Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy
or sell leave
- Gain professional qualifications and excellent training/development
opportunities
- Flexible maternity, adoption, and paternity packages
- Pension with up to 7%
employer contribution with included life assurance cover
- Staff discount portal and Blue Light Card
eligibility with 15,000 national retailers discounts.
Vulnerable children in the UK need your help
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable
children in the UK.
Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to
national campaigning, we are focused on making sure every child has a safe and happy childhood, and the
foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and
supporting children. It's the sense of purpose that drives us every single day. Because we know that, when
we work together, we can make a huge difference to bring lasting improvements to vulnerable children's
lives.
A bit about the service
Dundee Youth Housing Service is spread across two residential sites in the city of Dundee. We can accommodate 25
young people at one time through a mixture of housing support and care at home intervention.
The Dundee Youth Housing Service, in collaboration with the Dundee City Council, fulfils its statutory duty by
supporting homeless/care experienced young people aged 16 and above. The aim of the service is to engage with
young people and families at the earliest opportunity. To be responsive, to prevent situations escalating, and
take the pressure off the local authority front line services.
As the initial point of contact for any young person facing homelessness in the city, our service plays a crucial
role. Within the strategic housing partnership, Action for Children stands as the sole organisation dedicated to
preventing young individuals from becoming homeless. Our service operates 24/7.
Our primary focus is to provide temporary accommodation for young people who have been assessed as homeless. We
extend our support to young individuals who are homeless and have care experience.
A bit about the role
As a Team Leader within Housing Support, you will provide operational leadership to practitioners and support workers
delivering support to young people, ensuring high‑quality, consistent and person‑centred services. You will
oversee the delivery of structured support pathways, including referral, assessment, support planning and
regular review, ensuring interventions are effective and outcomes‑focused.
You will work closely with Social Work, DCC Housing Teams and the AFC Prevention Team to ensure robust baseline
assessments are completed prior to accommodation placements. Through supervision, guidance and quality
assurance, you will support your team to empower young people to develop independent living skills and progress
confidently towards sustainable, permanent accommodation.
You will manage and coordinate staffing arrangements for a continuous 24‑hour, year‑round service to ensure staffing
levels consistently meet service demands, responding quickly to unplanned absences and allocating resources
effectively to maintain performance and service continuity.
You will also be part of a Team Leader rota, providing on‑call cover as required. This includes responding to
incidents, offering guidance to staff, supporting decision‑making out with normal working hours and escalating
concerns appropriately in line with policy. This role includes an additional payment for participation in the
on‑call rota
The role involves leading partnership working with internal and external agencies to develop and deliver holistic,
tailored support packages that respond to individual needs. You will promote best practice, encourage reflective
working, and ensure safeguarding, risk management, and equality principles are consistently applied.
Ultimately, you will support your team to help young people live independently, engage positively with their
communities, and achieve long‑term, positive outcomes—while maintaining service standards, compliance, and a
focus on continuous improvement.
How you'll help to create brighter futures
As a Team Leader within Housing Support, you will lead and support staff to deliver effective, person‑centred support
to young people. While maintaining an understanding of frontline practice, your role will focus on overseeing
the delivery of general support and guidance, including independent living skills, tenancy sustainment, housing
applications and access to appropriate services.
You will ensure your team has a strong awareness of local services available across Dundee and that young people are
effectively signposted to relevant support based on assessed need. Through supervision, guidance, and
role‑modelling best practice, you will support staff to deliver consistent, high‑quality interventions that
promote independence and wellbeing.
You will also be responsible for:
- Promoting and maintaining effective working relationships with colleagues, partner agencies,
young people and families to support positive outcomes
- Ensuring safeguarding and child
protection responsibilities are fully understood, embedded in practice and escalated appropriately in
line with policy
- Providing regular supervision and facilitating practice meetings,
ensuring reflective practice and a cohesive, consistent approach across the team
- Monitoring
compliance with policies, procedures, and professional standards, addressing issues through support and
performance management where required
- Leading and embedding practice aligned with GIRFEC, The
Promise, the Health and Social Care Standards, and the SSSC Code of Conduct
Through strong leadership, oversight, and support, you will ensure services are delivered safely, consistently and in
line with statutory and organisational expectations, contributing to positive long‑term outcomes for young
people.
Let's talk about you
- Essential - SVQ 3 in Social Services and Healthcare, or HNC Social Services plus management award
(PDA)
- Desirable - SVQ4 in Social Services and Healthcare or willing to work towards
- SSSC
registered.
- Previous experience of supervising staff.
- Significant experience of working with
children and young people with complex trauma
- Confident in all aspects of MS Office.
- Experience
of coaching and supporting staff to reach a competent standard.
- Ability to work under pressure while
maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely
with challenging behaviour.
Good to know
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality &
Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to
keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Contact: Jessica Jarvis at recruitmentservice@actionforchildren.org.uk quoting reference 13366
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
Weactivelyencourageapplications from Black, Asian
& Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want
to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for
Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants
for our Children Service roles.