Receptionist, Dundee

The Yard is an award-winning charity that runs adventure play services for children with disabilities and/or additional support needs and their families.

As Receptionist, you will ensure the smooth running of the front of house function, as well as providing general support and administrative duties to other teams.

About the role:

You will be a key part of the team, leading our Front of House; welcoming families, groups and visitors to The Yard Dundee, and putting them at ease. Being able to explain The Yard to new and prospective members and advocate for our whole organisation.

About you:

If you would like to work in a supportive and understanding work environment, ensuring that families feel valued and part of an inclusive community, we would love you to be part of our new team.

This job is for you if you have:

• Experience of providing excellent face-to-face customer service
• Excellent communication skills, both verbal and written
• Ability to relate well to all visitors, including children with disabilities
• Ability to work well in a team, with fellow employees and volunteers, as well as on own initiative

Benefits:Holiday pay, training & development opportunities, life assurance, company pension, health care cash back plan, employee assistance programme, free uniform

“Aberlour has helped me to “learn how to be a Mum again, how to listen and regulate my emotions and support my children to do the same.” -Parent

About Aberlour Family Matters South Ayrshire

Aberlour Family Matters works in partnership with South Ayrshire Council and offers support to mums and dads who have had children permanently removed from their care. You will offer individual and group support alongside relationship based and strengths focused whole family support where appropriate. You will also work with South Ayrshire Council partners to ensure the voices and experiences of parents, carers and practitioners can help support the ongoing improvement of the permanence process. The project has been funded by Scottish Government since April 2022.

You will build up relationships with families facing disadvantage and work together with them to assess their strengths and needs and deliver an agreed family plan, offering emotional and practical support. You will work individually and in groups to strengthen health and wellbeing, building esteem, skills and confidence.

What we are looking for....

We are looking for a kind, committed and experienced individual to join our team.

You will have experience in working alongside partner services and families who have often experienced the impact of trauma, poverty, and social exclusion. You will have good listening skills and be able to plan, deliver and evaluate a range of family and wellbeing support strategies which help families to their own solutions. You will have experience of child and adult protection issues. Knowledge of the permanency process would also be advantageous. Your values should be aligned with The Promise, GIRFEC and UNCRC as well as Aberlour values. You must share our vision that collaborative working, relationship based, strengths focussed early intervention is the best option for children and families who are feeling overwhelmed or excluded.

We one role available at 16 hours per week. These hours will be planned and worked flexibly Monday - Sunday, 7am - 10pm, to meet the needs of families we support. This post is currently funded until 31st March 2027, however we will be actively seeking funding to extend this further.

It would be helpful if candidates hold a valid driver’s licence and have use of a car for working hours, the role will cover the whole of South Ayrshire.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here .

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits here and our commitment to Equality and Diversity here.

We're offering an exciting opportunity to become a Fostering Practice Manager within our Scotland Glasgow Fostering Team. This is a part time position, working over 3 days reporting directly to the Operations Manager you will lead a team of skilled and passionate social workers, children's workers and our therapist ensuring they deliver support, supervision and training to foster carers, their families and young people. Your leadership will help ensure that our carers provide trauma informed care that transforms the lives of children and young people.

In this pivotal role you will;

• Lead and inspire your team to meet evolving service demands through high quality support and supervision whilst adhering to fostering regulations in Scotland
• Support recruitment and retention of foster carers, contributing to strategic development and service improvement
• Collaborate with external partners, including local authorities, health and education professionals to ensure holistic care for children and fostering families
• Support our commitment to delivering positive outcomes for young people in line with the ambitions of The Promise Scotland

We are looking for a driven individual with experience in fostering and social work who is seeking a fresh challenge, this role offers the opportunity to join a committed team to share your expertise and make a lasting impact. You'll be part of a supportive and knowledgeable team with access to training and development opportunities working flexibly in a hybrid manner across the West of Scotland with our office base in Glasgow.

What you will bring:

• A relevant social work qualification and current SSSC registration
• a strong knowledge of fostering regulations in Scotland
• confidence using social media to promote fostering and enhance visibility across Scotland
• proven ability to lead change, manage performance and drive service delivery
• strong communication skills, especially in complex or challenging situations

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of ourPeople & CultureStrategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 687,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

Keeping families who are experiencing difficulties safely together is a vital part of our work. As a Functional Family Therapist, you'll be working in our Functional Family Therapy Team covering the Renfrewshire, West Dunbartonshire and East Dunbartonshire. The Functional Family Therapy Team will provide weekly, home-based family therapy, utilising the Functional Family Therapy model with families with young people at risk of care or custody between the ages of 8 and 18.

Therapists will be required to carry a caseload of around 10 families, providing therapeutic support anywhere from 3 to 5 months in accordance with the Functional Family Therapy model. This position requires flexibility in hours to meet families the needs of the families we support, working Monday to Friday with some twilight hours required.

How you'll help to create brighter futures

Some key responsibilities for the role are;

• Learning and adhering to the FFT model to ensure a consistently high-quality service is offered.
• Meeting families where they are and working with them to achieve positive change.
• Being flexible and innovative in your approach, some twilight working required.
• Developing strong relationships with other agencies to ensure families get the best chance of success.
• Participating in weekly group supervision in a supportive environment.
• Providing a responsive and flexible service for families and having autonomy over your diary to schedule this.
• Being part of a team culture where staff are encouraged and supported to work within their hours and to use TOIL and leave to support personal wellbeing.
• Genuinely working with families from a strength and respect-based approach.
• Receive fully funded training in Functional Family Therapy.

Let's talk about you

• A degree or relevant professional qualification in Family Therapy, Social Work, Counselling, Psychology, Mental Health Nursing or equivalent qualification is required.
• Appropriate registration where relevant.
• A proven track record of working effectively and flexibly with families.
• An ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.
• Willingness and enthusiasm to learn.
• Delivery in line with a proven evidence-based model.
• Full driving license and access to a car.

Good to know

Application Process

Please note we are unable to offer visa sponsorship for this role.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Contact: Jessica Jarvis or email us at recruitmentservice@actionforchildren.org.uk quoting reference 13337

Diversity,equalityand inclusion

Wework hard to create an inclusive environment. One where individuality is celebrated and where everyone feels valued and supported. Because when we come together, with skills like yours,we’recapable of amazing things.

Weactivelyencourageapplications frompeople withBlack, AsianandMinority Ethnicbackgroundsandpeople with adisability,as these groupsare under-represented within Action for Children.

[For Children Service roles only:Menarecurrentlyunder-represented within our Children Service roles.We’dlike to change that.So,we reallyencouragemen to applyforany ofour Children Service roles.]