Customer Service and Administration Officer (Events & Learning)

  • Full time
  • £28,485 – £31,650
  • Hybrid: Glasgow or Edinburgh
  • Closing 17th August 2026


  • Advertised from 6th August 2026
  • 35 hours per week. 6 months fixed term contract

Role

Are you looking for an opportunity to use your events and organisational skills to enable Scotland's charities and voluntary organisations to learn new skills, share challenges, connect with each other and celebrate successes?

The SCVO events and learning programme welcomes more than 5,000 individuals each year and this is your chance to be at the heart of making it happen.

About the role

We’re recruiting to bolster our customer service team and ensure Scotland’s charities and other voluntary organisations are supported to thrive.

Our new Officer will contribute to the smooth running of the programme by using their organisational and communication skills to:

  • Support our online and in-person events - from small webinars to The Gathering
  • Respond to enquiries from charities of all shapes, sizes and purposes
  • Engage with venues, speakers and other event contributors
  • Upload our web listings and ensure our content is accurate
  • Process and report on our customer and event data

About you

Your combination of engaging communication skills, slick organisation skills and understanding of what makes an excellent event will enable you to thrive in this role. If you’re a to-do list pro, enjoy a busy, varied workload, and love it when a plan comes together, then this could be the job for you!

How we’ll support you

You’ll be joining a knowledgeable, experienced team who are skilled in events and customer service, and generous in sharing their knowledge and helping you learn on the job. You’ll be supported directly by the Service Development Manager and Events & Learning Manager in finding your feet and prioritising your workload.

SCVO is a supportive employer, with many wellbeing support policies and a values-driven approach.

Part time hours and other flexible working options, including working from home for part of the week, will be fully considered. We encourage you to apply if you believe you meet most of the criteria in the person specification. We share our interview questions in advance. If you want to have a chat about the job or our flexible working approach, please contact us at HR@scvo.scot

Application notes

To find out more and to apply, please download the application pack below.

Application from to be returned to recruitment@scvo.scot by 12 noon on Monday 17 August 2026.

Please also complete ouronline equal opportunities monitoring form.

Interviews will be in person at our offices at Caledonian Exchange in Edinburgh on Monday 24th August.


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