RASASH is looking for a Support Line Liaison to join our team (21 hour post).

Are you passionate about gender equality and supporting survivors of sexual violence? Do you have the skills necessary to provide trauma-informed support and information?

We have an exciting opportunity to join our team and play a key role in supporting survivors in Highland, providing crisis support, information, and referrals.

You will work alongside a small team to provide support by phone, email, and text to survivors, their friends and family, and agencies. You will also play a crucial role in managing referrals, helping survivors seek timely emotional support and advocacy.

Do you have a passion for helping people?

Do you have excellent communication and customer service skills?

Do you want to work for one of the best employability providers in Scotland?

Would you like to help someone with barriers to work find their dream job?

Then come and work for Enable Works.

Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment. In addition to this you will plan and deliver engaging group sessions, including accredited digital skills qualifications, to develop participants' confidence, skills and progression towards employment.

Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.

Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work.

We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.

We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.

Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post.

About You

We really need you to have these

• The drive, energy and commitment to support people to obtain high
• quality, well paid jobs
• Ability to manage your own workload and prioritise as needed
• Confident communicator
• Strong attention to detail
• Professional presentation and personality
• Some knowledge of the local community
• Ability to work with people at any age who have challenging barriers to employment
• IT literacy
• Comfortable working towards targets
• A natural, professional relationship builder
• A full driving licence

Why?

Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.

Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans
• Blue Light Card

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.

The successful candidate will provide dedicated support to serving and ex-serving Armed Forces personnel with caring responsibilities, as well as their spouses, partners, children and wider family members.

The postholder will deliver person-centred and preventative support that improves wellbeing, reduces isolation, strengthens family relationships and builds resilience.

Working within a whole-family model, the role will support families experiencing the combined challenges of military life and unpaid caring responsibilities, particularly during periods of transition, deployment, reintegration, illness, injury and change.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Long service awards
• Fully funded SVQ4
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As Service Manager, you will be responsible for providing safe, secure, supported accommodation for homeless people within your service. You will manage and lead a team delivering quality housing support/accommodation and housing management service and to support people experiencing homelessness to build their skills and confidence to sustain their own tenancy. In Oban there are 2 services, Shore Street & Solas, and as such transitional work between the 2 services is required. This role is 35 hours per week and will be Monday-Friday.

Main Responsibilities:

As Service Manager, you will:

• Lead, manage and develop the staff team and others where appropriate (e.g. students, trainees etc.) to meet the objectives of the service, delegating tasks where appropriate.
• Promote and encourage the professional development of staff, including onboarding, supervision, core competencies, in-house training and external training.
• Ensure adequate staffing cover is provided for the service at all times by appropriate shift rotas and deployment of employees, both permanent and relief.
• Manage all aspects of the service in line with Blue Triangle, statutory and legislative requirements and take a lead role in the strategic development of the service.

To find out more about being a Service Manager, click the link below:

Service Manager Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• You will already be a registered manager with the Scottish Social Services Council, hold a minimum of SCQF Level 7 (SVQ 3) in Social Care but willing to complete an SCQF Level 9 (SVQ4) as soon as possible and have experience of managing and motivating a team.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Able to use Microsoft or equivalent applications competently.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Senior Managers you will be able to develop in your career.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for a Supporter Experience Coordinator who will act as the first point of contact for supporters, handling enquiries, processing and reconciling donations, and maintaining accurate records using our CRM system. Please note, this role is part time (20 hours per week) and will require you to work two days in our Glasgow office and one day at home.

As a Supporter Experience Coordinator, you'll also support the delivery of supporter communications, materials and platforms, contributing to a positive supporter experience that reflects the heart of Mary's Meals.

Additionally, you'll work side-by-side with colleagues from across the Supporter Experience and Communications directorate ensuring a joined-up approach to all activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

We are looking for a passionate and dedicated individual to join the Poppyscotland as aPoppy Appeal ManagerforNorth West Scotland. This role offers a unique opportunity to coordinate all aspects of the award winning Poppy Appeal in your area, working closely with the National Poppy Appeal Manager to meet agreed income, expenditure, and contribution targets. You will manage relationships with local supporters, partners, and volunteers, ensuring they have the resources and support they need to maximise fundraising efforts and make a lasting impact.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you’ll have the exciting opportunity to build and nurture corporate partnerships, working alongside a passionate team to achieve shared goals. Your relationship building skills will ensure a positive experience for everyone involved, from volunteers to corporate partners, while representing Poppyscotland in your local community and engaging with key stakeholders.

You’ll also be responsible for recruiting and inducting new Poppy Appeal Organisers, helping them thrive, and coordinating the Poppy Appeal launch, including fun PR and media activities. As a local representative of Poppyscotland, you’ll keep stakeholders updated and play a key part in our outreach efforts. While there will be some evening and weekend work, we’re dedicated to ensuring that you maintain a healthy work-life balance.

