) when needed ensuring consistent,
relational care across the team.
Shift Pattern-Monday-Friday 9-5. There will be a requirement to work one weekend in 7 and an additional late shift
midweek