Are you passionate about providing excellent service and supporting customers to have smooth journeys? Do you want to
be part of a leading Scottish environmental charity delivering solutions for low carbon living? We are looking
for an enthusiastic individual to join our growing team as a Household Support Officer, supporting the delivery
of energy efficiency upgrade projects across Scotland.
As Household Support Officer, you will assist householders who are having energy efficiency upgrades installed in
their homes. From explaining the steps involved to resolving any complaints, your role will be to work with a
range of stakeholders to ensure that householders receive excellent service throughout. You’ll have the ability
to resolve problems, implement lessons learned and work across the team to support our range of projects.
Ideally, you’ll have knowledge of the environmental sector, however having an excellent track record in customer
service is really the key to this role.
You will be engaging with householders over the phone, by email and in person, in their homes and at events. The
ability to travel to different sites across Scotland is an essential. The role will require occasional driving
of fleet vehicles to attend sites throughout the South East of Scotland. If you do not currently have a full
driver’s licence, in your application please highlight how you would achieve this.
Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly. We offer
flexible working patterns to support your life outside work, with part time hours available (at a minimum of 21
hours per week).
About us
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few
organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of
Commerce this year. Our staff overwhelmingly would recommend us as an employer too.
The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built
environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and
large-scale interventions delivered by Changeworks and external organisations in this area. These include
area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to
decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us
deliver on our objectives. You’ll receive full training plus coaching and mentoring.
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme
and 26 days paid holiday plus 9 public holidays per year.
At Changeworks, we welcome and encourage applications from everyone.