This is a fantastic opportunity for someone who loves building relationships, planning events, and is passionate about supporting the Armed Forces community. While experience in financial management is helpful, it’s not essential, we’re really looking for someone who is committed to the cause and excited to connect with others.

At Poppyscotland, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!

You will be expected to travel regularly in the course of your work including regularly roundNorth West Scotland. You will be contracted to your home address, where you will be expected to work, when not travelling. Occasional travel outside the county will be required, including overnight stays (typically 1–2 nights per year) to attend training or conferences.Please be aware a full UK driving licence is required for this role.

Providing a supporting statement is optional. If you decide to include one, it’s a helpful way to show how your background, whether through previous roles or transferable skills that connects with the key parts of this role. You might want to highlight things like working with budgets, building positive relationships, and juggling multiple priorities. Please also note that due to the nature of this role, we do not expect leave to be taken during the months of October and November unless in exceptional circumstances.

Employee benefits include -

• 28 day’s paid holiday (plus bank holidays), increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Very generous pension contributions, with Employer contributions ranging from 6% to 10%
• A range of flexible working options may be available, depending on your role and the needs of RBL.
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• A range of courses delivered by learning specialists to support your development goals and objectives.
• Opportunities to volunteer.
• Travel loans, Cycle to Work, and more!

About Aberlour Youthpoint Moray

Our Youthpoint Moray service provides help to children and young people in Moray who may be struggling with their emotions and behaviour, prompting concerns about their well-being. Our young people’s workers provide one-to-one and group work support for our children and young people, in a safe and relaxed setting. They help them to understand the issues that are affecting them, that can sometimes be the cause of their behaviour. They help them take steps to overcoming their difficulties at home, school and in the community. The team also work with other family members, parents and carers to improve relationships at home.

Aberlour Youthpoint Moray provides three services to young people in Moray; Intensive Community Support (ICS), Early Help and Mentoring and YP Zone.

The Intensive Community Support service funded by The Moray Council works closely with social work teams with young people and families to support young people and families to achieve their full potential and develop important life skills through non-formal educational activities. ICS also supports young people and families to enable positive change and improve outcomes. This is delivered via 1 to 1’s, group work, and family support.

Early Help and Mentoring service provides support to disadvantaged, excluded and vulnerable young people and their families to enable them to gain and retain control of their own lives and remain safely in their own homes and communities. Early Help and Mentoring support young people to improve their health and wellbeing, make positive and informed choices and develop their self-awareness and confidence. Early Help is delivered by Young People’s Worker’s through 1 to 1, group work and family support. Mentoring and befriending are delivered by volunteers on a 1 to 1 basis.

YP Zone provides targeted 1:1 support for young people who are affected by their own substance use through a harm reduction approach. The service offers relationship-based, strengths-focused emotional support tailored to individual needs, helping young people to better understand and reduce substance use, improve their wellbeing, and develop healthier coping strategies.

What we are looking for....

You will work 22.5 hours per week, across our Intensive Community Support service and your main role will be to provide one to one and group work support to young people and their parents as identified through appropriate referrals. You will plan and deliver activities and groups in partnership with young people and their parents in relation to their needs. You will work within a variety of locations in the Moray area. You will need to be able to drive and have access to a vehicle to be able to take young people out and about. The role will also involve liaising with partner agencies and entering data into Aberlour’s case recording information system.

The team will provide support both within and out with normal office hours, dependent on the needs of young people and families. This may include early mornings, evenings, and weekends. All staff are expected to take a full and active role in the delivery of the service.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.

Please note, a driving licence and access to a car is essential for this role.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits here and our commitment to Equality and Diversity here.

Please also read our recruitment privacy notice - Aberlour | Privacy notice

Are you looking for a rewarding career with hybrid working and opportunities to develop? One where you make a real difference to people’s lives while also helping to tackle the climate change emergency? Then why not become an Energy Advisor employed by Changeworks, Scotland’s leading environmental charity delivering solutions for low carbon living?

We are looking for enthusiastic and talented individuals to help us deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.

We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.

The ideal candidate and the role

We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.

You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.

As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

PURPOSE OF ROLE

To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.

The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

JOB DESCRIPTION

Key work areas and tasks:

Advice giving

• Ensure income maximisation through the take up of appropriate benefits.
• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across the whole range of issues.
• Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
• Ensure that all work conforms to the bureau's systems and procedures.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to a high standard.

Social policy

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Alert clients to social policy options.

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

• Use IT for statistical recording, record keeping and document production.
• Ensure that all work conforms to the bureau's systems and procedures.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the CAB service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

PERSON SPECIFICATION

• Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
• Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• High level of written and oral communication skills.
• Understanding of the issues affecting society and their implications for clients and service provision.
• Ability to use IT in the provision of advice.
• Flexibility and willingness to work as part of a team.
• Willingness to learn and develop skills in advice topics.
• Willingness to train other staff or volunteers and provide 2nd tier advice.
• Ability to research, analyse and interpret complex information.
• Numeracy skills required to understand statistics and check calculations.
• An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.